Genpower Reviews

Name: Genpower
Rating: 1.81

1.8 Rating 64 Reviews

20 %

of reviewers recommend Genpower

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1.8

Based on 64 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Genpower 1 star review on 17th December 2021

R O Stanley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took £430 from my account for a lawnmower. Waited a week to tell me that it was out of stock and still trying to get my money back 2 weeks later. Joke company. Terrible customer service and staff who don’t have a clue what they are doing.”

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Posted 1 week ago

“A Five month wait for an under warranty part is not acceptable.”

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Posted 2 months ago

“Awful customer service. Returned a machine as I'd ordered the wrong one, didn't unpackage it at all and it left the same as it arrived. They collected the machine and two weeks later I had to chase them up to find out when I was going to recieve my refund. They dodged me three times then finally today said its been processed and I should recieve it in 5-10 working days meaning it's taken almost a month in total to get my money back. Its no small amount either. Its absolutely ridiculous, if you use them make sure you get your order right because if not you're in for a treat dealing with their "customer services"...”

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Posted 4 months ago

“Terrible they are rubbish, I bought a petrol hedge trimmer, it has never worked, I’ve never used it, when it runs the blades operate on there own this is highly dangerous, when the throttle is squeezed it cuts out. I’ve been corresponded with their customer service to put it bluntly they are muppets. Do not use this company so unprofessional”

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Posted 6 months ago

“Do not buy from this company, they can not fix problems under their warranty, they just send the mower back without taxing it.”

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Posted 7 months ago

“Excellent service and fantastic speedy delivery, despatched Tue received Thur lunch. I ordered a HMY430SPE mower 17” with Electric start and self propelled it’s absolutely brilliant. Just received it, tried it out, started first time, the electric start is magic, it does have a manual pull cord if the battery runs flat. Tried the mulching out too, you can hardly see the clippings on the grass. A great plus also, you get a 600mI bottle of oil, so you can get mowing straight after assembly, this was straightforward too. The only this I was a little confused about, was where to attach the cable pull cord holding spring, it goes where the upper handle is attached to the lower part, just put it on the screw and tighten. Can’t believe how quick the delivery was, others were two to three weeks del. It’s a great little mower and I wouldn’t hesitate to recommend this mower. Brilliant service, Brilliant Mower, really pleased with it and so much power too. Thank you ..best regards James.”

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Posted 7 months ago

“£500 lawnmower drive cable snapped after 3 months. Under warranty Genpower agreed to send a replacement cable. Wrong cable sent 1 week later. Still waiting for the correct cable Serial number and part number provided It’s a joke!!!”

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Posted 7 months ago

“Hyundai really need a new distributor in the UK. The after sales service from Genpower is worse than useless, they ignore information or requests in emails and send responses that might as well be written in swahilli for all the sense they make, clearly their emails are not written by someone who took the time to read or understand or perhaps the auto translate option doesn't speak English. We will never buy a Hyundai product again as long as Genpower are dealing with after sales. Happily have recently bought a generator from Champion and a log splitter. Didn't even consider Hyundai as an option.”

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Posted 8 months ago

“Scam company! Do not use!! Collected my £400 Hyundai Lawnmower and now won't let me have it back. The drive broke after a couple of uses. Hyundai customer service should not have this shody customer service company looking after they Aftersales. Gen Power Ltd - what a joke company! Should be ashamed of your dishonesty.”

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Posted 9 months ago

“Stupidly thought I was ordering direct from Hyundai from the website page! However only realised it was Genpower when had to make enquiries as to where my mower was? Took ages to get to speak with after sales. First person said it's with the Courier and he would chase and get back to me. By the end of the day had heard nothing. Rang again and was told by someone else they cant find it! This is 8 days after it had been shipped. Asked if we could cancel and have a refund and was told you have to send the product back first! Hang on, the product I have not received has to go back before I get a refund? Unbelievable. So we insist on talking to a Manager, eventually we get the team leader who was very polite but said he would get back to us before 5pm. He didnt but I did get an email to say the Courier cant find tour mower so we will get tracking on the one we will dispatch. It said we will dispatch your repaired mower on Monday! Having now read other peoples remarks it is my opinion that they may be selling repaired machines to sell as new. Everyone on here should complain to the trading standards as the company are not going to stop selling until someone stops them. Will I ever get my paid for Hyundai lawn mower? Will it work or break down after a few weeks? Who knows but I think the Daily Mail may be interested as well as the tv programme Rogue Traders. Watch this space ........”

