Principal Insurance Limited Reviews

Name: Principal Insurance Limited
Address: Principal InsuranceCitygate 2, Cross Street, Sale
Rating: 4.09

4.1 Rating 353 Reviews

80 %

of reviewers recommend Principal Insurance Limited

Company Reviews

Questions

Metrics

4.1

Based on 353 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01619722780

Email:

marketing@principalinsurance.co.uk

Location:

Principal InsuranceCitygate 2, Cross Street
Sale
M33 7JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fake Quote Prices. dont bother , always getting quotes then ringing up to confirm, Only to be told it would be 60% extra increase to quote price”

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Posted 1 day ago

“We had an absolutely appalling experience that caused us a lot of stress and had a huge impact on our finances. We called to sign up for insurance for our converted campervan. We answered all questions truthfully as they were asked by the sales rep regarding the conversion and then got offered a policy. We tried to pay for it with our credit card, which was declined possibly due to fraud check from our bank. Because PI tried three times to put the sales through our card got blocked from their side (not the banks') and there apparently was nothing they could do from their side to unblock the card again. So we needed to use another card, which didn't fit our financial planning. We then went to our current insurance to cancel it and they advised us that it seems unlikely that the underwriter Principle Insurance has used (AXA) would cover a campervan conversion. We called back Principal insurance and expressed our concerns and ONLY THEN were we asked the question whether our campervan is registered as a motor caravan with the DVLA. It isn't because a) it's not a legal requirement and b) our stats don't fully match the requirements for a registration. The result of it was that - after two days of calling back and forth and often spending a considerable amount of time in the queue - we had to cancel the new policy with Premium Insurance and the most upsetting part is that a refund may take up to 60 days!!!!! That puts us into an impossible financial situation. The bottom line is that Premium Insurance has not written their sales script in a way that protects a new customer's interest nor trained their staff accordingly to ask the right questions. If the kind customer assistant at our current insurance hadn't pointed out the fact that we might be very likely in a situation where we are not covered we would have never known!!!!! And that to me is absolutely disgusting and huge negligence on Principle Insurance's part. My advice is avoid them or at least make sure you do all your homework beforehand because you can't trust this insurance to be fully transparent and lead the conversation in an expert way as one would expect. Date of experience: 09 April 2024”

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Posted 2 days ago

“Very straight forward. Best thing was that when I phoned up to ask about the validation process (which I hadn't come across before) I wasn't left in a queue for thirty minutes or passed on to some bloody computer, but got put straight away to a human being.”

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Posted 1 week ago

“What a lovely lady Elizabeth connal was very helpful and patience and explained everything to me very clearly got through the process no problem nice quick and easy great phone manners and communication 5 star rating”

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Posted 3 weeks ago

“very helpful”

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Posted 3 weeks ago

“Very good service 👏”

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Posted 3 weeks ago

“Ruim contratei dia 08/03 falaram que 48 horas estaria assegurado mais até hj dia 12/03 meu veículo não esta assegurado ..tento entrar em contato e não consigo ..sem respostas..”

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Posted 1 month ago

“Needed a good & reasonable quote for my new 2024 lexmoto isca … this company was spot on. Absolutely fabulous quote …. Top class quote… very happy. This company should be number 1 on any Go compare sites …. I would highly recommend this insurance company.”

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Posted 1 month ago

“Great service as usual, friendly polite staff who are very clued up on their job. Insurance cost was best available at time, paperwork arrived within 4 days. Been with Principal for a few years now and will be with them for many more to come I hope.”

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Posted 2 months ago

“bought my insurance through MCN online gave all the right info and found that i had no insurance for 15 days as they dont insure vehicles not kept at a home address but did not find this out till i got documents through the post and rang them to query the policy. I had to cancel the policy and lost more than £85 through no fault of my own. Use a good old fashioned high street broker”

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Posted 2 months ago

“I had to make 6 phone calls before insurance was correct.”

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Posted 3 months ago

“helpful and got the insurance sorted”

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Posted 3 months ago

“Very helpful & professional...every detail fully explained...& very competitive price wise too...”

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Posted 4 months ago

“Very happy with help I got to set up new insurance any questions I asked got answered and put me at ease that I picked the right company”

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Posted 4 months ago

“Extremely helpful and polite helping me understand my insurance after I made a few calls glad to be with them”

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Posted 4 months ago

“I asked about a change in my insurance details and about part of my policy for my van. The first person I spoke to was so helpful and you couldn't ask for a better person, however the second person I spoke to that they directed me to was so rude unhelpful and aragont it was unreal. So I'm sorry for the 3 star rating but that's the best I can give. The insurance company as a whole you can't fault but unfortunately it's one or two of there staff that let them down. But I would recommend them for a cover. Cheap reliable and helpful In the whole apart from the odd one or two.”

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Posted 4 months ago

“AVOID!!! INCOMPETENT unprofessional Scams! Purchased a van insurance with them, paid £377 deposit. After 7 days they called and decided to make my premium higher like £100 extra a month. So day 11 I decided to cancel my policy and ended up paying £81 and not getting my deposit back. They charged me £404 for 11 days of insurance. AVOID AVOID AVOID. I guess thats what they do with all their clients.”

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Posted 5 months ago

“Taking out my motorcycle insurance with Principal was a breeze. Very helpful advisor who made everything crystal clear, received documentation the following day. Would recommend.”

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Posted 5 months ago

“THIS COMPANY ARE SO BAD -PLEASE READ TRUST PILOT FOR THE REAL REVIEWS”

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Posted 5 months ago

“Excellent service I had 2 heart attacks in June 23 and my van insurance ran out in September 23 because of hospital living I couldn’t renew on time so I found principal insurance in October 23 and they did a brilliant service for me all done on line one good payment for the whole year couple hundred cheaper not paying every month so they have helped me I will stay with them forever now there great”

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Posted 5 months ago

Principal Insurance Limited is rated 4.1 based on 353 reviews