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RAC Insurance Reviews

2.2 Rating 1,192 Reviews

29 %

of reviewers recommend RAC Insurance

Company Reviews

2.2

Based on 1,192 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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RAC Insurance 1 star review on 1st December 2023

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 23rd December 2022

RAC Insurance 1 star review on 27th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All i wanted was my windscreen fixing so i could go to have my chemo therapy and this company were absolute garbage take money for windscreen cover when you claim they say its nothing to do with them sort it with auto windscreens who just treat you like something they stood in second time i went to rac for help they said the best way they could help was to cancel my policy did i want to do it then passed me to the underwriters AGEAS and said try them for help who were even worse put one star because you have too but not worth it really these companies dont care if you live or die as long as they make a profit”

Posted 1 year ago

“Have just taken out insurance with RAC paybythemile, as I recently retired and knew I would only be driving approximately 2000 per year. A few glitches technically (my error and lack of knowledge definitely..) But so far so good. Brilliant customer service via texting. What a great idea this is. I don't feel like I'm being ripped off anymore.”

Posted 1 year ago

“Whatever you do, please read the terms and conditions when taking out insurance with the RAC as there are many unreasonable charges they can make. The reviews.io reviews below are enough to warn, unfortunately I didn't read them and I didn't read the small print and was charged £25 to update a change of address using their online service centre. No other insurance company we use charged a penny. Quite right when you use an online services to automatically update insurance databases with no other human interaction.”

Posted 1 year ago

“Why did I even use RAC insurance. My son was on the policy as provisional licence holder. He passed his test. And now he would never drive this car again. So I though leaving him on would not be a big deal. Well, RAC said that I had to remove him or update his details, or my insurance would be void. And they charged me totalt 250 for removing him from the Policy. Never having RAC insurance again. Would not recommend them.”

Posted 2 years ago

“I have just received a renewal, with no changes on my side. An increase of 43%. ===== Your renewal price: £565.68 Last year's total: £394.66 We hope you're happy with your renewal price ====== I called them to see if it was a mistake, and no, no mistake. I think they are hoping that I didn't see the email and it auto-renewed. There is no loyalty with RAC, they are sharks. If you insure with them, make sure you do not have auto-renew turned on!”

Posted 2 years ago

“Wouldn't touch them , had 10 months left on insurance which cost 130 had to cancel due to car engine failure, they took £50 cancellation fee which was held for 30 days if went back to them. New quote was dearer on comparison sites but tried for ages to get through on phone to see if could at least match but no answer. So went elsewhere loosing the £50 im now one customer who won't return”

Posted 2 years ago

“Its a nightmare to deal with, sneaky charges, trying to buy new car and all hell break loose. Price for renewal increasing 100% so no point of being loyal.”

Posted 2 years ago

“Just phoned RAC insurance to change anticipated mileage increase on car. Advised more than £50 to change including admin fee. Asked if this could be clarified as ridiculous amount and at that point the person I spoke to put the phone down ! No means of emailing them, have to go through the whole process again ! Looking at these poor reviews will probably change insurer completely and take the hit on the admin charge !”

Posted 2 years ago

“Following a minor motorcar accident in February, I had an issue with RAC Insurance, and therefore wrote to the CEO, Dave Hobday, for his comment on poor service. I marked the envelope Private and Confidential - this was three weeks ago. I used the Royal Mail Signed For service, and therefore know that my letter was delivered, on 17 March. Now, nearly three weeks later, I have HEARD NOTHING - not even an acknowledgement. How rude is that! What a way to run a business. I have now written a personal letter to the Chairman of RAC Limited, Rob Templeman, and copied in the Director General of the Association of British Insurers.”

Posted 2 years ago

“How can they assume that I have accepted a renewal quote!!! And then try to take money from my bank!!! Rubbish and underhand. Saved £200 with 1st direct. Forget! They also kept me waiting 5 hours when I broke down recently gave up and got a taxi home to return next day to car - cost me £30 !! No compansation!!!”

