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GEM Motoring Assist Reviews

4.7 Rating 2,641 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

4.7

Based on 2,641 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

GEM Motoring Assist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and efficient response to my telephone call, assistance arranged which arrived within 40 minutes and problem with a nasty puncture sorted within an hour of the call. Impressed that a 'check text' to check arrival came in so felt well looked after - thank you GEM. Only the third time I've needed them in umpteen years but it just works!”

Posted 1 month ago

Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago

“Super service., Prompt attention, fast response with a very sensible price.”

Posted 1 month ago

Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago

“I first took out GEM membership in the early 1980s following a friend's recommendation. I have used it twice, so far as I remember, but have always been reassured to know that it would be available if my car broke down - and as it's growing older this is an increasingly likely event. Most recently, as it happens, I needed GEM when I picked up a nail in a back tyre. I tried to deal with this myself but was defeated by the wheel being corroded onto the hub so I rang GEM. The telephone response was immediate, a mechanic arrived within twenty minutes or so and put on the emergency wheel speedily, and there was subsequently a telephone call from GEM to check that the job had been done to my satisfaction. I sent the invoice to GEM that day (Monday) and was reimbursed on Friday. I was very pleased with the service I received from GEM and recommend it highly.”

Posted 1 month ago

Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago

“Easy to arrange assistance through the app and over the telephone. Friendly and efficient service from the call centre. Local recovery firm arrived within 30 minutes. Unable to solve the problem at the roadside but correctly diagnosed a burnt out alternator. Recovered the relatively short distance to home to await repairs. A friendly and efficient service from start to finish.”

Posted 1 month ago

Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 1 month ago

“Relatively low cost compared to other breakdown companies. They don't do roadside repairs and the cheaper subscription requires you to pay and claim back the pickup costs. However, the service is good and the claim is always paid within a week of requesting it.”

Posted 2 months ago

Dear Member Thank you for your review. We are pleased to hear that you have had a great experience of using our Recovery RECLAIM pay-and-claim service. We would like to remind you that we can attempt roadside repairs, if the vehicle has broken down at the roadside and is at least a quarter of a mile from your home address. If however, in the opinion of the recovery operator, the vehicle cannot be repaired within 60 minutes, then the vehicle, driver and passengers can be recovered to the nearest suitable garage which is able to repair the vehicle the same working day. Thank you again for your positive review of our service. Kind regards The GEM Team

Posted 2 months ago

“Quick response, friendly well equipped technician”

Posted 2 months ago

Dear Member Thank you so much for your positive feedback regarding the service we provide. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind Regards The GEM Team

Posted 2 months ago

“Had to use recently, call centre was very professional and double -checked all the details - local garage sent someone in less than half an hour and I was back on the road 20 minutes later. Can't fault Gem, and they're so much cheaper than AA and RAC.”

Posted 2 months ago

Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team

Posted 2 months ago

“Broke down and within 15 or 20 mins I was recovered by a lovely man, who was very friendly and helpful, making a horrible experience pleasant. Took us straight back home Would recommend”

Posted 9 months ago

Dear Member Thank you so much for your positive feedback about the service we provided for you when you recently broke down. It is great to know that we are achieving the high standards we strive for. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team

Posted 9 months ago

“First class service, on every level. I wouldn't use anybody else. Highly recommended.”

Posted 9 months ago

Dear Member Thank you so much for your positive feedback about the service we provide. It is great to know that we are achieving the high standards we strive for. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team

Posted 9 months ago

“Answered call quickly. Local breakdown firm arrived when promised and were very helpful. Thank you”

Posted 9 months ago

Dear Member Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team

Posted 9 months ago

“Car broke down at home and needed to be transported to the garage. Rang in the evening and requested a flatbed transporter for the following morning. The transporter arrived within the promised two-hour window and took me and the car to the garage.”

Posted 9 months ago

Dear Member Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team

Posted 9 months ago

“They quickly answer the phone and the app through CallAssist. The recovery has come within 20 minutes both times with a flatbed to recover the vehicle without any of that "we are sending a van first to count your wheels nonsense." Speedy and reliable.”

Posted 9 months ago

Dear Member Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team

Posted 9 months ago

“The best breakdown service I have used - reliable service and friendly staff who genuinely want to assist you!”

Posted 9 months ago

Dear Member Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. Do you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind regards The GEM Team

Posted 9 months ago

“Excellent service from GEM when I needed assistance for the first time in 8 years of membership. I would most definitely recommend this company to others based on my experience.”

Posted 10 months ago

Dear Member Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team

Posted 10 months ago

“I used the app to call out a breakdown at my home and the response was excellent . They could not fix my vehicle , but they towed it to a garage of my choice . What more can I say ?? . I’m well pleased with the response”

Posted 10 months ago

Dear member Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. Did you know you can earn rewards for recommending us to your family and friends, find out more at www.motoringassist.com/refer Kind Regards The GEM Team

Posted 10 months ago

“Purely just excellent service, when I broke down, the lady kept calling me back to make sure I was alright,while waiting for the breakdown lorry. As it was very early in the morning, on a high speed road. And on my own,I can't recommend Gem highly enough. I truly believe in the years I have been with them nobody is more caring of their customers.”

Posted 10 months ago

Dear Member, Thank you so much for your wonderful review and for taking the time to give us such positive feedback about the service we provide. It is great to know that we are achieving the high standards we set. Don’t forget you can also earn rewards for recommending us, simply sigh up here to start referring your friends and family at https://www.motoringassist.com/refer Kind regards The GEM Team

Posted 10 months ago

“Excellent service, cannot fault GEM Motoring Assist and was the best choice when I was looking for a Breakdown service so cannot recommend enough”

Posted 10 months ago

Dear Member Thank you for taking the time to give us positive feedback. It is great to know that we are achieving the high standards we aim for. Don't forget you can also earn rewards for recommending us, simply sign up here to start referring your friends and family at https://www.motoringassist.com/refer Kind Regards The GEM Team

Posted 10 months ago

“I had a flat tyre in my camper van and called out gem online the breakdown van arrived within the hour and I was kept informed. Great service”

GEM Motoring Assist 5 star review on 6th June 2023

GEM Motoring Assist 5 star review on 6th June 2023

Posted 10 months ago

Dear Member Thank you for taking the time to give us such positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. Don't forget you can also earn rewards for recommending us, simply sign up here to start referring your friends and family at https://www.motoringassist.com/refer Kind Regards The GEM Team

Posted 10 months ago

“Very helpful, and very useful”

Posted 10 months ago

Dear Member Thank you for taking the time to give us positive feedback. It is great to know that we are achieving the high standards we aim for. Dont forget you can also earn rewards for recommending us, simply sign up here to start referring your friends and family at https://www.motoringassist.com/refer Kind Regards The GEM Team

Posted 10 months ago

“I recently broke down 400 miles from home whilst towing a trailer. The response team were very efficient and I had my first relay driver with me within 1 hour. The second driver took me the remaining distance to my home, some 325 miles. The driver couldn't do enough to help and the customer service team were in constant contact throughout my 10-hour journey checking that everything was OK. Highly recommended.”

Posted 11 months ago

Dear Member, Thank you for taking the time to give such positive feedback. It is great to know that we are achieving the high standards we set. Don’t forget you can also earn rewards for recommending us, simply sigh up here to start referring your friends and family at https://www.motoringassist.com/refer Kind regards The GEM Team

Posted 11 months ago

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GEM Motoring Assist is rated 4.7 based on 2,641 reviews