The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.56

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hope the renewal premium will not show an increase if no claim is made before the expiry of the current policy. If that is the I would happily renew my policy with the Co-Op!”

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(Car Insurance) - Posted 2 years ago

“Quick friendly efficient service, very helpful.”

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(Car Insurance) - Posted 2 years ago

“Very good insurance provider. I have no reservations in recommending them.”

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(Car Insurance) - Posted 2 years ago

“Very easy to buy. When they made a mistake on my premium they immediately corrected it.”

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(Car Insurance) - Posted 2 years ago

“Hi iam very happy with them”

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(Car Insurance) - Posted 2 years ago

“They have been great but I have tried claiming the £250 on my claim but no reply”

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(Car Insurance) - Posted 2 years ago

“I am so happy with co up insurance very Fast and easy to get doing by on line thanks”

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(Car Insurance) - Posted 2 years ago

“I woke up this morning to a cancelled policy (My fault) in absolute panic I called them bang on 8am and spoke with a Gentleman called DAVID in the payments department. I explained my situation to him and he carefully listened. We resolved my issue within 30 minutes no fuss at all which meant I got to the school run just on time, we put a new policy in place and all the while I kept thinking this is going to now cost me a fortune - It did not. I was going to leave Co-op 2 months ago when renewal was due but I stayed because customer service has always been fantastic. David, today you have no idea that what you did meant so much. Most people in that position would have taken advantage of my c*ck up. Thank you from the bottom of my heart and I can assure you I am NEVER leaving co-op because of the kindness and non judgemental approach you took today!!! The entire team have always been great! So thank you all.”

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Posted 2 years ago

“I explained the accident (and later sent video footage) and l was told the accident appeared to be the other driver's fault”

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(Car Insurance) - Posted 2 years ago

“Upon being disgusted by my renewal quotation for the coming year, I thought I would let Go Compare do the tedious task to find me the Best Value Insurer for my Honda. Three minutes later POW ! Co Op insurance won me hands down with their No Nonsense Quotation WITH Breakdown cover included ! I was just like the Opera singer, OH YEAH GO COMPARE ! Best deal by far, well done both companies, who knows they may beat all at renewal time, I hope so.”

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(Car Insurance) - Posted 2 years ago

“I wanted to know where I had my car insured I made 3-4 calls and still I can’t find my insurance”

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(Car Insurance) - Posted 2 years ago

“Easy and fast to set up...no hassle or hidden charges.”

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(Car Insurance) - Posted 2 years ago

“So far. So good”

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(Car Insurance) - Posted 2 years ago

“Easy to use and understand.”

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(Car Insurance) - Posted 2 years ago

“Excellent service from them. Had a no fault accident last month and they were excellent with support and sorting out solicitors getting fixed and all! Well done Co op!”

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(Car Insurance) - Posted 2 years ago

“We have been with the co-op insurance… We have been with the co-op insurance for many years, we have currently a car insurance, and a camper van which we purchased last year. The insurance ran out on the 16th Aug, but we had not received a renewal notice. I called today to renew, and was told as the policy had lapsed I had to start the process as if it was a new policy, I queried why when they had all our details . Also I stated that we had never received the documents so not really our fault. After going through all the normal questions which took over half an hour , only to be told that they would no longer insure us. I asked to be put through to a manager as the chap could not give me an explanation as to why they would no longer honor the quote. I would imagine I was on the phone for well over half an hour, when he eventually came back to me, he still couldn't give me a reason as to why they are now refusing to offer us insurance, and that a manager would could me back within 24 - 48 hours, which is not acceptable as this would leave my van un insured. I doubt very much the renewal notice was ever sent out as they do not want our business, shame on the co-op their good name has gone down the pan, I will not use them again, and when my car insurance is due for renewal I will go elsewhere.”

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Posted 2 years ago

“Until 2020 they were good. They've changed underwriters now and are awful. Renewal letter 1 was +60% increase. Renewal letter 2 was 18% lower than letter 1 (guess they're haemorrhaging customers). Called to "see what they can do" and it was +158% of the previous year (no change in policy except INCREASING excess). These guys can't do customer service, but worryingly it seems they can't even do basic math either”

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Posted 2 years ago

“I haven't any accident until now Can say that price is very low and easy to pay”

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(Car Insurance) - Posted 2 years ago

“all ok.”

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(Car Insurance) - Posted 2 years ago

“I'm more than happy with the service you provided”

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(Car Insurance) - Posted 2 years ago

The Co-operative Insurance is rated 3.6 based on 697 reviews