“i took a policy out for a year on a motorbike ,i paid for the whole year in one payment, sold the motorbike 3 months in the policy year and phoned up to cancel the insurance and asked for the refund for the 9 months remaining that i paid for and the person on phone said i wont get a refund its on there terms and condition, luckily i only lost about £128 but imagine if it was a new car and much more money ,these are scammers ,don't know how they are allowed to do that/.”
“They never let us withdraw, and they will never reply to there email or calls, I have no choice but to involve an expert recovery company Finalresolute. com and in no time they got my funds back for me and i could get all my funds that was scammed. contact them if you or any friends are involved in such situation.”
“I have been trying to contact you to cancel my policy as I had found someone cheaper. Trying to get someone to answer my call was and still is a nightmare four weeks now constantly calling but no one still answering shourly you guys are not that busy. Looks like covid 19 has given all your company an excuse not to answer customer's call my call is important as I'm paying money for insurance that I don't need with your company. If there was 0 rateing I would have given you that.”
“This company is possibly the worst .....no customer service pass on your details to a collection agency when you cancelled the policy months ago on a car whose purchase fell through....”
“Told me they have renewed my policy 2 weeks prior to expiry.
Got it cancelled ( not that I had renewed it ) now cannot get through on the phone for NCD proof.
Must be derived from double glazing world.”
“They renewed my insurance automatically after I cancelled it as I finished my contract with them and they asked me to pay them additional money for nothing. Please avoid this company.”
“The call wait times are shocking.with no way of altering policy details online in todays world its a terfible way to run a buisiness for this reason i wont be renewing with them next month.each call im on hold for over 1 hour”
“WISER CHOICE? It would be a wise choice to go somewhere else for insurance .These people should wear masks as they are nothing but robbers cancelled my policy with them told there was no charges on my account then week later have a letter stating I owe them £60 what a load of lies ,charge you the earth to change anything on your account don't answer the phone lie about everything IF YOU WANT TO GET RIPPED OF FOR INSURANCE YOU HAVE COME TO THE RIGHT PLACE IF YOU WANT HONESTY AND GOOD SERVICE LOOK SOMEWHERE ELSE AS WISER CHOICE ARE NOTHING BUT THEIVES WHO CANT SPEAK THE TRUTH TELL YOU ONE THING AND DO ANOTHER I CANCELLED MY POLICY ON THE 18 FEB OVER THE PHONE THEN GET LETTER STATING MY POLICY WILL BE CANCELLED ON THE 26 FEB ALL SO THEY CAN PUT MORE CHARGES ON TELL YOU NO CHARGES THEN SEND A LETTER STATING THERE IS WELL IM GLAD THE TELEPHONE CONVERSATIONS ARE RECORDED AS THE MINUTE THEY TAKE MONEY OUT OF MY ACCOUNT I SHALL BE REPORTING IT AS THEFT AS THEY CANT STATE ONE THING AND DO ANOTHER AVOID THIS COMPANY AT ALL COST BEWARE BEWARE BEWARE”
“Abysmal customer service. Arrogant staff and bone headed underwriters. Unreasonable demands and inflexible deadlines. Very high admin charges for everything. NOT RECOMMENDED”
“They took my deposit after 3 times trying to get through to them and £30 lighter they told me I was uninsured and they did not receive my deposit which my bank statements clearly show they did receive it then the phone cut of.
Do not deal with this rip off company as they are fraudsters”
“I cant believe how this company operates. £177 hike in price as I forgot to tell them my wife had a none fault claim 4 years ago. She is only a named driver and has her own car. When I asked to end the policy due to the price I got hit with £75 just to end it.”
“terrible insurance company customer service will keep you hanging on the telephone for over an hour worst customer service i have ever experienced in my life - changing insurance companies - now - customer service manager will also keep you hanging on for another hour before discussing your complaint”
