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Getting Personal Reviews

2.1 Rating 142 Reviews

27 %

of reviewers recommend Getting Personal

Company Reviews

2.1

Based on 142 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult

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Phone:

0845 217 6382

Location:

Getting Personal Ltd Southmoor Road, Roundthorn Industrial Estate
Manchester
M23 9DS

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Getting Personal 1 star review on 9th April 2024

Getting Personal 1 star review on 9th April 2024

Getting Personal 1 star review on 9th April 2024

Getting Personal 1 star review on 11th February 2022

Getting Personal 1 star review on 1st March 2021

Getting Personal 1 star review on 25th June 2020

Getting Personal 1 star review on 25th June 2020

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not buy from this company. There is nobody that you can speak to and it is impossible to change or cancel orders. The phone lines are closed and it is so difficult to find the correct email to contact anyone. I wanted to cancel an order they did not answer my email for over 5 hours and then surprise surprise I got an email to say it had been dispatched. When I asked for the tracking number they could not supply it? I believe that they made the order after they knew I had asked for it to be cancelled. Please please do not purchase anything from this company. Look at the reviews on Trust Pilot so many people have had my experience.”

Posted 2 years ago

“My feedback is purely based on my poor customer experience from this company. I placed an order for a special occasion gift which was being sent to the recipient. Upon checkout there was 3 different delivery options with different dates for delivery. I paid the extra delivery charge to have it delivered on time for my friend. I soon realised the day before it was ‘due to be delivered’ that Getting Personal had yet to dispatch it so this is when my concern began. I contacted their customer service on many platforms email & online live chat to raise my concerns. They were so vague with their replies and kept reiterating that it would be dispatched on the day that I had been informed on their website that it should of actually been delivered on. The poor customer service experience left me very frustrated as they were constantly ignoring my concern. In the end I requested that they cancel my order straight away as it had not been dispatched. They refused to cancel the order , although I had a legal right to cancel in line with distance selling regulations and the fact that it hadn’t even been dispatched. They were so unhelpful and kept repeating that it would be dispatched and delivered but not at all acknowledging that the delivery would be late. I explained that the recipient would not be home due to going on holiday but they basically ignored me. I also asked for their CEO contact details and telephone number this request was also ignored and I was informed that their telephone lines are currently not in use. Once the order was dispatched I managed to contact Royal Mail myself to have the delivery delayed until the recipient would be home. Why could Getting Personal not of advised me of this? They did not want to help, that’s why! The fact for my 1* review which should really be 0* is down to their unhelpful and unapologetic customer service. I understand delays can occur but there was no offer of help. I also requested that my P&P charge be reimbursed and surprise surprise they ignored that request. To any potential future customers please take into consideration their ‘dispatch within 24 hours’ items are not true and if you have to deal with their customer service don’t expect much help, it was genuinely like I was speaking to a robot.”

Posted 2 years ago

“Dreadful company, bordering on misleading. I notified them of a spelling error on a gift, within half an hour of ordering, they said would get back to me which they did not, then when contacted them again said was too late to amend order. Do not use this company.”

Posted 3 years ago

“Fast delivery and good service but really disappointed about the lack of protecting packaging to keep the vase from being damaged. When I received item it was loose and rattling around and was not expecting to see a loose vase.”

Posted 3 years ago

“Getting personal got my order wrong due to a technical issue with their website but said that they are not liable and suggested I purchased the item again. I’ve spoken to numerous staff via email and the majority were rude, lacked empathy and they really didn’t care. The businesses approach is very obnoxious in that they don’t seem to care about after care and it’s all about a quick transaction, getting your money and then moving on to the next customer. The quality of the product was also quite cheap- you’d definitely get a better quality product and most definitely a better service by shopping elsewhere.”

Posted 3 years ago

“The worst customer service I have encountered. Refused to give me a refund after they sent out a duplicate order. Told me I wouldn't be charged but was twice! When questioning about my refund on the Live Chat 'Jess' stopped my account so I could no longer access it and cut the chat conversation. Not one helpful person in this company can tell me if they are refunding me therefore they are being taken to the ombudsman and CMA for fraud, negligence and unprofessional service!”

