“DO NOT USE THIS COMPANY!!!...This one man (woman) band of a company has the worst unusable website in the world and everything you do has to be done on line. Don't even bother with customer services, you will wait hours to get through to a rude ignorant woman who hangs up on you before you can even state your complaint. So you email and either get a two word reply or no reply at all. I paid my policy online and was instantly debited from my bank, however I quickly cancelled the policy due to it not meeting my needs and was told the refund would take 21 days!! 21 days have passed and still no refund or reply to my emails. I am several hundred pounds out of pocket and I have no option now other than to take them to court. STAY AWAY FROM THESE CROOKS.”
“This has got to be the worst customer services I have ever experienced. The lady was rude and hung up on me a few different times. I asked to speak to someone else when I got through to her again and she said there was nobody else. She speaks over you and does not let you get your point across and then hangs up! I tried asking a question and she spoke to me like I was thick. I was trying to amend my policy and she gave me the incorrect information but when I advised the DVLA said what she advised was incorrect she hung up again! I am still not able to drive my car as the policy is incorrect but I cannot do anything as she keeps hanging up. Do not use this company and pay slightly more for a better service. AVOID!!!”
“This is without a doubt the worst company customer service i have ever had to deal with.It is next to impossible to reach by the phone number they provide,i only got to speak with someone after going through a different company and having to wait for 50 minutes on the phone.when i did get to speak to someone she was the most ignorent woman i have ever had the displeasure of talking to.After explaining to her what the problem was and what she was telling me to do to solve it did not work because i had already tried to do what she was telling me to do before i even picked up the phone.she said it would be passed on to the I-T department who would contact me ( they did,nt ) and if the problem was not solved to give them a ring back (.HA really ) Look if you are in the market for car insurance even if you had to pay a bit more for it, its worth every penny not to have to deal with or speak to this companies staff. STEER WELL CLEAR.”
“Worse customer service EVEEEEEEEEER!!!! If you have money to throw around then go with them otherwise avoid!!!!!!my husband passed away 4 months ago and after holding on line for almost an hour for 3 days I got through to a very rude woman who said they will charge £65 as cancellation fee!!!! No sympathy at all whatsoever and then she goes ahead and hangs up!!!! Do not insure with this company as you will regret it!!!!”
“Can't get hold of on phone, hang on for ages then get cut off.
Can't access documents online, the policy documents are just not there when you log in.
Only send renewals out a couple of days before due and only by email
Keep you card payments to automatically renew even when expressly told not to do this. 2 days notice and £900 out of my account, which I didn't even authorise.”
“I can never get hold of them I have got a new car and I won't to change my car insurance to my new car but can't do it as I can't get hold of them would never ever go with them again”
“I was insured on a provisional for a 1.3 fiesta, mega cheap 44 quid a month. Excellent, I though. Nope. When I passed my test I tried to change my license online. I had to ring up for them to tell me to do it online, after being on hold for 45 minutes.
I finally changed it, for the insurance to go up to £235 a month! Checked comparison sites etc. And managed to get a quote for £106. I rang them (again!) after being on hold (again!) for half an hour to ask to cancel.
I had only been with them a week at this point so assumed I would get most of my deposit back, which was £150. Nope! Wrong again! Only getting £50 back after speaking to the rudest woman ever.
Don't bother, go with someone else. You get what you pay for, and in this case you get awful service. I have never been so disgusted, ripping off newly passed drivers!”
“I have never seen anything like them. Went to their website through gocompare. When I was going to do the payment, their website said "Account Unavailable" every time I tried. I phoned them and after have me waiting for long time and checked my details they said they would not insure me and they hanged up the phone. No reasons given. Really rude.”
“Most things appear to be online with these guys. I need to upload my license and vehicle registration document but I am unable to do so. NEVER been able to get through to customer services who let me go round the system for hours on end then just cut me off. APPALLING customer service. I do not even have a number which I can call in an accident.
According to the online system I don't even have a policy, just a quote, although I did receive an email when I paid for cover.”
