Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.43

4.4 Rating 1,731 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.4

Based on 1,731 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Performance Direct 5 star review on 17th April 2024

Anonymous

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Mark Hughes

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please, please stop spamming me.”

Helpful Report

Posted 5 years ago

“Very disappointed. Automatically renewed without receiving a reduction in premium. Tried to get a reduced installment to stay with provider. However, was told 4 days outside period. And further will be incurred to stay, agreesive and inappropriate behaviour... Therefore have been forced to put up and shut up..... Not happy at all”

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Posted 5 years ago

“Not enough information on renewing policy”

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Posted 5 years ago

Hi Tracey Thank you for sharing your feedback and sorry to hear you are not satisfied with your renewal. Please visit www.performancedirect.co.uk and submit a feedback form and any concerns will be investigated by a dedicated team. Kind regards Emma Performance Direct

Posted 5 years ago

“Why is my renewal more expensive than last years payment? Another extra year's no claims. And the obvious depreciating value of the car. Please explain.”

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Posted 5 years ago

“Very competitive price. Very helpful on the phone. Very impressed!”

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Posted 5 years ago

“Very annoyed about adding a named driver to policy”

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Posted 5 years ago

“You offered insurance for my vehicle at what seemed a reasonable price until you added all these extras not impressed I hope other people do not fall in to your trap”

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Posted 5 years ago

Hi Simon Thank you for sharing your experience and bringing this to our attention. I have raised this with our customer liaison team who will look into the concerns in your review. Regards Emma Performance Direct

Posted 5 years ago

“I was informed via email at about 18.50 on Thursday 27 May that my policy was automatically being renewed,on 29 may, there mail didn't give any information about the card that payment was being drawn against, neither the option to decline. I discovered that the funds were taken from my bank account, after several e mail I was advised that the monies were being refunded. I thought these dodgy practices were a thing of the past, obviously I was mistaken. Andrea Williams”

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Posted 5 years ago

Hi Andrea Thank you for bringing this to our attention. I will investigate this with the relevant team today. Regards Emma Performance Direct

Posted 5 years ago

Hi Andrea Thank you again for sharing your feedback and bringing this to our attention. I have looked into this with our Client Liaison team and can confirm the renewal notice, sent 20 days prior to renewal, confirmed we would automatically renew the policy. This is due to continuous insurance enforcement legislation. Your refund was then processed following your advice that you did not wish to renew the policy. I hope the above helps to reassure you, however if you require further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 5 years ago

“AVOID Extremely unprofessional ‘Company’ (found on go compare) insist you contact to confirm details, or policy will be cancelled. Cancellation fee of £55 Guess what...you can’t get get through, email bounces back from THEIR link. Also attempted to take payment TWICE. Phone call made (within 3 hours)to cancel procedure (which isn’t valud until you confirm your details-their request) & I’m being charged £55 for cancelling a policy which was never started???”

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Posted 5 years ago

Hi Sarah Thank you for sharing your experience and bringing this our attention. In order for our team to look into this please update your review with a valid reference policy number. Without this, unfortunately I can't trace you and offer any further comment. If you prefer, we also have feedback forms on our website www.performancedirect.co.uk that can be filled in and are sent directly to a team to assist with queries. These forms are under the 'Existing Customer' tab. Regards Emma Performance Direct

Posted 5 years ago

“I am another customer who was treated to a revised quote following a telephone call. Similar to others on this site a £350 additional premium and then despite the insurance not being active they charged £55 for returning my money. Its a nice earner they have my money for 5 days and charge me for the privilege without providing any service. I read the negative reviews before going ahead with the purchase but unfortunately ignored them - to others reading this please do not make the same mistake. This company is associated to another provider with similar reviews on GoCompare so beware and avoid”

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Posted 6 years ago

“I'm another customer who has been caught with a £55 cancellation charge within minutes of buying a car insurance policy. During the telephone confirmation they found a need to correct the given info which they said would need a requote. After several minutes they came back with a 'best-they-could-find' quote of ANOTHER £250! That's on top of the £200 I had already paid them. I decided to cut my losses and say no thanks. I went back on to Money Supermarket and got a very competitive price using the corrected info.”

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Posted 6 years ago

“FRAUDS I made a payment online to confirm car insurance with performancedirect.co.uk. on GoCompare - in order to confirm it they sent me an email with a number to ring. when I eventually managed to get through to them they told me one of the items I had noted on the form was incorrect (for a parked garage) they said this meant I would need a different insurance policy and I asked them to get me another quote they said the only quote they could get was £2000!!! the initial quote was £316. They then told me they would charge my card £50 for making the mistake on the form (stating my car was in a garage - which it is and other insurers accept) because I did not want to go with the £2000 insurance. This is clearly a rip off service never in my life have I had this experience with an insurance company. This is fraud!!! BE CAREFUL Edit”

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Posted 6 years ago

“Wished I had read some of the reviews before I used them, as when I wanted to change my insurance to another vehicle they quoted me an additional £158 for the remaining term which is about 8 months or £50 to cancel. I told them it was daylight robbery and canceled, I went on line and got 12 months insurance for £182. Do not use this insurance company.”

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Posted 6 years ago

“Very argumentative and unhelpful staff. Very rude and made a lot of charges that I eventually argued down to a smaller figure. Not at all happy with their service. Avoid at all costs.”

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Posted 6 years ago

“Absolutely disgraceful company, they are cheap but like anything it's when there are issues that you find out what a monumental mistake you made having insurance with Performance Direct. My advice is AVOID LIKE THE PLAGUE.”

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Posted 6 years ago

“Most un-professional insurance company. It is quite clear that the staff are on very low commissions otherwise they would take the job more seriously. Staff tell blatant lies. Beware as you may end up having your insurance policy cancelled due to their incompetence.”

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Posted 6 years ago

“Having sent all the information requested, they failed to read it properly. Insurance cancelled.”

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Posted 6 years ago

“AVOID AT ALL COST Performance Direct increased the initial quote by more than £200. Once purchased we moved to a different postcode and PD wanted additional £200. we cancelled the policy expecting a refund of at least £170 (which included deduction of admin fees and 20% off premium , which is a rip off in itself) but were told by Emma (extremely rude individual) that as it is a classic car, the underwriter is keeping the full premium. This is not stated anywhere in Performance Direct T&Cs which were issued to us. Performance Direct agreed to refund £13 which is a joke. AVOID, AVOID, AVOID. Bunch of cowboys and scavengers.”

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Posted 6 years ago

“I did an online quotation, for my 20 year old car. Nowhere in the quotation process was I told that I had bought a Classic Car policy. Classic Car cover is not suitable for me or my vehicle. No problem, I thought, the risk has not even begun yet. However, after talking to them, I am being forced to either pay £60 for a non-Classic Car policy, or a £55 cancellation fee! Rip off!”

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Posted 7 years ago

“did not stick to original quote. refused to acknowledge my level of no claims and consequently increased my premium. the service and price i ended up with was not what was originally offered.”

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(Car Insurance) - Posted 7 years ago

Performance Direct is rated 4.4 based on 1,731 reviews