Posted 3 years ago

“Terrible customer service. Tried cancelling an order straight away as stated in terms of conditions that you are allowed to cancel an order within 30 minutes. Page brings you to a form that you fill, which sends an email. They answered several hours later saying they were unable to cancel order as the order had already been processed. Unable to cancel the order and they went along”

Getting Personal 1 star review on 1st March 2021

Posted 3 years ago

“Ordered a valentines card and a gift on February 9th, I received the gift on 15th February.........better late than never! The card still hasn’t arrived, they obviously blame everyone else and to this date 17th February are refusing to reimburse me. If you have an important date you need a gift or card by......... go to a company who will fulfil there promises.”

Posted 3 years ago

“I ordered an item on 16th January. It has still not arrived despite 5 emails. They either want me to confirm my address and order number. How many times do I have to do this. Their last response I felt was really derogatory. They suggested that maybe I was getting mixed up with a previous order. Following my review on another website they have again requested my order number. The item was a gift to myself to cheer me up in these difficult times. All it has done is cause me more stress. I know it probably not the right thing to do but i have told them to forget it and I will put it down to experience. I can't take any more the stress this is giving me. It's not worth it!!”

Posted 3 years ago

“JENNY ANDREW 5 reviews 1 star: Bad Updated a day ago Do not order from this company. This would be zero stars if the option had allowed. I ordered a large,framed heart-shaped arrangement of photographs for Valentines Day. When it arrived, several photos had no heads on or half a head. I had received no link which enabled me to edit before production, even though they said they had. Why would I have agreed to this, had I been sent the template first? Getting Personal said everything is automated and no-one checks what they produce - so no quality control. I wasted a few days trying to message them for a refund. As I couldn’t contact Getting Personal by phone, I asked for a manager to ring me and gave them my number. No phone call but messaged vis their own link yet again,and was told repeatedly it was not their fault. Different people from Customer Service replied and didn’t read the history properly of my messages. The photos I sent in had heads on, but when I asked for a copy of the original order, they didn’t have it. I was sent a pdf of the final result and told this is what I ordered. What a waste of time. I had this same result in the frame that I was complaining about. No full refund was accepted as requested,but finally, I was offered a 50% discount and free postage if I paid to reorder. Absolutely disgraceful. Consumer Rights clearly states that anything purchased must be fit for purpose. They were not interested. Don’t risk putting yourself through this stress and upset. Order from a reputable company who will check that you will receive a quality result. I will take this further with PayPal and with Consumer Rights, but meanwhile I have no gift for my partner for Valentines Day”

Posted 3 years ago

“Shocking service ordered for a Christmas present and didn't come till January no customer service answering till they came back January item was tiny and very worth the money felt robbed would never use again should change there name from getting personal to getting robbed and mugged over”

Posted 3 years ago

“I ordered an item on the 13th to be delivered on the 22nd. There were no email stating details of where my item was after ‘Getting Personal’ had dispatched it. I simply just wanted to know where it was and what time this item would be delivered. I got No help after i spoke to a woman called Laura, in arranging or chasing for my item to be delivered sooner. Excuses and lack of responsibility was given because they had handed my purchase over to another company. (Behaviour of wiping their hands off it). With the knowledge of me having not received my item from the delivery company, they neither chased and got explanation as to why. I was not given any information or tracking details for me to get in contact with the delivery company to find out a delivery time. I was just told it’s the deliveries company’s policy and I have to wait until 10pm for an item I ordered 9 days ago. I was also told I had to wait 10 working days for ‘Getting Personal’ to do something about my item and for an refund to be approved. Otherwise I would have to send the item back to get a refund. I was made to feel it was my issue that although I ordered three items from ‘Getting Personal’, ‘Getting personal’ was ordering the items from two different suppliers. So they are a suck it up and deal with it company, instead of a company that cares that a customer hasn’t received their item. They are happy to have their customer frustrated and disappointed. Their lack of care and acknowledgment of customer service is despicable. I live chatted to a person I believe to be a manager but he never stated. Unprofessionalism is common in this company.”

