Name: GEM Motoring Assist
Address: Station Road, Forest Row
Rating: 4.69

“Very good service, with regular phone calls to check on Progress of recovery. As it was a motorcycle had to wait nearly 2 hours until a specialist recovery was arranged, but understand that. Only reason for 4 stars.”

Helpful Report

Posted 4 days ago

Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 3 days ago

“Wish I had joined Gem years ago! Perfect service, well within an hour. Thankyou”

Helpful Report

Posted 4 days ago

Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 3 days ago

“Unbelievable. Phoned GEM very early one morning as I was experiencing a car problem. Chap on scene after just 29 minutes. Not sure anyone could expect better service than this!”

Helpful Report

Posted 1 week ago

Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 week ago

“As always GEM have provided excellent assistance when our car would not start. Recovery vehicle arrived within 60 minutes. Luckily the mechanic was able to get the car going. GEM checked that the mechanic had arrived. The claim service is good. Great service.”

Helpful Report

Posted 1 week ago

Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 week ago

“My daughter drove a Mile from our house and the car flagged up flat tyre. Managed to return home and used the app to summon help. Help arrived within an hour and she was kept informed throughout. Technician excellent - pumped up the tyre and gave advice as to next step to get on the road.”

Helpful Report

Posted 1 week ago

Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 week ago

“Used the app for the first time to report my breakdown and was very efficient and quick process. A lot quicker than telephoning. E & S Motors were despatched as the contractor and arrived within 30 minutes. The operative was polite, professional and knowledgeable. Started my car no problem. Would recommend.”

Helpful Report

Posted 1 week ago

Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 week ago

“My wife called for assistance with tyre change and concern over possible brake problem. Technician "went the extra mile" to check and re assure her. Very quick response altogether great service”

Helpful Report

Posted 1 week ago

Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 week ago

“Efficient, friendly and reliable service when my car broke down and needed towing to a garage”

Helpful Report

Posted 1 week ago

Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 week ago

“Excellent company from phoning up to getting picked up everything ran smoothly even the recovery agent said they were the best out there I’ve been a member for 2 years and it’s the first time I had to use them my membership is up in may and I’ll definitely be renewing gives you a piece of mind knowing you have breakdown cover.”

Helpful Report

Posted 1 week ago

Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 week ago

“Had a blowout of my tyre rang them person on end of phone wanted all my membership details wasnt concerned about me left me on hold for over ten minutes then asked me all over again about my membership which i paid all in one go a member of the public helped me dont use this company”

Helpful Report

Posted 1 week ago

Dear GEM Motoring Assist member We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services, please can you email customerservices@call-assist.co.uk with your name and registration number, so we can investigate it for you. Kind Regards The GEM Team

Posted 1 week ago

“With my husband in hospital I was desperate for my car to be safe. The mechanic went above and beyond with his help and kindness and I am very grateful. Would highly recommend GEM.”

Helpful Report

Posted 2 weeks ago

Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 week ago

“It's the first time we have had to use GEM and we had such a positive service. Having broken down on the A30, our car had completely died, after having a conversation with the GEM representative, we were met by a brilliant technician within the time stated. Our car was not repairable at the scene so we were driven with car to the nearest recovery garage at Hillfield at Oakhapmpton. The service provided was second to none. As our car was not repairable we were able to "borrow" a car to continue our journey back to the West Midlands. Just a few days later our car was delivered to us and the borrowed car was returned. I fully recommend GEM and the service we received was excellent. Thank you so much.”

Helpful Report

Posted 1 month ago

Dear Member Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago

“I’ve only recently joined GEM (based on the 5* reviews, but you never really know until you’ve experienced something yourself, do you?) then was been unlucky enough to have had TWO burst tyres in the past three weeks. The service I received on both occasions was outstanding in every way. Not only getting to me quickly (less than half an hour the second time, when I was stuck at the side of a busy main road). I was also called several times during each call-out to check that I was ok (single woman, etc). I’d been unhappy with the firm I’d used previously (I’d had a breakdown and they said it wasn’t covered) so wanted total cover and peace of mind this year. Worth every penny of the premium. I feel really reassured that should I need another call-out I’ll be well looked after. Five star service. Thank you GEM (and no, I don’t know anyone who works for them, lol!).”

Helpful Report

Posted 1 month ago

Dear Member, Thank you for your very kind comments regarding your experience with GEM following your breakdown. We very much appreciate the time and trouble you have taken to contact us, it is really encouraging to receive such positive feedback & we have forwarded your comments to those concerned. Thank you for your continued support.’ Kind regards, The GEM Team

Posted 1 month ago

“Excellent communications and service from a professional and friendly staff. The repair was organised and undertaken without drama and extremely efficiently and within the time frame stated.Highly recommended service . It made me glad I’d switched from the AA.Thank you”

Helpful Report

Posted 1 month ago

Dear Member, Thank you for your very kind comments regarding your experience with GEM following your breakdown. We very much appreciate the time and trouble you have taken to contact us, it is really encouraging to receive such positive feedback & we have forwarded your comments to those concerned. Thank you for your continued support. Kind regards, The GEM Team

Posted 1 month ago

“I had punture on busy country road i tried to use the app was waste of time so i rang them the gentleman on the phone was more interested in if i had membership he put me on hold came back 15 minutes later and asked me about my membership again yet i pay annually he then said he would send someone i luckily had a member of the public help me not using Gem again going back to AA”

Helpful Report

Posted 1 month ago

Dear GEM Motoring Assist member We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards. We would like to investigate this further, so if your complaint has not already been logged with Customer Services please can you email customerservices@call-assist.co.uk with your name and registration number, so we can look into it for you. Kind Regards The GEM Team

Posted 1 month ago

“I’ve been a member since 1987 and couldn’t be happier! It’s a great relief when mechanic & recovery turn up after your vehicle has let you down”

Helpful Report

Posted 1 month ago

Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago

“Attended at the stated time but couldn't transport because the garage shut on Sat night. Breakdown to garage 1st thing Mon. Alas garage initially thought they couldn't find fault but GEM willing to retrailer to dealer. The garage eventually found fault in time and BKdown was not needed. GEM helpful at all times. Most satifying service during a trying time.”

Helpful Report

Posted 1 month ago

Dear Member Thank you so much for your positive feedback regarding the service we provide. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind Regards The GEM Team

Posted 1 month ago

“My electric car broke down on a busy roundabout in Bakewell Derbyshire. GEM arrived within 45 minutes of it being arranged with their call centre, loaded the car onto their vehicle and took myself, my passenger and the car to the Fiat dealership in Derby. Brilliant service. Thank you.”

Helpful Report

Posted 1 month ago

Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago

“Using the app was very easy, the team were extremely friendly and polite, truck arrived quicker than estimated and all went very smoothly. As I was a lone female this meant a lot to me.”

Helpful Report

Posted 1 month ago

Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago

“Excellent service and communication. Highly recommend this company.. The mechanic they sent to look at our vehicle was also very well informed and competent.”

Helpful Report

Posted 1 month ago

Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

GEM Motoring Assist Reviews