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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service,price, helpful and easy to understand would recommend you too anyone.”

Posted 11 months ago

Hi, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Many Thanks, Kathryn

Posted 11 months ago

“My son has been with the company a while on his black box everything except his acceleration is excellent. 100/100 for most areas and then 0/100 for acceleration- my son drives very safely if he’s acceleration is so bad surely his braking would also need to be bad to compensate. It’s a joke his last two payments have gone up an extra £80 each. On reading reviews it looks like there is a problem with the data when it comes to acceleration yet it’s the drivers getting penalised and not being looked into by the company sounds like a lot of fobbing off with photos of the box etc. As long as they are getting the money they don’t care and are praying on young/new drivers knowing they want to get a full years no claims etc and haven’t got many options when it comes to first time insurance. Overall It’s bringing his score down to 80 - that’s still good yet they are taking him to the cleaners when it comes to increased premium - looks a bit iffy and looks like they are trying to get as much out of him as possible before he ups and chooses a different company in a few months. He’s called and asked how much it would be to cancel he got the reply to wait a few days as his next payment is due out and she couldn’t give him a cancellation amount. I’m guessing he will then not be any cheaper to cancel part way through the month or continue to pay stupid amount. He’s a student who also works part time paying his way but with the hike in premium he’s going to have to have help from us to afford it. Ridiculous!”

Posted 11 months ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details to reviews@wisedriving.com, so we can go over this with you. Many thanks, Adam

Posted 11 months ago

“I don’t know why I have to have a black box fitted, I’ve been driving for 20 years and way to much paper work at the start, very overwhelming”

Posted 11 months ago

Hi Tanya, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn

Posted 11 months ago

“Had their black box since November… all scores were 100% until end of January then my acceleration suddenly dropped to 0 within a month. I got charged £120 for the premium increase so rang and asked how this could be. Very helpful gentleman on the phone looked at the data for me… 50 odd incidents on one straight road for acceleration but there were road works for weeks on that road so it was flagging up poor acceleration in traffic!? But my braking was 100% so it doesn’t make sense… if I am accelerating excessively of erratically in traffic then how am I also braking perfectly? He asked me to send a picture of my box as he felt it needed investigating, I didn’t hear back for ages but kept asking on Facebook for any updates but they said no. I rang customer services again and they said head office had deemed there were no anomalies and the data was correct. Nobody told me! I asked how my acceleration could be 0% but my braking 100% but she couldn’t give me an answer. 0%!!!! And 100%!!! I recently looked on my account at the dashboard (I stopped looking because everyday my score went down and I couldn’t bear it) and 4 days after I complained my acceleration score has miraculously started to improve??? Have they reset my scoring? If so I want my £120 back and my score to go back to 100 as I should be due a premium refund for good driving. Something extremely dodgy and I won’t be letting this go.”

Posted 11 months ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. We can see that we referred to the telematics provider to test the device and there were no anomalies with the device. We've processed your request for a breakdown of the telematics device data, this will be with you in the next 30 days. Please continue to monitor your telematics score via your customer dashboard. Many Thanks, Kathryn

Posted 11 months ago

“Definitely avoid this company at all costs. When I took out this policy for months my scores were 100. Apart from time score. Then about a month before the March review my acceleration score started decreasing, it decreased every time I drove from then (no fluctuations, just decreased every single time I drove). All scores remained 99/100. I have dashcam footage of my driving, so I know there has been no change in my accelerating, but apparently it gets worse every day. Other reviews I've read, people are having this same issue. I spoke with one person at wise driving and this is because they want to increase your premiums. Low and behold, within a week or so, my premium increased as they decreased my score enough to charge additional premiums. My score was 99 for months, yet all of a sudden my driving is now worse. Also my score was still excellent at that point, but going from an excellent score to an excellent score, requires additional premiums (make sense? Nope). If I take a drive now, it will be guaranteed that my scores will be 99/100, but my acceleration will decrease from the previous score. This is 100% guaranteed. No change to the way I drive or accelerate, but wise driving thinks there's nothing wrong with the box and this is normal driving behaviour. 23 Feb (and months prior): 100, 25 Feb: 98, followed by scores: 94, 91, 88, 84, 82, 81, 77, 75, 75, 70, 70, 67, 65, 63, 57, 54, 51, 49, 48 Apparently that's normal. Avoid this company at all costs, the company effectively operates a racketeering operation.”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with your policy. We can take a look into this for you and perhaps log a complaint on your behalf if you wish to do so. Many thanks, Holly

Posted 1 year ago

“Cancelled my policy today and it's the most costly cancellation fee I have encountered so far. They charge £75 cancellation fee + £90 for the black box. If they offer a black box insurance, they should cover this themselves and we shouldn't be expected to cover the costs when we decide to leave. The most I have been charged to cancel a policy was £35 and this is a big difference. I would choose my insurance provider carefully next time and won't be going for WiseDriving in the future if this is what they will charge if I decide to leave.”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with your policy. There is indeed a £75 cancellation fee, which inform all our customers of before they purchase a policy. The £90 telematics fee is included in the cost of your policy but it is non-refundable. This is the cost of the device and for the collection and analysis of the data. We also ensure our customers are informed of this fee prior to purchase. Many thanks, Holly

Posted 1 year ago

“Your system convenient to use and no more option . The premium amount really expensive. No option for international license.”

