Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.43

4.4 Rating 1,749 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.4

Based on 1,749 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Performance Direct 5 star review on 17th April 2024

Anonymous

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Mark Hughes

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good fairly competitive products but hold on telephone is always a nightmare”

Helpful Report

Posted 7 months ago

Hi, Thank you, we appreciate the time taken to leave us a review and are happy to hear you are pleased with the premiums we offer. We are apologise for any call waiting experienced due to an unexpected high level of calls. Kind regards, jess Performance Direct

Posted 7 months ago

“Nothing works on Web site.”

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Posted 7 months ago

Hi, Thank you for sharing your review with us, we apologise for any problems encountered, For any assistance please call in on 01708925059 or contact us via livechat or Whatsapp. Kind regards, Jess Performance Direct

Posted 7 months ago

“Although I was fully insured through Performance Direct I was recently stopped by the police as my insurance did NOT show on the insurance data base. The police have the power to take any vehicle that is shown as NO INSURANCE. I contacted Performance Direct the following day and they admitted to making a mistake. A mistake like that could cost dearly.”

Helpful Report

Posted 7 months ago

Hi, We apologise for any problems encountered, I can see the vehicle is now showing on the MID database. If you have any further issues please contact our live chat team and an agent will assist. Kind regards, Jess Performance Direct.

Posted 7 months ago

“Decent price on insurance. Person on phone when sorting it very nice and professional. My only grievance is how many times l have to send certain documents when you already have them either through on line when filling insurance in or on phone.”

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Posted 8 months ago

Hi, We apologise for any problems encountered but are happy you are pleased with the service from our agents. Kind regards, Molly Grove & Dean

Posted 8 months ago

“I thought the premium quite high and deducted 3 weeks before policy began.”

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Posted 8 months ago

Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 8 months ago

“After 2 phone calls from different people asking questions I felt as though you thought I was telling lies about my application, I also explained at the time I was very poorly in hospital but I was still pressured by the callers. I will think very carefully if I renew with you in 12 months time.”

Helpful Report

Posted 8 months ago

Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 8 months ago

“Happy with the overall service which is provided. Insurance quote doubled over the year, no accidents so not sure why the major hike.”

Helpful Report

Posted 8 months ago

Hi, We are happy you are pleased with the service but are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 8 months ago

“i still prefer somebody talks on the phone”

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Posted 8 months ago

Hi, We are sorry you feel this way and can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct

Posted 8 months ago

“Unreasonable renewal quote; expensive to cancel. Pretty standard for car insurance companies though i guess.”

Helpful Report

Posted 8 months ago

"Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct"

Posted 8 months ago

“Charges to cancel within cooling off period are £75. which s disproportionate and not reasonable. In fact, more than a third of the full year's premium in this case. Otherwise good.”

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Posted 2 years ago

“Only 3 stars as it took a very long time to get through on the phone to renew my policy. It would have been one star if it wasn't for the excellent service I received once I did manage to get a reply. I would suggest more staff to cope with demand. Covid could be causing staff problems but it took me five attempts at various times and days before I could speak to someone. Next year I may well try elsewhere which is a shame as I've been with this broker a number of years”

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Posted 2 years ago

“Still waiting for correct paperwork. Poor admin. Just hope I’ve made the right decision to insure with this company.”

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Posted 2 years ago

“Wrong information and documents and never sent me revised ones. Asked me for lots of information and for evidence and then once provided asked for more. A right pain to deal with to be honest”

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Posted 2 years ago

“Response initially very good.Latterly my responses seem to have been ignored & my mail 'lost'. Not quite sure where I am now.”

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Posted 2 years ago

“Lack of internal communication causes problems.”

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Posted 2 years ago

“Overall pretty good but very disappointing that my fully comp insurance doesn’t allow me to drive other cars and is not an option to add on”

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Posted 3 years ago

“The service I received by phone from your representatives was very good. However, the admin costs that I was charged for changes of address were beyond excessive. This is especially so in an age when the changes are made on a computer whilst the customer is on the phone. These charges will ensure that I seriously consider my options at renewal time.”

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Posted 3 years ago

“EASY TO DEAL WITH BUT WHEN REQUESTED DOCUMENTS SENT TO ME BY POST HAD NO JOY AFTER BEING TOLD OVER THE PHONE THEY WOULD POST THEM TO ME”

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Posted 3 years ago

“Communication is a challenge. Too many phone calls and email reminders after setting up a new policy. Asked for proof of car being garaged but already sent this info”

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Posted 3 years ago

“I cancelled my insurance on the 17th of October Mr m hill”

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Posted 3 years ago

Performance Direct is rated 4.4 based on 1,749 reviews