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WiseDriving Reviews

3.6 Rating 4,527 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,527 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wisedriving is wonderful”

Posted 7 months ago

Hi Oyediran, Thanks for giving us such a good rating, we’re happy that the product and service we’ve provided are working for you. Many Thanks, Kathryn

Posted 7 months ago

“Very easy transaction.”

Posted 7 months ago

Hi, Thank you for taking the time to leave a review, we really appreciate it! Many thanks, Lauren

Posted 7 months ago

“Good price, simple process, far.y easy on line dashboard.”

Posted 8 months ago

Hi Simon, That’s great! We are so happy you have enjoyed your experience with us so far and we look forward to bringing you the same level of service throughout your policy with us. Many Thanks, Kathryn

Posted 8 months ago

“Reliable company,quick services and good prices.”

Posted 8 months ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Sarah

Posted 8 months ago

“Like that person you lot are money grabbers. You take money and disappear. Scamming. Really. Just like that star you put up for yourself .”

Posted 8 months ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, to reviews@wisedriving.com, we will be happy to investigate further. Thanks, Kathryn

Posted 8 months ago

“Although policy is new and it seems all insurances are very high priced. The man on the phone that dealt with the insurance was brilliant. As I had been trying for few days to find best policy for my son.”

Posted 8 months ago

Hi Sean, Thank you for taking the time to leave a review, we really appreciate this. We are pleased to hear that you are happy with the service received so far! Many thanks, Lauren

Posted 8 months ago

“Absolutely shocking Can’t get through When y do they cut you off I’m fuming 😡 Been on phone waiting about a hour Put this survey thing on then ended call”

Posted 9 months ago

Hi, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, to reviews@wisedriving.com, it would be greatly appreciated. Thank you, Kathryn

Posted 9 months ago

“Cheap insurance”

Posted 9 months ago

Hello, Thank you for your review. Many thanks, Holly

Posted 9 months ago

“I'm so annoyed I've had a good score for months and am of a sudden my acceleration score is really low. I know I've been scammed as everyone else is saying the same thing. They charged me for acceleration for joining a motorway. This month I didn't go on a motorway at all and drove extra careful and I still got a lower score for acceleration. It is making me anxious. The rest of my scores are prefect so how is this possible that I'm accelerating too much? There is a fault with the black box. But after seeing the reviews, we all have the same problem. How are we all good drivers by bad at acceleration??? And they do not answer the phone. I want to sue this company for theft.”

Posted 9 months ago

Hi, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details to reviews@wisedriving.com we’d like the chance to go over this with you. Many thanks, Angela

Posted 9 months ago

“If I could rate Wise driving 0 I would!!! Poor service and inaccurate and fraudulent insurance company stating my son’s acceleration score is at 0 and has been for 2 months! All other aspects of his driving are very good. He is a careful driver and this is not a consistent reading. How can the score remain at zero without fluctuation at all, definitely a faulty box. When questioning this with wise driving the response we finally received 3 weeks after my query (which I had to chase up) was that the score is indeed correct. It will not be investigated further and must be due to my sons careless driving and a valuable lesson he will eventually learn. Not fair on anybody let alone a new driving who is extremely sensible and only on an apprentice wage. His car has been off the road for 2 weeks and still the score remains at zero! Beside the point how can his acceleration score drastically drop to 0 but speed and braking remain at very good. No matter what the decrease surely it would fluctuate a little and not remain at 0! To make matters worse having spoken to somebody at the beginning of June to report this error and another raised premium amount of £100 month! Customer service told me I would hear back from them in a few days time, but never responded. I chased this up only to be told it hadn’t been referred to the investigation team because I was required to send pictures of my sons black box attached to battery in his car. This information was not passed on and the car at this point was in the garage engine completely removed. The lady said therefore there was now no point taking a picture of the box not attached and in car. Therefore advise only to email complaints at wise driving . Nearly 2 weeks later we have had no response. This is a TERRIBLE company save yourself and any young drivers the pain and heart ache as they clearly DO NOT CARE. I will be posting this review elsewhere and speaking to the ombudsman.”

Posted 9 months ago

“AVOID AVOID AVOID. They will constantly take money unauthorised out if your bank account. They're so bad, I've now got my bank to block them.”

Posted 9 months ago

Hi, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your policy details to reviews@wisedriving.com, we can discuss this further with you. Thank you, Sarah

Posted 9 months ago

“Why won't you insure me next year. Is it because my black box score is excellent? Therefore you wouldn't make enough money.out of a safe driver? Are you going to come and remove the black box?”

Posted 9 months ago

Hi Siobhan, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com, we would be happy to assist with any queries you have. Thank you, Sarah

Posted 9 months ago

“Good service.”

Posted 10 months ago

Hi Linas, Thank you for your kind words - we’re glad your experience with Wisedriving has been great. We look forward to continuing to provide you with this level of service. Kind regards, Angela

Posted 10 months ago

“black box, you are not well, why don't you also install a video camera .... before entering into a contract, notify the customer that you intend to install such tracking devices”

Posted 10 months ago

Hi Krasimir, Thank you for taking you time to leave your feedback. Our website, and comparison sites, detail that WiseDriving is a telematics insurance provider and is a requirement of the policy to install a telematics device that monitors customer's driving behaviours. Our terms and conditions, which you would have had to read & agree to before setting up the policy, also stipulate that you are required to install a telematics device into the vehicle that should remain in the vehicle until the policy is cancelled. If you wish to discuss the policy, please contact our customer service department on 01733 308358. Our offices are open Monday-Friday 8am-6pm & Saturdays 9am-1pm. Many Thanks, Kathryn

Posted 10 months ago

“No one answers your calls,cancel your policy when you've paid 144pound upfront,don't answer voicemail,worst company iv ever had car insurance off”

Posted 10 months ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, to reviews@wisedriving.com, we would like to rectify this with you. Thanks, Kathryn

Posted 10 months ago

“Tryed to get through by phone waited one and a half hours with no reply,have not received my driving box due to royal mail saying no address exists yet I get mail every day,thanks”

Posted 10 months ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@wisedriving.com we can look into this for you. Many thanks, Angela

Posted 10 months ago

“Been with wise driving for 3 months now. Everything is 100% except acceleration is dropping every single day even with careful driving following the tips to deaccelerate to slow rather than brake and still decreasing daily. Seems to be a problem with every single customer review I've been reading and wise driving don't seem to do anything about itm not every customer can be bad at accelerating there's obviously something wrong with the boxes and they are unwillibg to fix it”

Posted 10 months ago

Hi Stacey, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details to reviews@wisedriving.com we can answer any queries you have. Kind regards, Angela

Posted 10 months ago

“Awful insurance company, very expensive if you get black box . Most fraud company is wise driving. I waste lot of money with this company. I Never recommend this one for future customers.”

Posted 10 months ago

“Excellent service would recommend ye to anybody 👍”

Posted 10 months ago

Hi, We’re so glad you’ve enjoyed your experience with Wisedriving and feel we’ve provided a great product and service for you. Thanks for the feedback! Kind regards, Angela

Posted 10 months ago

“Excellent service,price, helpful and easy to understand would recommend you too anyone.”

Posted 10 months ago

Hi, Thanks for taking the time to write such a lovely review for us. We’re so happy you feel we have provided such a great service for you. Our top priority is our customer, so thank you for validating our efforts! Many Thanks, Kathryn

Posted 10 months ago

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WiseDriving is rated 3.6 based on 4,527 reviews