Quotemehappy.com Reviews

Name: Quotemehappy.com
Rating: 2.05

2.1 Rating 939 Reviews

26 %

of reviewers recommend Quotemehappy.com

Company Reviews

Questions

Metrics

2.1

Based on 939 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Quotemehappy.com 1 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrendous company 4 complaints and not even a courtesy message to acknowledge this”

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Posted 7 months ago

“Absolutely appalling company. Asked them to send a black box several times before I received it. My windscreen needed a replacement and the company they use had a 2 week waiting list to get it repaired. In the meantime, I had no car to drive. Shouldn't take as long as that, but they have you over a barrel as they will only pay up to £50 if you don't use their preferred repairer. Would have given them 0 stars if I could.”

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Posted 7 months ago

“Company put tracker under my car try follow me.”

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Posted 8 months ago

“Horrible company, quick at taking your money. They will find any excuse to avoid the claim. Made home emergency claim due to leaky roof,while it was raining, I was told claim is not covered under hme emergency . If this is not home emergency then I don't know what they call home emergency.”

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Posted 8 months ago

“I cancelled my policy as they constantly getting the information wrong, but they still renewed my policy without my consent, I am still trying to receive my refund but I have to constantly battle with them as they never read my emails and just get a bot to reply which end up being met with more frustration - do not use shocking”

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Posted 8 months ago

“DO NOT USE”

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Posted 8 months ago

“Worst possible customers service when having to make a claim by Quote me happy car insurance. Firstly, they refer you to Aviva, Secondly, who refer you to Vision, who have staff with no customers service skills Thirdly, your car is booked into have repairs by AD Williams. Finally it will be the beginning of your worst nightmare.”

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Posted 8 months ago

“Shocking customer service. You can nly contact through email and they give generic replies. I have learnt my lesson and will not go for the cheapest insurance again. This has to be the worst insurance company in the UK.”

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Posted 9 months ago

“I was treated appallingly by QMH. There was NEVER anybody on chat. You cannot speak to anyone. Carpenters solicitors were just as bad making appointments which I didn't want or need. The 3rd party were at fault but I had to pay £250 which to date I haven't received back. I sent numerous emails but was forever waiting for a response. I decided not to renew obviously and felt completely let down.”

Helpful Report

Posted 9 months ago

“October 2017 my car was involved in an accident, I was with Quotemehappy. The offending driver’s insurance accepted their client was at fault, the police gave him 6 points on his driving licence and a fine. However, the insurance claim which Carpenters conducted has only just been completed, July 2023, over five and a half years later. Over this time I have been asked repeatedly to submit information that has already been submitted, agents have come and gone and when challenged current agents have suggested the fault lies with previous employees of Carpenters. I have had requests for updates ignored and have been told that I have had documents emailed to me, statements which were blatantly untrue. I feel that this claim was dealt with unprofessionally with an attitude of disinterest at best. I have made my concerns known to the most recent case handler and have been told I would be contacted after making general complaints – this never happened. I feel the time this has taken was unacceptable, and the attitude of all at carpenters was poor. Quotemehappy take note; you are as strong as your weakest link, your weakest link is Carpenters and it’s a very weak link.”

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Posted 9 months ago

“Have been locked out of my account as couldn't remember password. Have requested to reset my password but haven't received anything for 2 days. The phone number they provide is useless just for legal questions.”

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Posted 9 months ago

“I am trying to contact them regarding retiring on a current policy and being told I cannot have policy with them. Dare not even drive car. If I had known you cannot speak to real persom would never have taken it out”

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Posted 10 months ago

“Bad customer service. Felt as if no one was actually acknowledging the main problem. Was not able to log into the app so my insurance been cancelled even though I tried to contact the team many time explaining that I am unable to log in. The device was activated in the car I still got cancellation note. Terrible experience soo much stress. Huge loss of money.”

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Posted 10 months ago

“Quoted me miserable, automatically renewed my home insurance after increasing it substantially without justification. I tried go cancel using my account but it kept locking me out with a password issue, tried to reset my details but still not able to access and cancel. Eventually I managed to get their email details and sent cancellation request. They set me several letters saying that I hadn't payed for a year's worth of premiums, but I later received an email from them to say that I had cancelled and there was nothing left to pay. Difficult company to deal with.”

Helpful Report

Posted 10 months ago

“Aviod at all costs. Do not touch with a barge pole. Impossible to cancel a policy when not needed doesn't matter how many emails live chat or phone calls. Keep locking account so you cannot cancel time and time again. If you do cancel tontvtel them just do it. Still take money for cancelled policy and do not remove you from continuous renewal. So be careful and check your bank account at renewal time. Would never recommend them would definitely never use them again. Need the ombudsman to sort them out.”

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Posted 10 months ago

“The black box system only worked for the two days from being installed and even then trips were being missed and wasn’t being recorded. I contacted the company via email and they said to allow 24 hours for trips to be recorded. 48 hours went by and the trips still didn’t appear-the device kept unpairing from my phone and was clearly faulty as no lights showed on the device. I ended up cancelling my policy before the company did and going elsewhere for £40 more with no black box. I’ve seen so many reviews all saying the same thing about this company-I’d definitely steer clear of them.”

Helpful Report

Posted 11 months ago

“The telematic system didn't work. Could only contact them via email. This took 24hrs for each contact. Had to cancel the policy as the system didn't record my journeys, and I was at risk of them cancelling it. I ended up having to buy a new policy somewhere else. Do not use!”

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Posted 11 months ago

“DO NOT USE THIS COMPANY!!! They sent me a FAULTY BLACK BOX which I’ve contacted them numerous times about and still I have been emailed 4 times being threatened that they will cancel my policy. I don’t drive fast or dangerous I have no reason to lie about fitting the black box and have evidence I’ve tried contacting them countless times, can never actually speak to a human and when you do they don’t help at all. They cancelled my policy this morning costing me money because I can’t get to work without insurance due to being self-employed. I’ve given them around £600-700 so far since joining them, just to be ignored.”

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Posted 11 months ago

“Do not use this company. Impossible to get through to them, on their online (only) communications. Could not log in, pressed their 'trouble logging in' - button and an automatic response says, they have locked your account because there were 'too many incorrect attempts' - this message pops up even when you have made zero attempts and just hit 'T.L.I'. then nothing happens, no option to reset a password. This automatic response popps up whether you tap, 'forgot my password', 'forgot my log-in', makes no sense and does not lead you onto anywhere... I have had my no claims certificate, need to upload this but simple cannot log in, now they've canceled my policy and I have no way of contacting them. Complete nightmare, waste of my time and now I have to find new insurance whilst I have paid for a whole year with quote me happy - shocking and designed to screw you over. Nothing happy about this experience.”

Helpful Report

Posted 11 months ago

“Terrible customer service, no phone contact available”

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Posted 11 months ago

Quotemehappy.com is rated 2.1 based on 939 reviews