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Staveley Head Reviews

2.8 Rating 52 Reviews

44 %

of reviewers recommend Staveley Head

Company Reviews

2.8

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had motor insurance for over 30 years and I have to say this company is the worse insurance company broker I have ever used. £256 annual premium had to cancel after two months , £29 refund/ credit which they even charge £5 for a Bacs transfer which will take them up to 6 weeks to pay back, laughable. The service on the phone waiting time is shocking their manners and attitudes/ email replies are shocking with around 5days response to reply. Terrible company and service. The cancellation policies should be illegal!! Day light robbery.”

Posted 5 months ago

“I have never written a review good or bad about a Company before until now. Please don't use this company for your insurance, as mentioned by so many other furious customers, everything looks good and you pay their quote. Now they have your money, they spring on you the most demanding amount of info from you, some which you really have to question why they need it. I was honestly expecting a request for a blood and urine sample so you can really prove who you say you are. After finally, over a period of a couple of weeks (I reinsured 3 wks prior to my old insurance expiring) they still won't accept my proof of NCD which i received in my renewal pack from my old insurer, due to the issue date being prior to the insurance expiry date. Now I have been asked to pay more through no fault of my own and my NCD reset back to zero! Nor have they told me that my vehicle is actually not yet insured, which must be illegal of them. I only found this out by checking on MID. So I currently have no insurance on my campervan until I pay the extra for the NCD proof they won't accept. If I had read their reviews first I would have never brought through this company. AVOID.”

Posted 6 months ago

“They have a terrible attitude towards customers once you have paid your money.you need to e mail ridiculous amount of documents to them multiple times because they keep rejecting your documents to the point where you are at a loss for what to do. Its all very stressful and I am no snowflake! I'm stuck with them for now but have already decided to go with another company next year ,even if it costs me more.”

Posted 6 months ago

“Absolutely awful customer service. A low insurance quote was provided but, having paid, I was told to provide photos of my driving licence, current other vehicle insurance certificate, previous insurance schedule and to obtain a certificate of my no claims discount from my previous company. Each time I was given a certain number of days to obtain these documents and threatened that my insurance would be cancelled leaving my vehicle without cover. When I finally provided all details, the company just went quiet. It really left me with the impression Staveley Head was not acting in my interest. I dread to think how they'd behave in the event of my lodging a claim. Avoid this company at all costs. There are far better brokers out there.”

Posted 6 months ago

“Avoid at all costs! They are absolutely abysmal, demand information over and over, threaten to take more money without permission(illegal), ask for even more information and seem to have no internal communications. There is a total lack of empathy, non existent customer service, difficult systems and generally obstructive. These people are morally bereft, buy at your peril.”

Posted 6 months ago

“Customer service is an oxymoron. Takes so long to load information on the the portal which then they say it has not been loaded thats when the portal is working. Then send me an email saying Emma's licence is not approved. Problem is there is no one with that name on the policy. Uploaded proof of no cliams, asked to do it again. If I had this trouble setting up a policy I would be very worried about making a claim. So I requested a refund, was told 3-5 days by customer services, only for an email to be sent the next day stating 6 weeks for refund!”

Posted 7 months ago

“Shocking Shocking Shocking. There doesn’t seem to be any communication between the people who work in the same office. Will be glad to leave them”

Posted 8 months ago

“Terrible take funds when they have no business doing so store card details without your permission and use them when ever it suits for rules they make up as they go along utter rubbish and its always the same scam check out all the other 1 stars they are correct!! This is the same scam over an over. Unfortunately you cannot see the reviews till after you have made the first payment so either way they get funds and card details out of you so you have to cancel your cards ect BE WARNED!!”

Posted 10 months ago

“Absolute disgrace of a company. We got a very competitive quote so purchased the insurance. A few days later received an e mails asking for a ridiculous amount of information and photos etc that was difficult to upload. They ask if you have no claims on camper van insurance which we did not however we filled in the box to say we had 9 years no claims on our last normal car which was accepted and a quote given. They then asked for proof of no claims and refused to accept it as this policy was no longer active (obviously not as we cancelled it the same day as we took out insurance for our new vehicle which was the camper van). They then almost doubled the premium plus a £40 admin charge. We then told them to we were going to look for alternatives as their policy did not suit us. We found an excellent deal with “just campers” so rang back to cancel the policy within our 14 day cooling off period which they said would cost us £76. I will be taking this matter matter further. They mislead customers then charge for it. Daylight robbery in my opinion. Terrible company and should be investigated. Oh and they said our refund could take up to 6 weeks for the cancelled policy.”

Posted 1 year ago

“they gave ma a quote of £198 I paid then said I had to show proof of no claims bonus on motorhome insurance, I explained I had full no claims on my car but as it was my first motorhome I never had motorhome insurance. they then said the price would be £570 I said no please cancel it they then said admin charges and cancellation charges left me with a £38 refund which they never paid.”

Posted 1 year ago

“Absolutely dispicable company that keep your credit card details on record even if you pay the policy in full over the phone so they can charge you for any infractions like late paperwork even though there may be a postal strike on they will charge your credit card without informing you. STAY AWAY.”

Posted 1 year ago

“Got be the worse insurance company in the UK. Bad admin , poor customer service and terrible communication. Avoid at all cost .”

Posted 1 year ago

“Most terrible Company to deal with. After receiving our motorhome quote which seemed very competitive, they then charged us £48 admin fee to amend the policy for claim I had forgotten to mention (a no fault claim), then another £148 as my motor car NCD does not count towards NCD for the motorhome. I will be taking this further and lodging a formal complaint. They bombard you with emails and documents to complete too. A total shambles to deal with!”

Posted 1 year ago

“Horrendous experience with Stavely Head (one sure insurance) personally I think it's a scam, you take out insurance and only then fo they tell you about obscure documents they need that no other company requires. Had 3 days of insurance that ended up costing me £155. I will be taking them to the small claims court to get it back!”

Posted 1 year ago

“Terrible company avoid Avoid avoid After taking out insurance and showing my no claims all seemed fine. Then after 6 days I was given a large list of requested documents required within 5 days or my policy would be cancelled. I would not have been able to obtain the documents in that time so cancelled the policy. After 6 days of cover I was charged £54 nearly 33 % What a terrible company, I will never use them again and would advise others to do the same. Robbers.”

Posted 1 year ago

“The most awkward and complicated insurance company on the market. In 30 years of driving this is the worst insurance company I've dealt with. The quote may seem competitive at first but look out for the devious small print. The cost will double before you know what's happened. Appalling customer service.”

Posted 1 year ago

“AVOID, AVOID, AVOID, YOU HAVE BEEN WARNED”

Posted 1 year ago

“Do not have any dealings with this company whatsoever, absolute rip off merchants, i had paid them upfront last September to renew my motorhome policy,but recently sold the vehicle and so rang to cancel the remaining insurance, only to be told that not only was there no refund for the remaining month's, but i would have to pay a £85 cancellation fee!!! Avoid them like the plague is my advice..,..I am now in contact with West Yorkshire trading standards regarding this outrageous situation.”

Posted 2 years ago

“Talking to Rachel lumley solved my insurance problem been with this firm for 5yrs and hopefully more to come thanks again Rachel lumley”

Posted 2 years ago

“This Company will try anything to get you to cancel your policy. They make more money doing this and are making a business out of it. They will repeatedly ask for documents even though you have sent them. What this company are doing is tantamount to scamming. Avoid avoid and warn others. I am dealing with the Ombudsman about Staveley head owned by one sure.”

Posted 2 years ago

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Staveley Head is rated 2.8 based on 52 reviews