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Swiftcover.com Reviews

3.1 Rating 185 Reviews

54 %

of reviewers recommend Swiftcover.com

Company Reviews

3.1

Based on 185 reviews


Customer Service
Communication Channels	Telephone
Avg Email Response Time	9 minutes

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Told them I had an accident last year when signing up and I got a quote. I then get an email saying I haven't input this info when signing up so they've increased my quote upon re entering the accident date. Essentially they've quoted me cheap and then increased the price saying I didn't let them know about this accident when I did. Absolute sham.”

Posted 11 months ago

“Rated 1 out of 5 stars ALERT 🚨‼️Swiftcover is No longer… ALERT 🚨‼️Swiftcover is No longer Genuine! Had an accident 2 months ago, NO CURTESY CAR 🚘, NO REPAIR for 6 Weeks. Registered complain 8 Times No Response. I worked in insurance company for 7 years. REVIEWS are Fake. No communication at all. I would advise you to please don’t opt SWIFTCOVER regulated by Cheat AXA INSURACE AND VISION NETWORK. Date of experience: 15 February 2023”

Posted 1 year ago

“It is the first time in my life when I'm staying with the same insurance company and I'm getting charged even more for no extra benefit. Tried to contact customer service for this matter, long waiting time for nothing, just to be told that there is nothing they can do anymore once they get your money. My no claims discount bonus went up however the insurance price went up as well. They didn't even try to get me the same price as the previous year, not to even mention a cheaper one. Again, first time ever when that happens and the only company that does it! Would not recommend!”

Posted 1 year ago

“Just received my car insurance renewal for 390 pounds of days last year you paid 362, I phoned them and said I only paid 182 last year not 362 so why such a big increase. Guy on phone said that I had changed car twice in year I said I did it online and this doesn't incite any costs except small increase for better car, he said because I had made changes online it affect renewal price which is why it's gone up 210 pounds. This is rubbish just making excuses cause he couldn't be bothered to check correctly, ended up renewing with AS for 255 pound for sale cover.”

Posted 1 year ago

“Swiftcover need to do a better job of managing their customers time. asking for company letterheads is pointless when this can be so easily manipulated.”

Posted 1 year ago

“Cheapest car insurance on the day. Purchase and ease of use was great got back to me via email once I provided the no claims bonus information that they requested.”

Posted 1 year ago

“Easy to transfer insurance and easy to up load documents.”

Posted 1 year ago

“Easy to use website and instant documents provided by email. Found through confused.com”

Posted 1 year ago

“I had quite a nice experience with their team, professional, helpful and responsive, I haven’t made any claim yet, but I believe these guys aren’t gonna be mucking about should I need it.”

Posted 1 year ago

“Was very pleased with your Web site”

Posted 1 year ago

“Made a claim on my car insurance ( non fault) swift did nothing to try and find the 3rd party even though full cctv was available - I did all the leg work and a month later they are still no further forward , they don’t answer emails - live chat is never available appalling customer service”

Posted 1 year ago

“not bad company not great deal in the renewal”

Posted 2 years ago

“Minor no fault accident in my car , i am still waiting for it to be settled 5 months later , impossible to get any information even after sending numerous e mails and make phone calls when then kept waiting”

Posted 2 years ago

“online, easy.”

Posted 2 years ago

“Very good company and affordable”

Posted 2 years ago

“Not great, broken tailgate glass - refused payment even though it states I'm covered for windscreen/glass - still on hold after speaking to 5 different people now !! poor service”

Posted 2 years ago

“Nightmare to get hold of!”

Posted 2 years ago

“Fantastic service today, woke up to boiler not working, I rang as we are covered by home assistance. I spoke to Chloe who was very helpful and reassuring. Within 3 hrs my knight with a toolbag Ross Dovey from Nationwide Heating, came to fix the boiler!!! He put in a new circuit board and we are back up and running! Thank you so much x”

Posted 3 years ago

“Very good price inaurance with optional extras at no cost”

Posted 3 years ago

“Very disappointed with home care cover .I have been left with no heating and hot water for days,.......because when they sent out an engineer I couldn't remember when last the boiler was serviced.......very annoyed I have been with them for years and have only claimed once before, just when I desperately need them ,I have been let down in the middle of a pandemic /winter season......Very disappointed why do we have insurance cover? Where do I get money to fix the boiler at such a time? But my insurance company has decided to leave me out in the cold with no heating and hot water.”

Posted 3 years ago

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Swiftcover.com is rated 3.1 based on 185 reviews