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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company insurance”

Posted 4 years ago

Hi Roman, Thanks for leaving us such a nice feedback, we’re happy that you loved the service at Wisedriving! Thanks, Kathryn.

Posted 4 years ago

“Everything is fine good price however the black box definitely has questionable results.”

Posted 4 years ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Thanks, Kathryn.

Posted 4 years ago

“Wise Driving has offered good insurance at a fair price. I don't think I'll be choosing WiseDriving again as the black box curfew of has severely hampered my social freedoms and limited my working hours. It wasn't made obvious to me that your score must increase at each quarterly review in order to receive a refund on your insurance, and therefore only received a refund on my first quarter (at 90/100) despite being just 2 points below (88/100) in my second. I think the telematics service needs more development as sometimes my score for breaking/accelerating would be excellent one day then poor another, without any change to my driving - it seems as if this is almost random day by day and never consistent. WiseDriving has however offered excellent over the phone customer service throughout the duration of my insurance so far, and was the only reasonably priced insurer I could find for a young driver such as myself”

Posted 4 years ago

Hi Cameron, We’re glad you’ve had a good experience with Wisedriving and thank you for leaving a good review. If you think we can improve in anyway please let us know. Thanks, Kathryn.

Posted 4 years ago

“If I have understood your terms and conditions I won't have gone for your policy”

Posted 4 years ago

Hi, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Thank, Kathryn.

Posted 4 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, to reviews@wisedriving.com, we would be happy to assist with any queries you have. Thanks, Kathryn.

Posted 4 years ago

“I am not really happy with this service but I am managing it.”

Posted 4 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 4 years ago

“Even if driving is perfect it still finds fault , after 2 years of getting 10 out of 10 for acceleration it suddenly went down, same with braking, company isnt interested in customer complaints”

Posted 4 years ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 4 years ago

“The telematics box is fairly unreliable. As soon as I got it it reduced my acceleration to zero and it never has recovered. They’ve now increased my price by almost £200 a year.”

Posted 4 years ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Thanks, Kathryn.

Posted 4 years ago

“You get bad scores for not driving often. Logic? When I'm on holiday and don't drive my car, I'm given bad scores for my non-existent driving. Apparently, that warrants a bad score for driving at 'time and place'. Be prepared to be punished for braking hard to avoid reckless drivers on the road. You know the sort that jump out in front of others, tailgate and do other stuff. They aren't punished for it, but you will be. Also, be prepared to accelerate like you don't know how to change gears just to avoid a bad acceleration score. This will also get you in bad spots with said reckless drivers that swerve around you and so on. You get punished from them and other drivers for driving carefully. I imagine it's a common flaw with most back box insurance schemes. If you can afford insurance without a black box, just do it and forget the stupid things black boxes impose on you.”

Posted 4 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 4 years ago

“Plain and simple when taking out the policy’s. However extra charges for installation etc are pricey. After my first month my policy became cheaper due to good driving, however this never changed again in the 2 years of my driving with this company. After my third year driving (no accidents or claims) the renewal price was ridiculously high, more than double the previous years price. which led me not to renew with the company”

Posted 4 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Thanks, Kathryn.

Posted 4 years ago

“Very good”

Posted 4 years ago

Hi Billkisu, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 4 years ago

“Black box,granny drive all day long😃”

Posted 4 years ago

Hi Ben, Thanks for the review, we take our customer service seriously and will take all feedback on board. Thanks, Kathryn.

Posted 4 years ago

“Have been with them long but seem good enough”

Posted 4 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Thanks, Kathryn.

Posted 4 years ago

“Wise driving as a whole are quite good in the fact the black box is sent to your house and then is relatively easy to install. However they don’t give you warnings about if your % is lowering or at what point you will have to pay more money for your lower score. So due to this I have given them 3 stars as I personally do not think it is acceptable to not give out warnings although I know that they do it to catch people out. Also getting a higher % score is extremely difficult once it drops. And although they say they don’t give you a curfew they actually do it’s 11pm-5am and is written down as a “suggested unsafe driving time”... which as a waitress is obviously majorly inconvenient as some nights I finish later than 11pm and I live 25 mins by car and so driving is my only option. I paid my insurance for the whole year to make sure I didn’t have to scrape together sums of money monthly due to me being a student.... but regardless of that due to my % being below 60% I have had to pay out £121 for this month and was told over the phone that it is “highly possible” (her words not mine) that I “may” get my money back next month if my score was higher the following month. I would think for a larger company the least you could do would be to issue a warning via email that the user/customer was getting close to being below the ideal % or at the very least there being a mention that if you managed to go below 60% it would then mean you would have to pay out a 10th of your YEARLY insurance within the next 7DAYS!!!”

Posted 4 years ago

Hi Lily, We’re glad you’ve had a good experience with WiseDriving, we also do apologise for the unclear information that seems to be surrounding the scoring and the Time of Day. Please be assured we’ll pass this to the relevant department to review so we can improve our service in the future. But in the meantime if you would like any more clarity please feel free to send us a private reply and we can get back to you, Thanks, Dylan

Posted 4 years ago

“Car insurance cheaper but confution they take more money. Without any bad reason.. I don't understand..”

Posted 4 years ago

Hi Rjendra, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Thanks, Kathryn.

Posted 4 years ago

“Am still On It Enjoyin, for now all is going smooth.”

Posted 4 years ago

Hi Saul, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Thanks, Kathryn.

Posted 4 years ago

“Great insurance company👍”

Posted 4 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 4 years ago

“I do not speed on my driving or drive at night but still my score is going down?”

Posted 4 years ago

Hi Asif, If you can send us a private response with your details we can go through the scores with you. Thanks, Vicky

Posted 4 years ago

“Yes I have had money reimbursed but would rather pay the low amount first and if my driving is bad it goes up. Unless u will loose customers on the first prices shown”

Posted 4 years ago

Hi Clair, There is a discount applied when the policy is first bought. More discount can then be applied with safer driving behaviour. Thanks, Vicky

Posted 4 years ago

“hjkngyuhygygy”

Posted 4 years ago

Hi Nj, If there is anything you feel we can improve please let us know. Thanks, Vicky

Posted 4 years ago

“Foot my 1st motor insurance policy I'm pleased especially with cashback keep it coming thanks”

Posted 4 years ago

Hi James, We're pleased you're happy with the policy and earning money back through safe driving. If there is anything you feel we can improve please let us know. Thanks, Vicky

Posted 4 years ago

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WiseDriving is rated 3.6 based on 4,528 reviews