Posted 1 year ago

Hi Shibu, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details to reviews@wisedriving.com, we’ll investigate this further. Many Thanks, Sarah

Posted 1 year ago

“Very easy to navigate and make a wise choice from the multiple comparisons.”

Posted 1 year ago

Hi James, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn

Posted 1 year ago

“They are realiy good helping fr insurance”

Posted 1 year ago

Hello, Thank you for your review. Many thanks, Holly

Posted 1 year ago

“awful awful company !!! if i could give this 0 stars i would. they increased my premium due to bad driving behaviour when all of my stats were excellent/good except my acceleration! One employee said that i should email a picture of my black box as he thinks there was a problem with it. He said it would take up to 3 days- this was early february !!!!!!!! it’s almost been a month and i haven’t heard a straight answer !!! all the employees don’t know what they’re talking about- i’ve had different excuses from each of them. They are cancelling my insurance because of this. Absolute joke of a company- if you could even call it that. I still haven’t got answers as they don’t answer their emails or their phone.DO NOT USE THIS COMPANY!!! I’m not the only one that has had this issue according to previous reviews.”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service you have received. We can take a look into this for you, if you can email your information to us? In the meantime, we measure your braking in the same way we measure your acceleration. Gradual and steady is the aim. Any abrupt or harsh braking will effect the score. Many thanks, Holly

Posted 1 year ago

“Very simple and straightforward”

Posted 1 year ago

Hi, Thanks for giving us such a good rating and for the feedback!! We look forward to continuing to provide you with this level of service. Many thanks, Angela

Posted 1 year ago

“Excellent customer service”

Posted 1 year ago

Hi, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many thanks, Adam

Posted 1 year ago

“What went wrong; Persistent issue with inaccurate data for acceleration score yet Wise Driving insist there's nothing wrong with the box (how can they tell this by a photo that was emailed.to them I'll never know)!! Data request made (company who manage the data are a subsidiary of Wise Driving ao won't hold my breath for a response).... Can't get a straight/definitive answer from any advisers (I don't know if this is due to lack of adequate training &/or the employees just can't be a*sed).... Due to this ongoing issue they want to charge Me an extra £177, even d*ck turpin wore a mask!! They say its due to poor acceleration, I think not!! They have admitted there's a data error so are using an average to work out my score for acceleration, how the fluff is that accurate when they're openly admitting that there's error's/issue's with the data!!”

Posted 1 year ago

“It’s very quick & saving money”

Posted 1 year ago

Hi Jaber, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn

Posted 1 year ago

“The process is simple, clear and pricing is better than others”

Posted 1 year ago

Hi Naresh, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn

Posted 1 year ago

“Very Good and quick”

Posted 1 year ago

Hi, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. Kind regards, Angela

Posted 1 year ago

“Very Good and quick”

Posted 1 year ago

Hi, Thanks for your positive comments, we are so glad to hear you are enjoying your experience with us! Many thanks, Adam

Posted 1 year ago

“Easy and efficient”

Posted 1 year ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Sarah

Posted 1 year ago

“Awful customer service. I’ve had a black box policy for 2 weeks and all my scores are excellent (100% or minimum 90%) but the acceleration varies between 0% (very poor) and 25% poor. At the start it was good but now is at the lowest point it can be. I have not changed the way I drive. I am a 42 year old mother, usually travelling with my child in the car so am super careful. I don’t speed (my speed score is 100%) so how can my acceleration be so poor? I think the box is faulty, no matter how I drive (I’ve experimented accelerating fast and accelerating gently and acceleration super slowly and the score does not really improve). I think this is a way to get money out of me by increasing my monthly premiums. I’m so annoyed with this company as no one answers the phone or replies to any live chats or emails. Seems I’m not the only person who has experienced the same issue with the same company. AVOID!”

Posted 1 year ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message to reviews@wisedriving.com with your details, we’ll be happy to answer any questions you have. Thanks, Angela

Posted 1 year ago

“Was very easy and simple”

Posted 1 year ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many thanks,

Posted 1 year ago

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WiseDriving is rated 3.6 based on 4,528 reviews