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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not helpful”

Posted 3 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 3 years ago

“Not accurate enough”

Posted 3 years ago

Hi, Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 3 years ago

“I was speaking with one of the customer service, I barely understood that I can do my request online after long conversation. My enquire hasn’t been resolved yet. I have one enquire and 2 policy changes to be made. Non of that has been solved, but I can do and search anything on the website.”

Posted 3 years ago

Hi Karam, We are sorry to see your rating and appreciate your feedback, We hope your next encounter with our customer service team is more to our standard than your previous. Regards, Dylan

Posted 3 years ago

“Poor customer service”

Posted 3 years ago

“I am not happy”

Posted 3 years ago

Hi Ande, We are sorry to hear that you feel this way. Looking at the situation the only thing I can see is you making us aware that you have sold your vehicle, we have informed you of the next steps if you were to cancel your insurance and nothing has happened since? If you do want to discuss stopping your policy or potentially swapping to a new vehicle, please contact our customer service team on 01733 308358. Regards, Dylan

Posted 3 years ago

“So I bought monthly car insurance 2 days ago before checking out the reviews for these guys (stupid I know) and found that everyone was saying avoid avoid avoid. I decided I was gonna cancel and go elsewhere, which I didn’t think would cost anything as I had a 14 day cooling off period and I’d only been insured for 1.5 full days - wrong. Nearly £80 to cancel, I didn’t kick up a fuss, just wanted out of it before receiving ridiculous charges from the black box for doing nothing wrong while driving, they just took It off my initial instalment, meaning I pad £278 initially to set up the insurance and I’m only receiving £197 back. I recommend going with direct line, same fully comprehensive black box insurance, with £180 initial instalment (£100 less than here!) and only £129 a month there after (making it £30 a month cheaper than these guys, no brainier)”

Posted 3 years ago

Hi Hayley, Thank you for taking you time to leave your feedback. We do appreciate it. All of our fees are stipulated within our Terms and Conditions, which can be found on our website, and we ask all customers to read and agree to before setting up a policy. Many Thanks, Kathryn.

Posted 3 years ago

“Not too great! Pay £150 but dont use blackbox fitted ! The Engineered placed the blackbox in my car and my radio never worked again. I never complained about it but just decided that i wouldn't renew at the end of the contract.”

Posted 3 years ago

Hi Jonathas, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks Janat

Posted 3 years ago

“I went with this insurer due to the low price it offered. It’s mainly all online which I thought would be ideal. They judge your driving which is what a black box is for so no surprises there. However the access online is really poor. It states on mine that everything is perfect apart from acceleration - I could be biased but I don’t understand why it thinks it’s so poor and puts me at a 0 every time even when I pull away really slowly. There’s supposed to be a ‘tips on how to be a good driver’ but for the past several months this link has never worked, I’ve never been able to see what their recommendations are to improve my score. So basically if you have any deductions you won’t be given any guidance on why or how to fix it. I also tried to change the mileage of my car since it’s just sat going nowhere now and it just says there’s an error when you go to change it. It’s just generally a really poor website & experience online and I’ve been with Admiral who are super expensive which is why I changed providers but even their website was 10 times better than wisedriving. For an insurer that’s heavily online based I would expect much more. Just leaves me guessing on why my acceleration is soooo bad. Just seems out of proportion and they could say anything was bad and not have to prove why to you and just increase your premiums.”

Posted 3 years ago

Hi Lucy, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details to, reviews@wisedriving.com, we can investigate further. Thanks, Jamie

Posted 3 years ago

“I forgot to send proof of my NCD and they added £100 a month to my policy, when I sent it they only to £70 off it so I’m paying £30 more than I was. Not great.”

Posted 3 years ago

Hi George, When generating a quote you are provided with the information on what documents we require. Once you take up your policy, a new business email welcoming you to WiseDriving is sent, within this email, it confirms what documentation is outstanding. We provide a total of 28 days for you to provide us with these documents. We send out reminders within 14 days, 21 days and on the 28th day if your documentation is still not received, your NCB will be reduced and an Admin fee Charged. "Please note, if we don't receive your no-claims discount proof, we'll have to remove the no-claims discount from your policy. This may lead to your policy being cancelled or additional charges being made, so it's important to get it to us as soon as you can. If we have to remove the no-claims discount from your policy, we won't be able to reapply any no-claims discount protection if you subsequently provide proof. " As the documentation was not received in time, your NCB was reduced, you then provided your NCB and this was added back on. Yours Sincerely, Jamie

Posted 3 years ago

“Online/app services are really poor.”

Posted 4 years ago

Hi Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Regards Janat

Posted 4 years ago

“Not the best customer service”

Posted 4 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 4 years ago

“I left Wisedriving because after 3 years of no claim, my premier kept increasing ridiculously and the latest quote was joke really. Why are you still keeping me on telematics insurance after 3 yrs of no claim and good driving results?”

Posted 4 years ago

Hi Lucy, We’re sorry to hear this; we always try to provide the best experience possible for our customers. We are a telematics insurance provider and a box is required for our policies. We do not offer a policy that does not include the telematics device. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 4 years ago

“I've been with wise driving for 2 years now and when they say if your driving good then you will see the benefits. I have never sped or broke suddenly yet I'm still waiting. The day I am able to get rid of my black box and wise driving the better . Absolutely terrible”

Posted 4 years ago

Hi H.S, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 4 years ago

“The company were so unhelpful in relation to my claim. I recieved no outcome unti l kept chasing them up. Also, they provided me with false information and failed to listen to what I said.”

Posted 4 years ago

Hi, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Kathryn.

Posted 4 years ago

“While having a telematics black box on the car, the data they give you on your portal regarding your driving score compared to what actual driving you're doing is bs and does not make sense most of the time. Driving at 55-56mph in a 50 limit gave me a score of 24% while driving quite a bit more than 70 in a 70 limit gave me a score of 40%. Their customer service operators don't have a clue to why this happens. So unless you are really really tight on money, don't buy a policy where you yourself! have to install the black box. It's not difficult to do that but I would not recommend a black box car insurance policy.”

Posted 4 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 4 years ago

“Not now as its worst to say”

Posted 4 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Thank you, Kathryn.

Posted 4 years ago

“change of car was made and was charged extra within a month because of the driving score. when if you start a new policy you get 3 months to get used to the car. was also not informed of the breakdown when having to make a extra payment to change the car.”

Posted 4 years ago

Hi, We firstly would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we would like to extend it sincerely and ask if you would be happy to send us a private response with your details so we can discuss this further. Thank you, Kathryn.

Posted 4 years ago

“5 years no claims....with wisedriving 120.00 a month?? Fidelity doesn't mean anything for them.. Now am with a different insurance thnx.”

Posted 4 years ago

Hi, Thank you for your review - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Thanks, Kathryn.

Posted 4 years ago

“Been with wisedriving since I started 3 years ago and this year it has gone up upto £100 if not more”

Posted 4 years ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details, we would be happy to answer your questions. Thanks, Kathryn.

Posted 4 years ago

“No available chat with consultant”

Posted 4 years ago

Hi Edyta, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 4 years ago

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WiseDriving is rated 3.6 based on 4,528 reviews