How would you rate
Gecko Mobile Recycling?
"Excellent service, fast, hassle free, would highly recommend! Sent my phone off and within 48 hours I had the money in my bank!"
"Please be aware you only have 5 days to agree to the prices!! I was in hospital when the phone was sent in, so was unable to decline the offer. For the price I got (£168 instead of £310), I would have preferred to keep the handset. I replied as soon as I was able to check my emails, only to be told the handset had been recycled (surprising how quick this was since I was told it had a fault.......)"
Thank you for taking the time to provide us with your valuable feedback.
We were sorry to hear that due to being in hospital you did not have an opportunity to decline our adjusted offer, which was made because the handset was 128GB (not 256GB as stated) and had a faulty proximity sensor.
Like all recyclers, we do require a response within a set timeframe. As you are aware, we did do our best to reverse the transaction, but unfortunately in this instance your handset was no longer in our possession when you got in touch, so it was not possible to return it.
"Such an easy process. Got paid the full amount the same day they got my phone. Have used other companies in the past who take ages to pay, and try to offer a lower amount when they have the phone. Excellent work."
"Phone posted Tuesday afternoon, payment in bank account Wednesday evening. Excellent communication throughout."
"Payment was in my account the day they received the phone and paid what the initial quote, brilliant!!"
"Professional prompt and extremely helpful. Great service thank you."
"Sent my phone in to be recycled and they said it had pixel damage which was fallacious. I’m actually reviewing with the same telephone they said wasn’t so great. Yes I changed the screen from white to black so it could look like a 8plus until I could afford one. Nonetheless, I sent my original box with earphones, phone case, usb cable and chargers. I asked for my item to be returned to me and after 5 days only the phone was returned. I have since sent 4 emails and Gecko mobile have refused to even acknowledge or sent a courtesy email. Following their behaviour I’m gobsmacked at the sort of reviews they are getting here. It doesn’t match what I am currently experiencing. All I want is my accessories back for God’s sake. I even sent proof of postage to them but it looks like a bunch of scam mongers again waiting till I go and seek legal action before they finally own up to tor misdeamanours. Maybe they think I’ll just keep quite and forget. No I’m going to find whoever regulates this sector and raise a complaint as well as further awareness of the terrible behaviour. Won’t recommend to anyone"
Hi Victor, thank you for taking the time to leave a review.
The main reason the price was adjusted is that you had customised the handset by replacing the white display with a black one. Unfortunately, customising your device like that affects the resale value, and we adjusted our offer accordingly.
It is incorrect to say that we did not respond to your emails. We emailed you on Mar 28 at 8:50 AM and again Tuesday at 10:13 AM - we have not received a response to this final email at time of writing.
Regarding accessories, as explained, like all recyclers, due to the volume of devices we process, and the logistics of tracking and storing boxes and accessories, we discard all but the handset once the package arrives. We do make this clear in our information leaflet, T&Cs and other pages on our website.
"Super quick service and sold for a very competitive price"
"Excellent service much better than competitors. Offer was very fair quick payment highly recommend"
"Tried to tell me my battery was faulty even though it lasted all day!? Reduced the offer and paid me the lower amount even though I refused the offer! This company operates sharp practice, avoid!"
Hi David, thank you for taking the time to leave a review. We provided you with a test report from our diagnostics app demonstrating that the battery was defective. It is not true that you refused our offer. We offered you a solution before you left this review, but have not heard back from you yet. As always, we are happy to help if you give us an opportunity.
"Super fast no quibble service, will definitely use again in the future and would recommend this company to others."
"Excellent service and instant payment of the quoted price"
"First class service from start to finish. Easy to follow steps and very quick from posting my phone to receiving my money took 2 days. Superb. Thanks very much. Highly recommended"
"Very simple, straightforward and fast transaction. Great communication and transferred the agreed amount straight to my account. Totally hassle-free transaction, very impressed."
"Kept me informed, very quick payment & paid exactly as they quoted! Thanks a lot :-)"
"Fair price compared to other sites"
"First class no fuss service, good price for phone and prompt payment. Recommended"
"Very good quote in comparison to other big brands. Very quick and efficient service from start to finish with no problems encountered. Also posted my phone one day and was delivered with money in my bank less than 24hours later. Fantastic service, will definitely recommend gecko to friends and family looking to recycle their phones."
"I posted my phone at mid-day, and the money was in my account by close of business the next day. They kept me informed all the way through the process via emails. Would definitely recommend Gecko to anybody if you value integrity and efficiency in a business you are dealing with."