“DO NOT USE!!
Firstly sent the wrong mats. Then after 2 weeks no response to my email. PayPal dispute opened, where they then offered me £5 refund which was an insult. As that is what I paid for the extra trim. Then they offered for the mats to be returned at my expense!!
The mats are of low quality, Customer service is awful. Shop elsewhere, I know I will.”
Posted 1 month ago
I'm very sorry for this review. As we went above and beyond to offer you a solution.
You emailed on 18th May at 12:56 PM, saying the colour was incorrect on the trim, and we replied on 18th May, 1:28 PM asking for a picture so we could send to manufacturing to rectify the issue.
You unfortunately refused to send a picture, and when you spoke to paypal they requested the same and decided to close the case in our favour.
I understand that sometimes there are issues, but to resolve these issues we do need to see the picture of the item.
As mentioned in the emails, if you can send a picture of the product showing the issues, we can solve it.
“Excellent quality. Excellent price.
I was disappointed that delivery person left the large parcel on top of our post box which is 400m away from our cottage. It would have helped if the delivery company had text or emailed to say the parcel had been delivered. Any passer by could have taken the parcel.”
“Great quality top end mats. Fit snugly. Seems to be a moderate design fault in that the floor hole fitting is a bit to deep and the floor fittings do not protrude sufficiently to turn and lock. Otherwise good product with extra layer exactly where needed.”