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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Constantly changing amounts per month Send letter tell you there going to end the insurance if you don’t contact them and just spend and hour and half on hold telling me there was only a 5 minute wait to only have to call cut off by them, absolutely ridiculous of a company”

Posted 2 years ago

Hi Dylan We are sorry to hear you are unhappy. We would like to investigate this for you. Please email us your policy information and we will take a closer look into the issues raised. Many thanks, Holly

Posted 2 years ago

“Very bad insurance company”

Posted 2 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Many thanks, Lauren

Posted 2 years ago

“Disappointed, got insurance with wise due to low monthly payments to then be told they have adjusted the rate to an extra £30 per month with no other options! Incredibly difficult to contact regarding the situation.”

Posted 2 years ago

Hi, Thank you for your review. We do advise customer's that any changes to the information you have provided can lead to an additional premium. You can contact our customer service team on 01733 308358. Please be aware our opening times are 8am-8pm Monday-Friday, 9am-5pm on Saturday and 10am-4pm Sundays. Please be aware we will be closed on Christmas Day and Boxing Day. We are also only open 8am-4pm on Christmas eve. Once through to one of our customer service agents they will be able to explain the additional premium that has been applied to the policy. Many Thanks, Kathryn.

Posted 2 years ago

“Very difficult to contact, doesn’t answer the phone or any Facebook messages or chat bot within a timely manner. This is the most difficult element when they only want to send emails rather than call and talk. I had an email saying my insurance would be terminated if I didn’t respond within a week but the email went to junk and I didn’t see it so the insurance was terminated and I have had to pay for cancellation fees and lost a lot of money.”

Posted 2 years ago

We are sorry to hear you are unhappy. We will always answer phone calls, as long as you are calling within our opening times which are - 8:00am - 8:00pm Monday to Friday, 9:00am - 5:00pm Saturdays and 10:00am - 4:00pm Sundays and Bank Holidays and our Customer Services number is 01733 308358. We do also answer emails, social media messages etc, but this is not the fastest way to get a response and we would always ask you to call if it is urgent, as with your query. Many thanks, Holly

Posted 2 years ago

“Can’t get through on phones . Says log in details in valid”

Posted 2 years ago

Hi, Thank you for taking the time out to leave a review. I do apologise that you are not able to get through to us on the phone. You can call customer services on 01733 308358 - if you still have no luck, please email reviews@wisedriving.com and we will look into this further for you. Many thanks, Lauren

Posted 2 years ago

“This company always cons you. They are awful. I had to cancel my policy because my car does not work anymore. They charged me £165 for this. Their whole service is shoddy and their pay less for better driving is a scam. Avoid and get an actual proper insurers then these rip off merchants.”

Posted 2 years ago

Hi, Thank you for your review. All of our fees are stipulated within our terms and conditions which you would have had to read and agree to when setting up the policy. A link to these terms is included in all of our correspondence with our customer's. Thanks for the rating, we appreciate all feedback to help us improve our service. Many Thanks, Kathryn.

Posted 2 years ago

“I’m trying to get hold of wise driving and have had no reply so far. I cannot access my online account. I would appreciate contact.”

Posted 2 years ago

Hi Hero, Thank you for taking you time to leave your feedback. Please contact our customer service department on 01733 308358, or you can email our admin team at contact@wisedriving.com. Many Thanks, Kathryn.

Posted 2 years ago

“Wise driving I think 🤔 they seems Ok with me for now. But I still cannot log in to my account. Because the information they requested I don't have it. So can wise send me all my log in details in other for me to log in That will be great 👍”

Posted 2 years ago

“Very poor service. I am waiting to make a formal complaint”

Posted 2 years ago

Hi Miss Cogheil We are sorry to hear you are unhappy with the service provided. We would like to know more about your experience, if you would like to email us directly. We can also look into the status of your complaint. Many thanks, Holly

Posted 2 years ago

“They still your money most likely, just tells u how much is rising up your payment”

Posted 2 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 2 years ago

“Terrible service hours to get through on the phone workers speak very poor English hanged up on me after waiting over an hour to get through and that's just some of the bad points don't get insurance with wise diving”

Posted 2 years ago

Hi James, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 2 years ago

“Terrible customer service”

Posted 2 years ago

Afternoon, We are sorry to hear you feel this way and we would like to know more, if you would like to email us your information privately, we would be appreciative. Many thanks, Holly

Posted 2 years ago

“Went from 2 to 3 years no claims whilst with this company and the renewal is over 3x the amount of the first insurance!!! Absolute joke.. Driven around 3000 miles this year and cant wait to remove their blackbox. Terrible company.”

Posted 2 years ago

Hi Bobby We are sorry to hear you are unhappy with your policy. Were you unfortunate enough to have a claim? We work with a panel of insurers and we will provide the most competitive quote available. We are sorry you are not happy with the price offered. Was there anything in particular that makes you want a policy without the box? The box monitors your driving behavior and how you drive will affect the score. You may either get refunds for driving well or, additional premiums for a low driving behavior score. Many thanks, Holly

Posted 2 years ago

“Installing telematics in my car helps me to save a lot. My insurance went down because I don't usually drive the car always”

Posted 2 years ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Please can you amend the overall score to reflect your positive comments? Many Thanks, Kathryn.

Posted 2 years ago

“I'm 30yrs of age using blackbox is ridiculous and not happy with it being mandatory I would not recommend this insurance company again”

Posted 2 years ago

Hi Josh, Thank you for your review. Our website and any comparison sites we use clearly state that WiseDriving is a telematics insurance provider and a device is required in order to have insurance with WiseDriving. We also state on our website that we will monitor your score continually throughout the insurance period. Thanks for your feedback, we do appreciate it and will use this to improve the service we provide. Many Thanks, Kathryn.

Posted 2 years ago

“Poor service difficult to access your account, needs 5 different numbers and keys to get your password change”

Posted 2 years ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, to reviews@wisedriving.com, we can discuss this further with you. Thank you, Kathryn.

Posted 2 years ago

“They are not helpful at all”

Posted 2 years ago

Hi Sheeba, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 2 years ago

“have to cancel insurance within 4 days due to sale of car . I was charged £75 just as an cancellation which was within 14 days cooling period. Won't recommend this, its a rip off....”

Posted 2 years ago

Hi, Thank you for your review. As stated in our terms and conditions; your policy is a contract for 12 months. If your insurance is cancelled for any reason you will be charged £75.00 in addition to the charge made by your insurer for the cover you have received. When you set up the policy you would have had to read and agree to our terms and conditions. A link to these terms is also included in all of our email correspondence we issue to our customers. Thanks for the feedback, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 2 years ago

“Extremely expensive”

Posted 2 years ago

Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Many thanks, Adam

Posted 2 years ago

“Disgraceful. The WORST customer service I have EVER experienced. They wrote threatening to cancel my policy with no explanation. When I rang they were rude & lacked basic knowledge only to be told I needed to move my black box to the centre of the windscreen which I did so. 1 week later they cancelled my policy with no explanation or notice. I have paid them a lot of money and the box is on my screen. Their system is faulty.”

Posted 2 years ago

Hi Mrs A, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, to reviews@wisedriving.com, it would be greatly appreciated. Thank you, Kathryn.

Posted 2 years ago

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WiseDriving is rated 3.6 based on 4,528 reviews