Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.43

4.4 Rating 1,750 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.4

Based on 1,750 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Performance Direct 5 star review on 17th April 2024

Anonymous

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Mark Hughes

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Felt like I was dealing with a Boiler room operation.”

Helpful Report

Posted 4 years ago

Hi Thank you for your feedback and apologies you feel this way. If you would like us to investigate any concerns, please submit a feedback form on www.performancedirect.co.uk. Kind regards Performance Direct

Posted 4 years ago

“Worst insurance company i have ever dealt with. Which is why after 1 month i switched. Kept calling to increase the premium when i had already declared everything. Would not recommend and would score them a '0'”

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Posted 4 years ago

“Took my money. Then cancelled my insurance 11 days after.”

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Posted 4 years ago

“I rung up a week before my renewal to add my father inlaw onto my policy. I was promised a call back to sort it out but no phone call was received.”

Helpful Report

Posted 4 years ago

Hi Darren Thank you for bringing this to our attention, this is not the level of service that Performance Direct aim to maintain. Please feel free to submit a feedback form found in the Existing Customer menu on our website where your concerns can be confidentially investigated. Kind regards Emma Performance Direct

Posted 4 years ago

“Car hit the back of me In February I was told othe admitting liability Until my renewal and found out It’s still pending and cost me £250 more than it should 😡”

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Posted 4 years ago

“I had a policy on my Ford ranger Pickup. I had just bought a replacement VW Amarok and needed to transfer the policy to the new vehicle. This all went through fine with the operator on the phone until he said you need to talk to our legal team. I was happy with this until he said that I would have to wait for about 1 hour. This was unacceptable. so I called another insurance company and it was done in a few minutes. Very disappointed. Very unhappy.”

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Posted 4 years ago

“I will never insure with this company ever again”

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Posted 4 years ago

Hi Paul I am disappointed to read your review. Please feel free to submit a feedback form on www.performancedirect.co.uk and any concerns can then be investigated. Kind regards Emma Performance Direct

Posted 4 years ago

“Continual emails and access to me, around my NCD, uploaded three time now and still you write to me, not still not sorted ? Next time got to a proper insurance company ?”

Helpful Report

Posted 4 years ago

Hi Andrew Thank you for bringing this to our attention. For confirmation, all methods to send us your No Claims Discount proof can be found here https://www.performancedirect.co.uk/existing-customers/send-us-your-documents.aspx Alternatively, you can submit a feedback form where someone will look into the concerns raised. Kind regards Emma Performance Direct

Posted 4 years ago

“Was an existing customer, sold my car, bought a new car, went back to them. Customer service was appalling. Refused to accept my credit card. Despite my bank proving they never even tried to put it through. I believe they don't want to take credit cards to avoid paying fees. Force you to pay my debit card. Phone agents were very poor and had no interest in solving this.”

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Posted 4 years ago

“Having renewed my car insurance, I made a mistake in my years of NCD. I thought I had 6 but only had 2. My premium was going to double as a result of this, I went online and renewed with another broker for less than I had originally been quoted!”

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Posted 4 years ago

“unprofessional, rude, incompetent, dishonest, lazy. After 5 calls (I waited in excess of 15 minutes each time) spoke to Gavin who promised to correct the errors on the certificate of insurance but did nothing. If you wish me to be more specific I will send the draft letter of complaint that I compiled before cancelling the policy altogether.”

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Posted 4 years ago

“Disgusting company. Tried to deny my right to cancel within 14 days. You will not flout consumer laws !!!!!”

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Posted 4 years ago

“Poor customer service, didn't respond to requests.”

Helpful Report

Posted 4 years ago

Hello Thank you for sharing your feedback and bringing this to our attention. Please feel free to visit www.performancedirect.co.uk and submit a feedback form found in the Existing Customer menu where a dedicated team will then investigate any concern you raise. Kind regards Emma Performance Direct

Posted 4 years ago

“Told could not insure my new car with current providers with you, when transferred told could not help as system down no offer to ring me back, awful service will take my business else where.”

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Posted 4 years ago

“Totally rubbish customer service, failed to cancel my insurance and charged me for a full years insurance on a car I didn't have after being told to cancel it. When the mistake came to light they failed to call me back, will never use them again”

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Posted 4 years ago

“Received e-mail thanking us for renewing insurance without any prior information regarding costs or terms and conditions. We contacted to complain and got passed around from pillar to post. Very unprofessional experience.”

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Posted 4 years ago

“Send renewal information out by e mail which is inaccessible to the policy holder. Who knows why?”

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Posted 4 years ago

“Not interested, just wanted to take the money, no customer care at all”

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Posted 4 years ago

“I spent 2 days being put on hold for 30-60 minutes at a time chasing a quote (that i was given on go-compare, £45 cheaper than your own quote!) If I didn't have a refund to come back from yourselves I would have gone with another company. Shocking!”

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Posted 5 years ago

“Renewal quote nearly £100 more than going direct to insurer or through comparison site so cancelled renewal, was advised by Performance Direct to cancel direct debit which I did only to be threatened by their finance company. Complained to finance company who said they would review their policy but were unable to confirm any action taken as their policies are confidential, will not be using either of these company's in future and will be passing this info on to friends and relatives”

Helpful Report

Posted 5 years ago

Performance Direct is rated 4.4 based on 1,750 reviews