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WiseDriving Reviews

3.6 Rating 4,526 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,526 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is not a lot i can say at the moment ask me again in 6 months.”

Posted 2 years ago

Hi Keith, thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 2 years ago

“Good value”

Posted 2 years ago

Afternoon, Thank you for your review, we are glad you are happy with the price offered. Many thanks, Holly

Posted 2 years ago

“I have been driving for over 30 years and because I had a lease car for three years I can’t use my previous no claims bonus and as a 50 nearly 51-year-old driver I have to have a black box fitted.”

Posted 2 years ago

Hi Paul, Thanks for the feedback. If there is anything you feel we could do better for you, please let us know. Many Thanks, Kathryn.

Posted 2 years ago

“People working on reception poor English, sound like they were from abroad.”

Posted 2 years ago

Hi Yakub Thank you for your review. We do indeed employ a wide variety of agents from different backgrounds however, all of our agents do speak English and are fully trained and equipped to deal with your queries. Many thanks, Holly

Posted 2 years ago

“Good and trusted insurance policy Guys check it out and used it”

Posted 3 years ago

Hi Marvis Thank you for your review, we really appreciate it and your recommendation! Many thanks, Holly

Posted 3 years ago

“My car was driven into whilst parked at home overnight - Wise Driving said that I would lose my no claims bonus if I were to claim for repairs even though it wasn't my fault and in fact I wasn't even behind the wheel. Paid for repairs myself as the amount wasn't worth losing no claims bonus. When it came to renewal my quote went up substantially despite no claims and highly positive rating from their black box. Went elsewhere as was substantially cheaper and Wise Driving refused to match.”

Posted 3 years ago

Hi Anna, Thank you for sharing your experience, we are sorry that you feel this way. Typically with this situation, it would go down as a fault claim as there is no third party insurer to claim off of. We are sorry to hear that we were not able to keep you at renewal but hope that you are finding insurance more suited to your needs elsewhere. Kind regards, Dylan

Posted 3 years ago

“Short and precise process”

Posted 3 years ago

Hi, thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Thanks, Kathryn.

Posted 3 years ago

“it was just Okay.”

Posted 3 years ago

Hi Adeyinka, Thanks for the rating, we appreciate all feedback to help us improve our service. Thanks, Kathryn.

Posted 3 years ago

“Why the widedriving always dedicated my many £84.31 every month??”

Posted 3 years ago

Hi Cristovao, Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 3 years ago

“Long Queues”

Posted 3 years ago

Hi, Thanks for leaving us a review, we appreciate your feedback, due to COVID-19 restrictions we do have a limited number of staff and the ones that are working are working from home which presents more issues. Rest assured there are other ways to contact us such as social media and by email. Regards, Dylan

Posted 3 years ago

“I asked for 15000 miles and only got 5000”

Posted 3 years ago

Hi, This information is filled in by yourself at quote level when you come through from a comparison website, we have no control over this until we receive it. Please be extra careful when entering details. Dylan

Posted 3 years ago

“Acceptable, however, part of the guarantee paid could also be refunded.”

Posted 3 years ago

Hi Cristian, Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 3 years ago

“Just start with you so far its ok”

Posted 3 years ago

Hi Ali, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers, Kathryn.

Posted 3 years ago

“The website I find extremely difficult to work my way around and I can’t download the app as my username and password keep flashing up as incorrect when they aren’t. It will only allow me to access my dashboard via the internet not the app.”

Posted 3 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to reviews@wisedriving.com, we can discuss this with you further. Thanks Janat

Posted 3 years ago

“IS good 👍”

Posted 3 years ago

Hi, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 3 years ago

“I was very happy with the service I received. I've just has my renewal invitation and my new price is 25p cheaper even though I've got another years ncd and my driving score is still 97. I received a reduction for my good score months ago but don't really see the point of renewing with them!!”

Posted 3 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Thanks, Jamie

Posted 3 years ago

“Acceptable service nothing good or bad to say about this company”

Posted 3 years ago

Hi Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Thanks Janat

Posted 3 years ago

“Hard to reach. Their “preferred method of communication” are emails but nobody ever gets back to you. Over the phone staff are blunt and not very helpful. Only towards the end when I found out I had an open claim, did I stumble onto a lovely lady who kept in touch with re the process and updated me.”

Posted 3 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, to reviews@wisedriving.com, so we can go over this with you. Thanks, Kathryn.

Posted 3 years ago

“Good for first time drivers with lower budget cars. I tried to go another year with a newer car but they were no good”

Posted 4 years ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 4 years ago

“Used Telematics for a few years now; this year price was not much different from lowest quote.”

Posted 4 years ago

Hi James, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Thanks, Kathryn.

Posted 4 years ago

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WiseDriving is rated 3.6 based on 4,526 reviews