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Gecko Mobile Reviews

4.7 Rating 2,110 Reviews

94 %

of reviewers recommend Gecko Mobile

Company Reviews

Product Reviews

4.7

Based on 2,110 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

03333 447047

Email:

support@geckomobilerecycling.co.uk

Location:

Unit 16, Michael Browning Way, Exeter
Exeter
EX2 8DD

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Gecko Mobile 5 star review on 4th July 2022

Gecko Mobile 5 star review on 17th June 2020

Gecko Mobile 5 star review on 17th June 2020

Gecko Mobile 5 star review on 1st April 2019

Gecko Mobile 5 star review on 19th February 2019

Gecko Mobile 5 star review on 15th January 2018

Cherie, Edinburgh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, the phone came in much better quality than I was expecting, it was like new. Well recommended. Will use again.”

Posted 1 year ago

“Great, fast, efficient service. Would definitely use again.”

(Recycling) - Posted 1 year ago

“Quick simple service - would use again”

(Recycling) - Posted 1 year ago

“Professional team.”

(Shop) - Posted 1 year ago

“Got offered £268 for a Samsung s20 ultra 5g. Sent phone off after received wrong label inside packaging. After checking came back with an offer of £204 with a few marks on side of device. Phone has a screen protector fitted as standard and has been in a case constantly. Be careful using this company as too easy to accept the revised offer like I did as will take 5 days to get phone back. Just go with a company who gives you a guaranteed offer as phone in good condition. £68 quid out of pocket. Gave 2 stars because of speedy payment. Cheers”

(Recycling) - Posted 1 year ago

“fast response and quick payment!”

(Recycling) - Posted 1 year ago

“Good, swift service.”

(Recycling) - Posted 1 year ago

“First time using Gecko Mobile and I can honestly say it was see less and hassle free. They sent me a pack to send my old mobile to them in, and posted it off. At every step of the process I was kept informed by SMS message and by emails. And finally, no quibble over the condition of the phone and price quoted was transferred to my account - this was in fact the best price I was quoted across multiple companies compared. Will definitely use again.”

(Recycling) - Posted 1 year ago

“I had a very good experience with Gecko Mobile. They processed my device very quickly and paid me the exact money they quoted!”

(Recycling) - Posted 1 year ago

“I have had 2 phones from Gecko over the last few months. Both have been excelllent, well presented and as briefed. I came back for the second one because I was so pleased with the first.”

(Shop) - Posted 1 year ago

“Claimed phone was damage and reduced offer. No evidence of damage just a made up issue. Phone has lived in a case with a screen protector on all its life and in no way was it damaged! Daylight robbery. Avoid”

(Recycling) - Posted 1 year ago

“Gecko ticked all the boxes when I purchased my phone from them. They had what I was looking for at a competitive price and the item was as described if not better. The delivery was prompt and secure despite my postman failing to get a signature and shoving the package through the letterbox that then dropped approximately a meter onto the tiled floor below (even though I was in to receive the delivery). I made a complaint to the Post Office - Gecko was in no way responsible for this. Fortunately, due to Gecko’s appropriate packaging, no harm was done to the phone inside. I will recommend Gecko, have suggested to my husband he buy his next phone from them and when I next need any communication devices will check out Gecko first. Great Service. Thank you.”

Posted 1 year ago

“Great service, fair prices and honest condition ratings for pre-used product. Would buy from again.”

Posted 1 year ago

“Fast service and a great price!”

(Recycling) - Posted 2 years ago

“Very happy with purchase. I'm returning customer. already bought 4th phone from them.”

(Shop) - Posted 2 years ago

“Very easy to use, however the price changed drastically when they received the phone which was disappointing. They did give you an opportunity to request the phone back if you did not like the new price.”

(Recycling) - Posted 2 years ago

“Con artists. Gecko deliberately inflate their offer prices to entice you to send your phone. My phone which fitted the description of a ‘good’ phone was recategorised as ‘poor’. A ‘technician’ stated that it ‘rainbowed’ between screen and LCD; what utter tosh. Consequently, I was offered two thirds the original offer price. I duly took, because let’s face it, all these mobile recycling companies are out to turn a profit and are no doubt equally dishonest. Lesson learnt; sell privately in future. Lastly, why isn’t any photo graphic evidence given with regards to the survey they carry out????”

(Recycling) - Posted 2 years ago

“Best price on offer, but the service could have been a little swifter - especially if I’d received the postage label via email as requested, then my iPad could’ve been delivered & processed within the same week. Otherwise no issues.”

(Recycling) - Posted 2 years ago

“Excellent service. Hassle free. Will definitely do this again.”

(Recycling) - Posted 2 years ago

“Great quick efficient service! Thankyou! Great at explaining everything and packaging to send phone back in came though within one day!”

(Recycling) - Posted 2 years ago

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Gecko Mobile is rated 4.7 based on 2,110 reviews