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Sainsburys Bank Reviews

1.8 Rating 359 Reviews

19 %

of reviewers recommend Sainsburys Bank

Company Reviews

1.8

Based on 359 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“They gave my husband a credit card. He used it to make a few small purchases, we went to use the card for some shopping online, it was declined. I called the supermarket to fond out why it had been declined, and was told it was the banks fault. Sainsburys called to say it was the supermarkets fault and it would be rectified in a few days. My husband called again, to be told they are quite busy and to give it another couple of days. He called again after a couple of days, only to be told it had been passed on to the fraud department, wait another 10 days and he will have the results in writing, plus do not call again. Now he has tried to get into his account online only to find the account has been closed!!! I know they have the right to refuse credit, but why give someone the card with a credit limit and when the person tries to use it, they cancel it?”

Posted 2 weeks ago

“Rude,rude,rude ! Tried paying my credit card online. What a joke, the details quoted on the statement were not recognised by my bank i.e. the sort code and account. I called them, some rude rep said well thats your bank's problem. I then asked how can the details you have quoted on the statement not be recognised. Tutted and sighed "I'll put you through to automated payment then ". I AM a customer who do you think you are talking to???”

Posted 2 weeks ago

“Worst service ever. Payment gone out on C Card not recognised. Telephone lines dreadful, every other word cutting out so after seven calls and one hour+ on phone, can’t clear security as can’t hear each other properly - so now they’ve locked me and themselves out of my account. Will have to wait for a security code to come in the post! Given post these days that’s about 10 days. Asked repeatedly to escalate it to a complaint and the ‘agent’ just blocked the request every time. There’s not a separate number or email for complaints or to report suspected fraud - just the general number with really obstructive call handlers. As soon as this is sorted there’s a pair of scissors going to the card. Steer well clear.”

Posted 1 month ago

“I regret applying for the loan and was approved. So the repayment, they directly debited in your bank account is not really an accurate amount you still owes when you check your actual balance only, the total amount to pay has an additional interest to your statement. This is misleading and like a scam, it’s not clear from their website that a loan is 9.9% with interest, so if you applied for loan a loan amount of £25k payable in 5 years, you will end up paying a total of more than £40k,so be careful in applying as this will ruin your life.”

Posted 1 month ago

“Terrible service, staff have no idea what they are doing. Called after a couple of transactions on my statement that I didn’t notice, I was given a telephone number that related to the transactions and was told to call them myself (foreign number). I told the person I was talking to that I wasn’t willing to call the number and surely it was their job to investigate, after two very long phone calls, they’ve blocked my card and sending me another one. Extremely unhelpful and non existent customer service.”

Posted 1 month ago

“Had card stolen. Werent interested, poor service,when i complained they offered £25 in way of apology. Refused as wanted problem solved and not be offered money and continue to be messed about. Avoid!!”

Posted 2 months ago

“Avoid using credit card abroad I have had a Sainsburys credit card for a number of years and been quite happy. However a recent experience caused me considerable financial problems, and Sainsburys are not interested. On hoilday in South East Asia my card was suddenly blocked. My hotel had a slow internet connection which caused a timeout with the card terminal. This apparently was registered as an incorrect PIN, and after 3 attempts the card was blocked. Apparently, although not mentioned on their website, you are allowed '3 incorrect PIN attempts, or timeouts, IN THE LIFE OF THE CARD'. I telephoned Sainsburys and was told that the PIN could only be unblocked from an ATM in the UK, which was a great help when I had 3 weeks remaining on my holiday in Asia.”

Posted 2 months ago

“This is the worst experience I have ever had with a Bank. Appalling customer service with staff who don't have a clue.”

Posted 2 months ago

“Good value on my insurance & helpful on the phone with a query”

Posted 2 months ago

“The worst bank support I've ever encountered. They have not been able to solve the problem with the card not working for more than a month. The arrogant operator did not communicate well with me and made it clear that he did not care about my problem. He said that they would call me back, but we don’t know when they will do it. I'm waiting for a call back. This is my third call to support regarding this issue.”

Posted 3 months ago

“Shockingly bad customer service. They have had a problem with their Apple Pay registration system for additional card holders for well over a year and refuse to fix it as it “only affects a few customers”.”

Posted 3 months ago

“Competitive pricing, and great communication”

Posted 4 months ago

“Friendly and helpful unlike other banks mentioning no names or the horse”

Posted 4 months ago

“Very helpful and friendly”

Posted 4 months ago

“Truly appalling service. I would give them zero stars were that possible. On every occasion I have spoken to them about closing my account due to their suspending my account without telling me , they have told me they will put a statement in the post and have not done so. I cannot therefore make a payment , as I do not know the sum due. They have now sent a text saying they will charge interest. It is virtually impossible to speak to anyone without holding for at least 20 minutes and no one will give you either a name or extension number , so every call needs to re tell the entire story .”

Posted 4 months ago

“You are happy to take my money and put your name to selling home insurance but when there is an issue with the underwriter, you do not want to know. This is very poor”

Posted 4 months ago

“my husband applied for and got a credit card with sainsbury all fairy straight forward- until his card had fraudulent purchases made - then he spoke to fraud department received a new card - all seemed well until he could not access online login- seems the fraud ppl created a password which they omitted to tell him - customer services wouldn’t accept that fraud dept didn’t give him password and wanted him to send his passport or driving licence to them by post - we were going on holiday within 4 days so the option of sending his passport or driving licence to them by post was a no no, which won’t happen anyway, it’s not very secure and sounds like a good way to get your identity stolen, he would be unlikely to see either again. he has tried several times since we started our holiday to try and sort this out, without success. today he rang again to pay some money but they refused to take it without the password, he is going in circle trying to sort this and the call centre representatives are not being at all helpful - also bearing in mind we are away with a 5 hour time difference. he is calling them at 5 in the morning here, now they have blocked the card - great seeing as he only wanted it for the holiday which has been marred with the dreadful experience of trying to deal with the so called customer services. have to say won’t ever use them again - absolutely rubbish - issue is still unresolved”

Posted 4 months ago

“I have a sainsburys credit card which makes paying off transactions a pointless wast of time On 23/11/23, I checked my account which gave me the option of paying off my £425 bill. I tried 2 different debit cards, one attempted bank transfer and one attempt using my android phone. No joy!! This has happened before. If I find some way to pay this successfully, I will immediately close my account. I have put up with this useless bank for too long.”

Posted 4 months ago

“If I could giove zero stars would. Avoid will rip you off. Will not increase interest on your savings accounts unless you keep phoning them to ask them to oncrease it when rates go up. Will alwaays decrease it automatically when rates fall. Absolutly disgusting company. Boycoted all Sainsburys and closed all accounts. BE WARNED AVOID THEM NO INTEGRITY”

Posted 5 months ago

“Do not bank with this company. The worst service I have ever had. They froze my card as they suspected fraud. This was done at a weekend. There is no fraud team staff working at a weekend to talk to. After 8 calls totalling over 3 hours in duration nobody can tell me how to reactivate my account so I can pay the card balance !”

Posted 5 months ago

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Sainsburys Bank is rated 1.8 based on 359 reviews