“Cancelled my policy with them in July , told all sorted on the phone. When. When contacted have been sarcastic and extremely unhelpfully taking weeks to reply, asked for proof of sale of vehicle ,keep asking document , document , document every months they asking one document , fake company unhappy customer service , rude talk , plz plz never select this Ever Again .this people cheap and cheater , Do not use worst insurance company I have ever used.”
“My Experience with One Quote Direct was a most unhappy one. Very very very very bad and fake company never ever believe this ONE QUOTE IS FAKE COMPANY ! They did not provide any sort of service that would normally be expected of a reputable Broker.
They seemed to regard me merely as a "Milch Cow" to be charged fees at every opportunity whilst providing NO semblance of service”
“Onequote direct auto renewed a policy on a vehicle I do not own any more. The vehicle was transferred into the name of another driver.
I explained this and the told me I needed to pay the renewal fee. I said I wouldnt pay for a product that I have not requested or used.
Oneqoute Direct where unhelpful and blamed the underwriters saying there was nothing they could do.
4 telephone calls later speaking with the underwriters, the customer service advisor and his manager and then to the debt collection agency CARS for a balance of £59.00 I have explained that this is borderline criminal and a gross waste of time and money for a situation that is straight forward common sense.
Oneqoute direct have taken advantage of goverment legislation to auto renew and I wonder how many people fall for a product they no longer require and/ or a price hike in their premium.
Oneqoute direct, you should be ashamed of yourselves and apply more common sense instead of using words like "terms and conditions" "balance remains out standing" - You will not push me into paying your auto renewal premium especially since I NO LONGER HAVE POSSESSION OF THE VEHICLE.
This is like going to the store and finding out that you have been charged for a loaf of bread even when you didn't buy one and the store says, but you bought one last week and the government says you should have a balanced diet!!!
ONEQOUTE DIRECT - You are masked robbers
CARS Collection agency - You have no interest in the reasons why, you just want to collect by harassing me with telephone calls and letters!
I WILL NOT PAY!!”
“It was easy to buy it,but when I bought another car and I've called them to insure my new car,I had to pay ?75 for servicing.I was not happy with it and I left them.I do not recommed them at all.They were not fair.
Thx!
Imre”
“Insured my car through the company and called to change it to another car as the car wasn't in a good condition. Was waiting for a simple quote to find out if I want to stay with them or get my car insured with a different company. 83 pounds extra charge for calling 084 numbers (they blocked weQ4u which is an app changes 08 to 03 maybe to make money off this who knows) and finally even after making complaint and spoke to the team leader they can't do a simple quote. Paid about another 50 pounds just to cancel my insurance and happy ever after. Very very poor customer service skills”
“The management is very disorganised, the company charges too much money for their own mistakes, they offer no compensation for their own mistakes. You should avoid this company as compared to the other top insurance companies that you may have to pay a little bit more for, the little bit you pay extra for will be worth it in terms of customer service (call centre very unhelpful and unprofessional) and quality.”
“i have never had a problem with these guys been with them two years, and maybe a third depending on there price. overall i've found them a decent company to be insured with.
brilliant so far so good”
“Cancelled my policy with them in April, told all sorted on the phone. When I checked my account some months later they have continued to take DD payments. When contacted have been sarcastic and extremely unhelpfully taking weeks to reply, asked for proof of sale of vehicle which was provided (plus I gave them copy of my SORN receipt), then asked for DVLA to provide proof (something which they can check themselves). Today they are now telling me they want another months payment. Do not use worst insurance company I have ever used.”
“I have rated customer service as average, this is because their opening hours to discuss or cancel my renewal are 9 to 5.30 Monday to Friday and shorter hours on the weekend, my working day is 8am to 6pm seven day a week. Many people like myself are unable call within these hours, a later opening time would be appreciated.”
“My Experience with One Quote Direct was a most unhappy one. They did not provide any sort of service that would normally be expected of a reputable Broker.
They seemed to regard me merely as a "Milch Cow" to be charged fees at every opportunity whilst providing NO semblance of service.”