Posted 3 years ago

“I am so angry with this company. I placed an order mid November for a Christmas present. I got an email end of November saying it had been dispatched and should be with me in 2-3 days. It never appeared. I emailed them and was told wait 10 working days. I waited and emailed them again, there was a problem at the manufacturers and it hadn't been sent and it would be sent start of this week (w/c 14/12/20). I didn't get a dispatched email so emailed them again. Get told it would be sent the end of the week. So I sent a ranting email as getting a bit close to Christmas and frankly the story keeps changing so what is the truth! Get an email back saying item is out of stock and it will be back in two weeks, but understand I'm frustrated so here's 10% of next order! NEXT ORDER! Seriously!!!! I haven't been told the truth yet and clearly I'm never going to see this item, certainly not before Christmas and now I'm probably going to have to chase them for the refund. Yes I ranted more at them but their emails are so infuriating. So if anyone is daft enough to use this company - here's the 10% code, but don't be surprised if your item never arrives! CSTEN2018 Absolutely the worse service I've ever had. If the item was out of stock why was I allowed to order it - and why not just say that in the beginning so I had time to go elsewhere and actually get the christmas present I needed to get?! Now I'm paying twice for this present (as presuming the refund will take forever as clearly this company doesn't believe in customer service) in a year where money is tight. Nice one Getting Personal, and stop sending me your junk emails as hell will freeze over before I use you again after this!”

Posted 3 years ago

“Lovely card for mum but the writing inside was nearly off the page, perhaps it was an internet error as all has been well before”

Posted 3 years ago

“Ordered tipsy tree advent calendar with wine for missus. Order was shipped the same day, but arrived a day later than predicted. Wine bottles were put in simple cardboard box and one bottle was smashed. Contacted support same day, provided photos and got 25% of order as refund. Overall happy with order, but packaging of fragile items begs to be improved.”

Posted 3 years ago

“I ordered a card on 5 November for a very special birthday on 12 November. Despatch is supposed to be next working day first class however it had still not arrived on 10 November so I contacted Getting Personal who said they would ensure it was send immediately by courier but instead I received an email on 11 to say they had only just despatched it and now it's the 12 November and the card hasn't arrived. I have complained but received a totally unapologetic reply so needless to say I will not be using them again even though I was going to order several calendars one thing I will not do is give money to companies who have such poor customer service.”

Posted 3 years ago

“Disgraceful customer service !! Just not interested in helping solve the complaint, all you receive is the same automated message basically telling you there is nothing they can do !!! I had been a loyal customer for many many years and spent a lot of money, and they were happy to loose my custom all for he sake of £10 .. after 10 unsuccessful E.Mails I asked the question ! is it not reasonable to accept that on the odd occasion it could be an error on your system and not the fault of the customer ???? Guess what ! Sorry on this occasion we can't help you !! If a customer service Manager had contacted me like I had requested it would have been appreciated!! but no just another can't help message !!! Maybe now a Manager would like to read the messages !! It wasn't even about the £10 in the end it was the principle of continuous, it's not our fault !! REALLY .........”

Posted 3 years ago

“I ordered a photo collage for my daughters birthday when it arrived the photos weren’t in the order I had placed them and 5if the photos were duplicated. I contacted the company twice only to receive 2 pre-set responses. Totally unhelpful I have had to reorder from another company costing me a further £33 and the photo frame will now not arrive until after my daughter’s birthday. Very annoyed.”

Posted 3 years ago

“I ordered what I believed was a 2021 diary as this is what it was labelled. I was sent a diary for 2020. I emailed and explained just to be told they don't have 2021 diaries in stock yet. The website is misleading. Bad site and even worse customer service!!!”

Posted 3 years ago

“Getting personal have not given me a refund for a faulty item, over 14 days have passed. I have escalated this issue to PayPal. Getting personal have told me they will not refund me unless I resolve the case... with no guarantee of refund. Following PayPal advice, I have not accepted this and communicated this to the company. I have been told that the customer service team does not help or knows anyone who will help. I wish I had never bought from such company. Initially polite, even when I had forgot about my discount code and queried a full price refund. Now unhelpful. Still no hope of a refund but so thankful I have PayPal protection (which I do not if I click resolve). Be very cautious!!!”

Getting Personal 1 star review on 25th June 2020

Getting Personal 1 star review on 25th June 2020

Getting Personal 1 star review on 25th June 2020

Getting Personal 1 star review on 25th June 2020

Getting Personal 1 star review on 25th June 2020

Getting Personal 1 star review on 25th June 2020

Posted 3 years ago

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Getting Personal is rated 2.1 based on 142 reviews