“Cancelled insurance without letting me know, they cancelled because they made mistake with my date of birth which was not my fault, when i foned up they were so rude, & dont want to hear what i had to say, i payed £800 they only refunded me back £190. I will never use this insurance again, stay away”
“I wish I could give this zero stars as this company are criminals, since taking up this policy this insurance company has made it almost impossible for me to be insured by them after taking my deposit for some reason my emails wasn't coming through to them which is the email they had on file so they didn't get my no claims bonus I woke up to an email at 4 o'clock in the morning saying that my policy is cancelled knowing I couldn't call anybody to after 9am. Customer service was very unhelpful the manager at the time refuse to speak to me saying they were busy and I have to speak to them another day knowing I wasn't insured anymore. while on the phone I tried to send the email again but from a different email this time and funny enough that one went through so I'm under the impression and did they block the email they had on file for me!? Trust me people do not go with this company just a little bit more and go with a different insurance company.”
“Wouldnot use again would rather pay extra to insure policy was there and that funds were being taken on the day arranged. This did not happen received threatening emails regarding my no claims document which I had already sent. Additionally I had arranged for my direct debit to be taken out on a set day which it didn't when I called to query this was poor service and a hassle to change which inevitably caused me to pay the lot because I no longer trusted that payments would be made. Appalling and time consuming found it extremely difficult to get a hold of anyone and when I did they did not fill me with confidence.”
“Octagon are legal criminals they take a large deposit then all u get is cancelation threats there after instantly . Well cancel u if u don't pay another £200 now ! Then well cancel u if u don't give us all documents in 2 days . Disgusting they actually get away with as soon as they have ur big deposit all of a sudden they think of every way possible to get more money or just cancel u so they've earned a nice bounce for just being misleading lying and a toy town firm . I've used a few insurance company's that are nothing like these never had threats to cancel every day like octogon seem to find reasonsand as soon as my years over I'll happily pay more just so I don't have to deal with these wrongens. Stay away !!!!!”
“Octagon is not a good company to get your insurance through ,I would defiantly recomend you choose anyone else but this provider ,be careful as they fall under an umbrella of many company's but octagon provide a very poor service ,chronic response to enquiries and queries ,they are over priced and generally unhelpful to the point of providing misleading information .please choose an insurance provider wisely but don't Cooke octagon .”
“Was with this company then bought my own house 5 minutes away from parents house where I lived previously I had been with them for 4 months and my insurance was £600 for the year I phone to change address and get told they want an additional £700 which I had to pay on the day I couldn't pay monthly. So.i had to pay £50 cancellation fee as I obviously didn't have a spare £700. I then asked if I could just park the csr at my parents house then as it is literally around the corner which I was told no the insurance is for you it doesn't matter where you park the car. Which just shows what your dealing with”
“Very unhappy! 16 years motoring, no convictions and I had to sign a credit agreement for my insurance, then I received a letter to say they wanted proof of address, copy of my driving licence front and back, plus a portal code to check my licence! So far I feel like a criminal and have to prove I can drive! What about the ones who been caught with no insurance! Bet they have not been asked for proof!! Absolute joke! I'm within my 14 day cooling of period but apparently I'm still going to be charged £75 cancellation fees!! I would not recommend. Pay a bit extra and go to the leading insurers.”
“By far the worst insurance company I have ever had the displeasure of being insured by. Poor customer service. Wrote my car off whilst my belongings were still in it. Asked them to keep the car at the underwriters to enable me to collect my belongings , which they guaranteed would be OK, only for it to be collected that morning . Passed from pillar to post as if each department was a different company and they were no help whatsoever. I lost a fortune after having someone crash into the back of my car and accepting total liability. Never would I recommend these crooks.”
“Never had an accident in 30+years of driving didn't get much help on claim side just wanted to get out of way quickly wrote my car off said would have cost £1100 I wanted car back as I loved my car I could repair for less than £200 would cost me £ 350 to get my own car back!!! When you insure your car it then belongs to them why?”
“Worst company ever! Not even 24 hour service! Had to take out a 1 day policy on a new car because they were closed! Cancelled policy altogether and they slapped on a load of charges I was only with them for 11 days!!!”
“I was very impressed with the people spoke to on the phone, they were very helpful and kind. nothing was to much trouble. I am very impressed. Well done.”
“Trying to get hold of my no claims off the old insurer was a nightmare but Octagon were very helpful and patient. They managed to get the ncb for me.”
“Personally for me octagon insurance was quick and easy for insurance of my car.The price was lower then my previous insurer which I had less cover with my car,So overall very pleased with octagon and I'm gonna stay with them.”
