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The Co-operative Insurance Reviews

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abysmal customer service, ridiculously high prices, awful company.”

Posted 11 months ago

“"Very good insurers help u out if needed "”

(Car Insurance) - Posted 11 months ago

“"Hi there I like this company and recommended for my friends"”

(Car Insurance) - Posted 1 year ago

“My house buildings & contents renewal came through today. The premium is increasing from £250 to £337 pa, that’s 35%! How can they possibly justify this? No claims, no change in circumstances. This is nothing but persecution of loyal customers. Needless to say I’ll be shopping around on Monday. I bet if I was a new customer….. maybe a case for involving the Ombudsman.”

Posted 1 year ago

“"Great customer sevice highly recommended "”

(Car Insurance) - Posted 1 year ago

“"Its ok but double the following year."”

(Car Insurance) - Posted 1 year ago

“"Excellent "”

(Car Insurance) - Posted 1 year ago

“Never again! This company made the contract itself, without my permission. It is not possible to cancel the contract. No option on the website to cancel the contract. Chat is useless. There is no option to communicate via email. I don't have time for hour-long teleconferences over the phone. I do not recommend it!”

Posted 1 year ago

“"I had nothing but trouble with coop insurance could never get hold of them in any way phone or email.i would not recommend them again "”

(Car Insurance) - Posted 1 year ago

“I did not renew my car insurance policy due to very very poor customer service. Never call you back.”

Posted 1 year ago

“"Very easy to work with i wood recommend "”

(Car Insurance) - Posted 1 year ago

“"So far so good, i got 2 months left with them and I'm hoping they give me a good quote as I would like to stay with Co op insurance. I've had no issues with them at all so I would recommend them family and friends. "”

(Car Insurance) - Posted 1 year ago

“"We insured with the co-op and when the car was damaged by a third party paid a deposit of \u00a3350 when we reported the accident even though our insurance was fully comprehensive. The other party accepted full liability in the middle of August. We have not had our 'deposit' returned as of today, 19th October. The repair was unsatisfactory which we reported in full over the phone and despite promising that this would be fixed we have heard nothing further. The car was in the repair shop for more than two weeks and although a replacement car was included in our cover, none was provided. We will NEVER insure with Co-op insurance again. Although we have requested the refund of our deposit over the phone and in writing we have still not been repaid and have heard nothing from our insurers.\r\n\r\nNB. I have had to review 'food' to submit this review even though it is not applicable!"”

(Car Insurance) - Posted 1 year ago

“One of the worse insurance company, they cancelled the insurance with no reason and they didn't informed me , they have to send me letter, email or text but nothing, they don't care what they are doing”

Posted 1 year ago

“"My DD failed on 4th September I called next day spoke to a lady who said she would get them to call me back. That didn\u2019t happen. I then got a email to say payment would be taken on 20\/09\/2022 I had enough funds in my account but the payment wasn\u2019t taken. No call back since no email all I wanted to do was pay my insurance talk to someone clear it up. Nothing! Extremely disappointing.\r\nMr Stephen Byrne "”

(Car Insurance) - Posted 1 year ago

“"Lovely"”

(Car Insurance) - Posted 1 year ago

“"Very helpful information when taking out my insurance for my car and very competitive prices "”

(Car Insurance) - Posted 1 year ago

“"very happy"”

(Car Insurance) - Posted 1 year ago

“"Everything good but I don't have any documents by post "”

(Car Insurance) - Posted 1 year ago

“"CO OP was great to deal with, easy, helpful and honest.\r\nThey were really helpful over my NO FAULT claim and made sure I was still mobile. This was important to me being disabled.\r\n\r\nThey were the cheapest on the market when I needed a cheaper\/ new insurer"”

(Car Insurance) - Posted 1 year ago

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The Co-operative Insurance is rated 3.6 based on 697 reviews