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Performance Direct Reviews

4.4 Rating 1,752 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

4.4

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Read Performance Direct Reviews

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Performance Direct 5 star review on 3rd March 2024

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Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price is good and service is quick to answer. But I was harassed to provide proof of employment despite the fact I was furloughed on lockdown which made it harder to get the documents. If I'd have known this before hand I'd have simply gone elsewhere. I don't think it was a fair we to treat Me. I had to make several phonecalls which wasted hours of my own time to get the documents. If I'd had more time, I could have gotten the documents without wasting so much time.”

Posted 3 years ago

“I got a great price on a new policy so paid for it there and then. Somehow they ran on an existing policy so ended up with two policies on the same car. They did refund me for the extra policy after I phoned them. Maybe scrapping the automatic renewal would be a good idea? Or having a more efficient data base which can tell them if they are insuring the same car twice.”

Posted 3 years ago

“Not impressed with the service provided, no notification of renewal amount sent, money taken from account. Will not be renewing.”

Posted 3 years ago

“Very complicated to get insured. Endless questions and fell hastled. Not all but some have come across rude on the phone”

Posted 3 years ago

“Non transparent cancellation fees. Beware you get charged by Performance and heavily by the insurance company too. Beware.”

Posted 4 years ago

“1st year was brilliant but my renewal was a ridiculous quote, I explained where I was parking my motorhome but they disagreed saying it was on the road, even though it's a close and designated parking.”

Posted 4 years ago

“Staff I dealt with on the phone were unhelpful and unfriendly.”

Posted 4 years ago

“Customer service need to improve. They promise to call back but this never happens. Looks like customer care is not a priority for this booking agent.”

Posted 4 years ago

“Policy not flexible enough so wouldn’t insure again.”

Posted 4 years ago

Read Performance Direct Reviews

Hi Denise Sorry to see that you have been left feeling this way, this is not the level of service that Performance Direct aim to maintain. Please feel free to submit a feedback form found in the Existing Customer menu on our website where your concerns can be confidentially investigated. Kind regards Emma Performance Direct

Posted 4 years ago

“Flash back to 80's service Applied via quidco- Apparently insured, but they speak to me before documents released ??? Took around a month for them to get in contact then had to check though details on phone that Id already provided wasting time Then asked for proof of no claims - so faf trying to track down proof from previous insurer Come on.....insures have been sharing info for years the best take the work off the customer”

Posted 4 years ago

“Why is taking out car insurance so long winded and difficult! We have had to provide all information 3 times, before we even got anywhere. Not impressed.”

Posted 4 years ago

“No replies to either emails or phone calls.”

Posted 4 years ago

“I will not recommend to anyone.”

Posted 4 years ago

“Terrible customer service, I had to call them at least 5 times due to errors on my policy, 4 weeks later and still waiting for updated documents!”

Posted 4 years ago

Read Performance Direct Reviews

Hello I'm disappointed to read your review, please visit the Existing Customer menu on our website and submit a feedback form and your concerns can then be investigated. Kind regards Emma Performance Direct

Posted 4 years ago

“I had no incidents, accidents or other contact with PD. yet you doubled my premium. When I went to a search site it showed you 'refused to insure me'? I went to a competitor and got a policy with a premium similar to last years. That's why I left.”

Posted 4 years ago

“Requested photographs of my quad in the garage - despite wanting Third Party ONLY - not Theft. Wanted me to come up with 21 years of no claims proof. Who keeps 21 years of paperwork? Do they not have databases they can check for claims. (I have never put in a claim in my 45 years of motorcycling)”

Posted 4 years ago

“Not happy with lack of information and attitude of person I spoke to.”

Posted 4 years ago

“Not massively impressed with this company so far after taking out a car insurance policy with them. Asked for mileage check, driving license check and driving license number which I have sent them on 2 separate occasions and are still chasing for them so clearly don’t read their emails. They also did a hard search on my credit file which has now left a detrimental mark on my credit score despite one customer service advisor confirming they hadn’t so definitely will be avoiding in future! I’m stuck with them now so hopefully nothing happens that I have to make a claim”

Posted 4 years ago

“I have been on hold for 50minutes and nobody answered. Now you are closed.... great customer service not”

Posted 4 years ago

Read Performance Direct Reviews

Hi Tim Thank you for bringing this to our attention and apologies for the issues experienced. If you still need to speak with a member of our team, please don't hesitate to visit www.performancedirect.co.uk and submit a feedback form from the Existing Customer menu and someone will investigate any concerns you raise. Kind regards Emma Performance Direct

Posted 4 years ago

“disappointed to have paid to re-ensure my car only to then sell it only 2 weeks later. Cancelling the policy i was charged a 55% admin fee leaving a tiny refund on a premium paid 2 weeks earlier. Seems a little excessive when all was done online.”

Posted 4 years ago

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Performance Direct is rated 4.4 based on 1,752 reviews