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Principal Insurance Limited Reviews

4.18 Rating 263 Reviews
84% of reviewers recommend Principal Insurance Limited
Company Reviews
Read Principal Insurance Limited Reviews
61.22%
161 Reviews
22.81%
60 Reviews
1.14%
3 Reviews
2.66%
7 Reviews
12.17%
32 Reviews
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Phone:
03300240087

Email:
jackiebircham@principalinsurance.co.uk

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
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Paul Goodman
Unverified Reviewer
"Excellent service and helpful staff who went the extra mile to get me the cover I needed for my non-standard, modified motorcycle. All that and a great price too, brilliant!!!"
Helpful Report
Posted 2 days ago
Jacob
Unverified Reviewer
"Just the right price"
Helpful Report
Posted 1 week ago
Thanks, Jacob! We are glad to know you were happy with the price paid for the insurance.
Posted 5 days ago
Anonymous
Unverified Reviewer
"Fantastic service"
Helpful Report
Posted 2 weeks ago
Thanks for the positive feedback!
Posted 1 week ago
Graham C
Verified Reviewer
"I found Principal Insurance Limited to be very easy to use. They had the best prices and they have had great communication with me."
Helpful Report
Posted 2 weeks ago
What a great review to read, Graham! Thanks for the kind words, it's greatly appreciated.
Posted 1 week ago
Evo
Verified Reviewer
"Reasonable price, just sent all my docs so hopefully all good"
Helpful Report
Posted 2 weeks ago
Thanks for the review, Evo! We are glad we could offer such a competitive price. If you want us to review the validation side of things, don't forget, we have agents available to speak to on Live Chat.
Posted 1 week ago
Matt C
Verified Reviewer
"The insurance was cheap, the advisor on the phone was really helpful (and a biker so it was great to have someone that knows what they're talking about)"
Helpful Report
Posted 2 weeks ago
Thanks for the great review, Matt! We are delighted to hear how happy you were with the service provided, our staff work hard to deliver a high standard of service so will be delighted to hear of your high praise!
Posted 1 week ago
Anonymous
Verified Reviewer
"Excellent telephone advice to obtain tailored quote and policy"
Helpful Report
Posted 2 weeks ago
Thanks for leaving such a great review. Our dedicated staff will be pleased to learn of your high praise.
Posted 2 weeks ago
Hannah Sluman
Verified Reviewer
"Pretty good service although long phone waiting times and the whole proof of no claims items is very time consuming. It would be much better if this was just logged on your licence or a database somewhere."
Helpful Report
Posted 2 weeks ago
Hi Hannah, we are pleased to learn that you were happy with the service provided. Were you aware you can also Live Chat us if you find the holding times are longer than expected? Unfortunately, due to GPDR regulations, there is no such thing as a shared database for any insurer to access no claims bonus details on behalf of a customer. However, we are reviewing other processes to ensure our methods are simple when providing documents.
Posted 1 week ago
Karl
Unverified Reviewer
"Was easy to set up for my son as was before with me very happy ."
Helpful Report
Posted 2 weeks ago
Thanks, Karl! It's great to know we have two generations insured through Principal, thanks for your loyalty!
Posted 1 week ago
Brenden Marvier
Verified Reviewer
"Good customer service. easy to set up policy."
Helpful Report
Posted 2 weeks ago
Thanks for the great review, Brenden! We work hard to meet expectations like yours and are pleased to learn you were happy with the service provided.
Posted 2 weeks ago
Max
Unverified Reviewer
"Great customer service and always there to lend a hand"
Helpful Report
Posted 2 weeks ago
Thanks, Max! What a great review to read, we are only a phone call away if you ever need anything else.
Posted 2 weeks ago
Lorraine Gardiner
Unverified Reviewer
"Very happy"
Helpful Report
Posted 2 weeks ago
Thanks, Lorraine! We really appreciate your business.
Posted 2 weeks ago
Bernie
Unverified Reviewer
"Quick and efficient cover. Cheapest price."
Helpful Report
Posted 2 weeks ago
Thanks, Bernie! We really appreciate you taking the time to share your experience with us.
Posted 2 weeks ago
Anonymous
Unverified Reviewer
"Very keen to help and find a way to better any other quotes"
Helpful Report
Posted 2 weeks ago
Thanks for the review! We pride ourselves on delivering great customer and are delighted to hear you found the agents very helpful as this is exactly what we aim for.
Posted 2 weeks ago
Anonymous
Unverified Reviewer
"Over all ok, communication with client not that great"
Helpful Report
Posted 2 weeks ago
Thanks for the 4-star review! We are glad to hear you were generally satisfied but would like to learn why you felt the communication wasn't great to try and rectify this. Please kindly reply to the private message we have sent.
Posted 2 weeks ago
Anonymous
Verified Reviewer
"Very professional service so far and a very competitive price so can't complain"
Helpful Report
Posted 2 weeks ago
Thanks for the 5-star review! We are delighted to hear how happy you were with the service.
Posted 2 weeks ago
Anonymous
Unverified Reviewer
"Price how easy it was to insure my bike"
Helpful Report
Posted 2 weeks ago
Thanks posting such a positive review!
Posted 2 weeks ago
Francis
Verified Reviewer
"Good value, helpful on the phone"
Helpful Report
Posted 2 weeks ago
Thanks, Francis! We are pleased to hear that you found the policy value for money.
Posted 2 weeks ago
Anonymous
Verified Reviewer
"Good value for money"
Helpful Report
Posted 3 weeks ago
Thanks for your positive feedback!
Posted 2 weeks ago
Anonymous
Verified Reviewer
"Good value for money for a policy with good cover."
Helpful Report
Posted 3 weeks ago
Thanks very much for your kind words! It has made our day reading your review.
Posted 2 weeks ago
Principal Insurance Limited is rated 4.18 based on 263 reviews
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