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GEM Motoring Assist Reviews

4.7 Rating 2,641 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

4.7

Based on 2,641 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

GEM Motoring Assist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not used service yet, but joining process very easy and simple to do. Looking good”

Posted 3 years ago

“The right level of cover at the right price for a classic car owner.”

Posted 3 years ago

“The whole process was very quick and problem free.”

Posted 3 years ago

“Only just joined so no real idea how good their roadside assistance/recovery is, but the joining process was painless and cheaper than competitors. Hopefully won't need them anyway!”

Posted 3 years ago

“I belonged to GEM for many years and always found them extremely good. I dropped my membership a few years ago when the premium suddenly shot up but have now returned as the 'pay and reclaim' service works better for me that adding the cost to my motor insurance and then trying to use the system via a third party [i.e. the insurance company] with only a hazy idea of who to call and no information as to a membership number etc - you don't need that in an emergency!”

Posted 3 years ago

“Have only just booked but that was straightforward, cover offered seems good value and hopefully I won't have to test the rest!”

Posted 3 years ago

“Web site is easy, however, on reading ‘Ts & Cs’ it ‘appeared’ that if a repair was not possible within 60 mins recovery would be to a repair garage within 10 miles or territory, a quick phone call to GEM clarified that recovery was indeed NATIONAL, not just local, might have been just me getting confused, but that’s how it looked, Anyhoo, signed up for it so just wait and see.... or hopefully not”

Posted 3 years ago

“It would be an idea to send the new member reference number via txt or email after creating a new account instead of a review questionnaire.. Now unable to log onto the app as I came off the initial website so I have no reference number to put in the app!!!”

Posted 3 years ago

“Simple, straightforward, easy process to join”

Posted 3 years ago

“Satisfactory”

Posted 3 years ago

“GEM are great and we are generally very happy with the service. The big frustration comes at renewal time, where you find that new customers are getting a price £20 cheaper than your (long term customer) renewal price. So much for recognition of customer loyalty. Come on GEM, sort it out.”

Posted 3 years ago

“Far easier to get membership from you then it is from AA, Very good service so far”

Posted 3 years ago

“So far only just become a member lady I spoke to was very helpful and explained things very well thank you”

Posted 3 years ago

“Just joined after seeing excellent reviews so cannot comment on service but it is very good value and a user friendly application process, took five minutes or less. Hopefully we will not need to call for assistance but confident that service will live up to expectations!”

Posted 3 years ago

“Just waiting for the email containing policy documents, I've used the membership number given at sign-up to bring up my details in the app so all appears ok.”

Posted 3 years ago

“Straight forward and very clear”

Posted 3 years ago

“Just purchased a policy. Website was easy to follow and it was a very competitive price too!”

Posted 3 years ago

“I don't know about the breakdown service, but joining was easy”

Posted 3 years ago

“Confused as to why no registration no. required until I saw that was not required until breakdown request.”

Posted 3 years ago

“Not had to use them yet ,but very good value compared to the bigger companys”

Posted 3 years ago

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GEM Motoring Assist is rated 4.7 based on 2,641 reviews