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The Glasgow Distillery Co. Reviews

4.6 Rating 823 Reviews

91 %

of reviewers recommend The Glasgow Distillery Co.

Company Reviews

Product Reviews

4.6

Based on 823 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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The Glasgow Distillery Co. 5 star review on 4th April 2024

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The Glasgow Distillery Co. 5 star review on 2nd June 2022

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The Glasgow Distillery Co. 5 star review on 20th January 2022

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The Glasgow Distillery Co. 5 star review on 31st May 2021

Stephen Sparshott

18

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Discount offered was good and package was dispatched quickly. Only issue was UPS did not have the option to pick parcel up from a collection point. As there’s one round corner from me and I wasn’t going to be home when delivery was made. The only option was to collect from their warehouse which is miles away. Are you not able to activate pick up point collection for people as not everyone is home Monday to Friday to take delivery? Luckily my wife had a day off and was able to take the parcel in at the second attempt or I would have had to return to sender”

Posted 2 years ago

“It seemed a fairly straightforward on line ordering process with the usual forms to fill in… However on the final page, immediately prior to my payment being processed, I noticed that the ´different’ delivery address had not transferred correctly. I tried twice more but each time the page stated that my order would be delivered to my own address (noted as the billing address)! So watch out for that one and check that last page carefully! I did try to speak to someone at the distillery to query this glitch and left a message, later followed up by an email, but did not hear back. Perhaps they were just short staffed that week but a response would have been good. However, the following morning, I tried again. This time all was noted correctly and the order went through successfully with a confirmation email immediately received. I followed up with an email asking that contact be made with the recipient re delivery date and time as a signature was required. My request was obviously duly noted - though I received no acknowledgment - as within a couple of days the ordered bottle of Makar Mulberry Gin efficiently arrived at the delivery address accompanied by the gift note I had ordered, with our greeting written in a very attractive script which was much appreciated. So a slightly haphazard ordering process but I am sure the taste of this very special Glasgow gin will be worth it. One day I will try some myself!”

Posted 2 years ago

“No issues with Distillary but had with courier fIrm they use, UPS. Stated i was not in and left at local shop over mile away to collect...i was in all day. Shop owner said drivers are lazy, regularly say people not in and leave parcels at shop so they can finish early”

Posted 2 years ago

“Delivery prompt and arrived as notified which was great. Unfortunately no gift tag with the bottle for the recipient, even though it was paid for. Still made for a Great present, cheers!”

Posted 2 years ago

“Quick response and Delivery. Packed well and quality glass ware. Not tasted yet but, have no worries.”

Posted 2 years ago

“Having decided to purchase a bottle of 1770 whisky I drove to the distillery in Glasgow to make my purchase. However on arrival at what I presumed was the shop I was told that I could only order online. This I did and received my order 2 days later. My concern is why can the distillery not sell bottles from the premise when there in person forcing you to pay p&p for a delivery. How many times has this been a missed opportunity for sales?”

Posted 2 years ago

“I purchased a limited edition of the Coopers Cask but when it arrived the carton was damaged however the problem was resolved without fuss and a replacement sent within a few days great service”

Posted 2 years ago

“The buying process was hindered by the demand which I guess wasn't anticipated, therefore the website kept crashing. I wasn't sure I managed to buy one until I got the confirmation email. However, delivery was prompt. My loyalty points were not applied to my account following the purchase though. I had to converse with customer services to rectify that. Not my first purchase from Glasgow, and wont be my last.”

Posted 2 years ago

“Order was easy to make and delivery was very prompt. The service was exactly as I would have hoped. It would be useful if the process allowed a customer to state a day/ date for delivery: good for sending gifts.”

Posted 2 years ago

“I ordered the botanical vodka after seeing it being tasted on the Sunday Brunch tv programme. It was a very easy website to use.”

Posted 3 years ago

“Bought this for a 40th Birthday gift. Lovely presentation overall, although personalised writing is a bit small.”

Posted 3 years ago

“The person that I gifted the cocktail loved them but said the packaging could have been nicer”

Posted 3 years ago

“To be honest, we haven't tried the gin yet but, after trying the unpeated 1770, I had to give the pleated a go. This is one of the nicest whiskies I have tasted, it just keeps on giving, very pleased with it.”

Posted 3 years ago

“Easy to navigate website Delivery quicker than expected Well packaged items Courier details re tracking/communication would have earned you 5 stars.”

Posted 3 years ago

“I love Makar gin, not all promised mixers have been delivered though.”

Posted 3 years ago

“The valentine cocktail package was great, well packaged and delivered quickly. The only small downside for me was it wasn’t exactly packaged as was shown on the website, so didn’t quite have the same presentation on the day. Altogether it was great though, and would purchase again.”

Posted 3 years ago

“I’d purchased the Makar Cherry gin spritz kit, only to find there was no cocktail Recipe card included in the box. Had to search for the recipe online, which was a bit of a pain. The drinks included were delicious and would buy again as I’m keen to support local businesses. Would have been a five star review if I’d had the recipe card!”

Posted 3 years ago

“Good product such a shame it was not in a presentation box, especially as it was a gift for valentines day”

Posted 3 years ago

“Would have been 5 stars but the gift order let it down. It was advertised as being in a gift presentation box but arrived just as separate items in a standard delivery cardboard box. As a valentine gift this was disappointing. The contents were of the standard expected though it was minus the number of garnishes illustrated. Delivery was quick and efficient.”

Posted 3 years ago

“Following an error with personalised lettering, alison promptly resolved the issue and provided new bottle in gift bag with tasting. Thanks, ian”

Posted 3 years ago

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The Glasgow Distillery Co. is rated 4.6 based on 823 reviews