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Posted 1 year ago

“Hyundai HYM51SPE Lawn Mower. For the most part the engine of the mower has performed well. The Easy Electric start stopped working within months of buying the machine, so I had to revert to the usual pull starter. A couple of years after purchase the dog leg on the end of the rear cable broke. I phoned Genpower and explained what I needed (having watched Adrian on Hyundaipowerproducts show how to replace the coupled cable assembly) The man at Genpower was very helpful and the package with a part duly arrived. In the meantime I had quite effectively constructed a Heath Robinson repair so that I could continue to mow. Realising that the replacement of the cables was not an easy job, I decided to let someone else do it when the mower went for service. In the meantime - Covid. My own repair remained pretty effective so I carried on and the servicing happened later than intended. The servicer took the package when he collected the mower. He subsequently returned the mower with his own repair as the package contained the wrong part. In fact, when I looked up the part, the single cable supplied was much cheaper than coupled cable I had paid for. Too much time had passed for me to send it back. The servicing man's repair has now broken and in such a way that I can't do the same HR repair as worked before. Given what I have read on this site, I might never be sent the correct part anyway. What to do? I think the dog leg endings on the cables is a built-in design weakness.”

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Posted 1 year ago

“Nothing too big a problem. Supplied spare parts quickly. Eventually returned for repair. Only 7 days from pick up to delivered back.”

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Posted 1 year ago

“Purchased a Hyundai 420cc 14hp engine from this company . Initially the exhaust fell off after 1 hours use. A bracket was missing to hold the exhaust on, which is pictured on the advert for the product . Customer service refused to supply the bracket and indicated their disclaimer exonerated them from doing so ( sold not as seen? ) . After 6 hours use the engine block cracked and oil poured out. Customer service refused to take responsibility and I am now having to take the matter to trading standards. Avoid this nightmare company that wont take responsibility for there poorly made faulty products, that dont even come with the right parts for them to work.”

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Posted 1 year ago

“after sales service is made as difficult as possible for the customer DO NOT PURCHASE _ YOU HAVE BEEN WARNED”

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Posted 1 year ago

“This company is awful. They have £160 of my money. They fob you off until you give up. Always tomorrow. Well get that sorted. Lies lies lies give me my money”

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Posted 1 year ago

“Terrible experience. Bought a Hyundai HYM510SP lawnmower on the 16th September. Set it up the next week and it worked but was spluttering. I know nothing about lawnmowers and thought maybe because it was new. Went to cut the lawn 3 weeks later and it wouldn’t fire up, nothing. Rang support they said it was ignition coil asked if I was happy to fit it and they would send part. Not really happy about it as I am a 50 yr old woman with zero tools and zero mechanic experience. Part came I didn’t have the tools. Ended up paying £30 for someone to come fit it for me. Didn’t fix it. They now say I’m out of my 30 day warranty and want me to drain the machine and send it back. I’m not comfortable in doing this so am stuck with a broken lawnmower and £450 down the drain. Don’t buy from these people and don’t try and help them out by accepting parts and trying to fix their faulty machines yourself or they will throw it back in your face. Date of experience: 31 October 2022”

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Posted 1 year ago

“Genpower’s reseller took my money on the promise of immediate delivery in mid August. Failed to deliver and promised mid September. Failed to deliver and promised November. I contacted Roland Llewelyn the CEO and as a punishment had my order out back to mid Jan 2023. I’ll get my money back but will never by anything Hyundai or from Genpower again. I hate being lied to - even if it’s bad news, just man up and tell the truth.”

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Posted 1 year ago

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Posted 1 year ago

“From start to the conclusion of the purchase was a nightmare. if you have a problem with machine just keep on and on and on to them”

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Posted 1 year ago

“Bought a generator which was faulty. I rejected it within the statutory period. It was an absolute nightmare getting them to collect it and provide me with a refund. Customer service is non-existent and left me totally underwhelmed and disappointed!”

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Posted 1 year ago

Genpower is rated 1.8 based on 64 reviews