Review and raise up to £2.00
Terrible terrible service !!! Had my policy cancelled with them and the lack of communication within the company is shocking ! They told me my policy was cancelled by second class post no call no email and I received the document that said my policy was being cancelled on the day it was finished !
I made a claim with them in July 2017 to then be told in February 2018 my case is still not closed even though I paid my excess and collected my vehicle - everytime I have called I am told something different and the details change everytime ! I asked for my no claims certificate and was then told I should have received an email stating that I owe them £155 and they will not issue it to me without the full payment being made upfront - I was then told they had no idea about my claim WITH THEM and that they would need to get information from yet ‘another area’ to update my no claims before sending it which could take a few days - called them the next day to settle the balance only to be given another number to call to get my certificate only to be told apparently they have no certificate for me and to contact my previous insurers - by all means all staff members were nice and polite however no one knows what they are doing and clearly there is no internal communication between departments and lack of training !! AVOID the amount of stress for such a small and simple task is shociking