Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.43

4.4 Rating 1,756 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.4

Based on 1,756 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Performance Direct 5 star review on 17th April 2024

Anonymous

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Mark Hughes

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good renewal price, excellent communication, fortunately we haven’t had to try their claims procedure, so can’t comment on that aspect, but overall very good service.”

Helpful Report

Posted 5 months ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 5 months ago

“Will this reduce next years payment ?”

Helpful Report

Posted 5 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 5 months ago

“Prefer to have a physical copy of my insurance policy, don't like having all my details online. Brokers fee is a bit steep £40 for clicking buttons”

Helpful Report

Posted 5 months ago

Hi, Thank you, we appreciate the time taken to leave us a 4 star review and are delighted to hear you are pleased with the service. Kind regards, Molly Grove & Dean

Posted 5 months ago

“Good company to go with”

Helpful Report

Posted 5 months ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 5 months ago

“Good speedy derby”

Helpful Report

Posted 6 months ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 5 months ago

“Pretty good overall but so many questions it seams to take all day to get the job done, but helpfull friendly people on the phone”

Helpful Report

Posted 6 months ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 5 months ago

“Overall a good service setting up insurance but had a problem with having paid in full then sent numerous texts (at least 2 a day) telling me I had to set up a direct debit until I eventually rang up to get them stopped.”

Helpful Report

Posted 6 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 6 months ago

“Good service but took a little longer to find what I'd already been quoted still waiting for paperwork”

Helpful Report

Posted 6 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 6 months ago

“Easy to set up and at a very competitive price.”

Helpful Report

Posted 6 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 6 months ago

“Very efficient and a good rate. They have asked me for a proof of a Non fault claim which has been a real chore to get from my previous insurers Aviva. Apparently the bureaucratic and annoying Data Protection Act prevents them from accessing this data direct from Aviva which is bonkers.”

Helpful Report

Posted 6 months ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the premium offered. Kind regards, Molly Performance Direct

Posted 6 months ago

“Good communication from all staff . Little bit expensive for the cover I have , not had a claim ( good because no one wants that ) so who knows how good or bad they are ! . Had a few breakdowns due to bad diagnosis, but the help lady was lovely and helpful. It would be 5star if all the ‘things’ I said I have not tested were delt with swiftly.”

Helpful Report

Posted 6 months ago

Hi, Thank you, we appreciate the time taken to leave us a 5 star review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 6 months ago

“OK so far.”

Helpful Report

Posted 6 months ago

Hi, Thank you, we appreciate the time taken to leave us a 5 star review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 6 months ago

“Very clear information which was well presented and a realistic price.”

Helpful Report

Posted 6 months ago

Hi, Thank you, we appreciate the time taken to leave us a 5 star review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 6 months ago

“The service is good. The only problem is I keep getting emails that say I need to send the following documents below. But there are not any listed below!!”

Helpful Report

Posted 6 months ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 6 months ago

“Cheaper than other quotes I received, when I use the chatbot on their website it either responds quite helpfully or directs me to a real person who then is very helpful.”

Helpful Report

Posted 6 months ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 6 months ago

“Covered what I need at a reasonable price”

Helpful Report

Posted 6 months ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 6 months ago

“After 3 attempts to get a quote for my car and a supposed call back that never happened . I decided to give you one more try . I finally got all the help I needed . Your company had been recommended on a car forum I am a member of . Persistence paid off . Very happy with the outcome .excellent price and your agent was very helpful . Will now recommend . As an aside my son is with you too and he has the same model car as me .”

Helpful Report

Posted 7 months ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 7 months ago

“Good price with trouble free paperwork.”

Helpful Report

Posted 7 months ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 7 months ago

“Price is average for my car but like most price has gone up quite a lot this year”

Helpful Report

Posted 7 months ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Nick Performance Direct

Posted 7 months ago

“Competitive quote and simple administration, but I've never had to provide photographic evidence of the car being in the garage before.”

Helpful Report

Posted 7 months ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Nick Performance Direct

Posted 7 months ago

Performance Direct is rated 4.4 based on 1,756 reviews