Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.43

4.4 Rating 1,736 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.4

Based on 1,736 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Performance Direct 5 star review on 17th April 2024

Anonymous

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Mark Hughes

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service, very expensive quotes, lowest of the low in cover”

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Posted 3 years ago

“Shocking customer service. Was waiting for hours.”

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Posted 3 years ago

“You automatically renewed my claim, I could not get hold of anyone on telephone to cancel.”

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Posted 3 years ago

“Used insurance for 2 months, got charged 50% of my annual premium. Customer service is very slow and antiquated. No online functionality to adjust cover. Awful company.”

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Posted 3 years ago

“Worst service i have ever received, your employees are ever so ride and blamed me for their mistake, completely unprofessional will definitely tell people to stay away if they would like their moneys worth”

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Posted 3 years ago

“Just got stung £130, car sold but auto renewal still takes full 12 months payment.. no refund.!!!, ye probably my fault for not seeing the devil in the detail … would like to wish all in the company a short life and long death....”

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Posted 3 years ago

“Total rip off take your money then immediately try and fault find on you to extract more money and cancel your policy without telling you”

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Posted 3 years ago

“Needed help I've had a leak through ceiling due to overflow of toilet no one got back to me I've been ringing right round so really dissatisfied thank goodness I sorted out the problem without your help which I obviously pay for yours sincerely Deborah Anne Clish”

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Posted 3 years ago

“Very expensive when you add on he excess will not be using again.”

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Posted 3 years ago

“Don’t touch this company. Can’t wait to move my policy to another insurer.”

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Posted 3 years ago

“Renewed my insurance although I emailed not to. I sold the car before renewal. They wont refund full amoun without dvla proof who I cannot contact. As far as I am concerned its theft and fraus”

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Posted 3 years ago

“Absolute money grabbers. Wouldn't waive the £50+ cancellation fee in this time of crisis. Everyones circumstances have changed and they should make an effort to accommodate people who need to change their situation. Completely unsympathetic”

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Posted 3 years ago

“Do not honour refunds. Do not check annual renewals and automatically take premiums without authorisation. Customer service not helpful”

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Posted 3 years ago

“My car been parked for so many days and more days to come can u plzz give me same money bk plzz”

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Posted 4 years ago

“Cancelled insurance did not say why never had a problem before with anyone else......Even rang up to say via google map I had no driveway when I have 2 cars parked on it ???? IDIOTS!!!!!!!”

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Posted 4 years ago

“Worst company I have ever dealt with Made the whole experience stressful which is why I cancelled the policy”

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Posted 4 years ago

“Many emails. Many phone calls. Still haven’t received my contract. If I broke down. No number to call. They are quick to take your money. £34.75. And £21.20 first months money. It is too confusing to deal with these guys.”

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Posted 4 years ago

“Had a great quote from this company, paid in full. When they eventually called me to check my details they then told me I would have to increase in mileage at a cost of £251! I explained I had 2 cars in the household and where previously my wife used my car, she wouldn't now. They wouldn't listen and I was told if i didnt pay the extra they would cancel my insurance and then whenever i get insurance out for anything i would have to declare that i had insurance cancelled! So my other option were to pay or cancel it myself and be charged cancellation fees! Ridiculous...trapped! I cancelled, lost money but still a saving on what they wanted extra! Why let me take out and pay in full in the first place and the try to force me to make an extra payment of £251! maybe £50, I wouldn't of minded! DO NOT TAKE CAR INSURANCE WITH THIS COMPANY!!!!!!”

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Posted 4 years ago

“never buy any products from them, a scam”

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Posted 4 years ago

“My Insurance was cancelled without any reason — a company with poor performance.”

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Posted 4 years ago

Performance Direct is rated 4.4 based on 1,736 reviews