Posted 2 years ago

“Good price and excellent customer service”

Posted 2 years ago

“RAC customer relations you cant speak to them on the phone, they do not call back when you leave a message, when they do finslly call you back they deny any responsibility as a mear broker (administrator) to call the underwriter or claims depts for any update. Will continue to charge you for s vehicle that was written off for over 6 months even if your claim is NON Fault, they may not know the real definition. They dont listen to or treat Loyal customers fairly. I was blamed for not asking for comprehensive Plus in 2019, without them providing proof to this on a complaint, so in 2020, 2021 Did not have to offer. DiRE Customer service, and insurance, got passed pillar to post 170 calls, emails passed around to call everyone myself. Hours of calls, stress. Avoid use Admiral instead as they dont change policy details to get more our of you and provide less. Like Comprehensive Plus.. Avoid, avoid, avoid. 1 star is too much”

Posted 2 years ago

“Was with RAC but changed vehicle to a lesser group car, advised RAC of car change but the premium went up significantly. Got straight onto comparison site and got a much cheaper quote so took that up and cancelled immediately with RAC (within minutes). Now being pursued for all sorts of cancellation charges and admin fees even though the policy never really activated. AVOID AVOID AVOID”

Posted 2 years ago

“Cheap on the way in and then WAY more expensive than 90% of the field when we changed the car. Con artists. : o /”

Posted 2 years ago

“I had an accident ,and was insured ,with RAC ,they are absolutely useless ,they pass you over ,to Minster Law ,who are also hopeless ,you get nowhere ,dealing with either ,do not insure your car with RAC insurance ,you get no service whatsoever.”

Posted 2 years ago

“RAC CAR INSURANCE are absolutely SHOCKING. No people skills, inconsiderate and rude. I have made over 15 phone calls and got no where. Ive have been dealing with an incident which has been going on for over 3/4 months now and no help or call back as promised several times. Absolute joke. Just put phone down and tell me it’s not their problem. I pay your company don’t I?!? I ring because I need help as no one was getting back to me and no correct information was passed on to companies along side. SHAMBLES. AVOID. NEVER AGAIN. Instead of paying my £650 excess and having a curtsey car to get it sorted, I’m now having to go with out a car for a couple of days and pay and sort it all myself. A formal complaint is being written and exposing the truth of this cunning insurance company. I will not be renewing or using again. I will say the RAC BREAKDOWN SERVICE has been a fantastic experience I can not fault. They are the ones who prob keep the company going. 10/10.”

Posted 2 years ago

“I have just spoken to a lady named Trish from the rac insurance she works for the Sunderland call centre she was absolutely fantastic she was so helpful and very easy and friendly to get on with she is a credit to the rac insurance company can't praise this lady so much”

Posted 2 years ago

“20 minutes on the phone and still unable to cance let policy... it is designed to be as difficult as possible. very questionable business practice.”

Posted 2 years ago

“I telephoned and cancelled my policy with the RAC on 15/02/2022 as it fell due for renewal on 18/02/2022 as I no longer own the vehicle I then received on the 19/02/2022 a letter threatening to report me to debt collection agency as I still owed £35.62 this was a final installment due on 17/02/2022 (the day before my policy ended) so was I suppose to cancel on the day the policy fell due to renew and £ 20 admin fee for none payment, I rang to explain I had cancelled the policy 3 days before its due date and cancelled the D/D as I did not want it renewing and did not want the RAC able to take funds from MY BANK ACCOUNT, to be told they basically were not bothered would not budge and I had to pay, if not they would get a collections agency on to me BE VERY WARE OF THESE PEOPLE INSURE WITH SOMEONE ELSE.”

Posted 2 years ago

“Be very careful with RAC Insurance terrible service my renewal was due 18/02/2022 so I cancelled on 15.02.2022 and cancelled the direct debit I then got an arrears summons as the last payment was due of £ 15.62 on 17/02/2022 the day before the policy expired ( so was I supposed to cancel the policy on the day it was due to renew )plus £ 20.00 unpaid notice I rang to explain I had cancelled the Insurance on the 15/02/2022 and the direct debit (as anybody would) as the Insurance was not required and did not want the RAC being able to take funds from my account but go no assistance and still had to pay the £20.00 arrears notice.”

Posted 2 years ago

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RAC Insurance is rated 2.2 based on 1,192 reviews