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NCI Reviews

1.9 Rating 66 Reviews

20 %

of reviewers recommend NCI

Company Reviews

1.9

Based on 66 reviews


Customer Service
Communication Channels	Telephone, Email
Avg Email Response Time	-1 hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE WORST CAR INSURANCE IVE EVER HAD. For starters they needed a lot of additional information on other named drivers which I had never had to do before. Every time I rang I seemed to be on the phone to the same guy who was just rude. I needed to cancel my car insurance as I had sold my car. Just over £100 to cancel which included the cancellation fee (fine) but a loss of earnings fee??? Never in all my time of driving nor anyone I know have had to pay a loss of earnings fee. I appreciate there is a cancellation fee as there is with most if not all insurance providers, but loss of earnings is just a complete lie. He argued on the phone when we questioned this which is not professional in the slightest. I’m convinced NCI is owned by this one guy sat in his parents box room. Never again will I use them and wish I had read reviews. All my insurance providers have been great especially 1st central, you can do everything online. DO NOT USE THESE THEY STEAL YOUR MONEY AND SHOULD BE SHUT DOWN”

Posted 3 months ago

“NEVER NEVER EVER INSURE WITH NCI INSURANCE COMPANEY، THEY CANCELLED MY car insurance with 9 years NCB، and forced me to pay cancellation pay all within 14 days of insurance. They say 55 pound deposit is non refundable and forced me to pay 55 pounds cancellation fee، they cancelled me insurance because I had non fault accident 4 years ago.”

Posted 1 year ago

“Took £350 off me then let me drive around for two days with no car insurance as had actually cancelled my car insurance or rather did not even bother to insure me.After three days of actually trying to speak to a human finally get hold of a rather rude agent who was actually far from human and told me I was going to be charged over £100 cancellation fee for insurance that was cancelled by the company ???you could not actually make this up barbaric heartless ruthless company now going to starve to death as to hand over £100 for nothing then have to pay another car insurance company has left me rather skint.Avoid this tin pot company and hold onto your sanity and cash”

Posted 1 year ago

“Avoid at all costs. The reviews say it all. Shockingly bad. Disgraceful. Steal peoples money.”

Posted 1 year ago

“Crooks need closing down, reporting to trading standards, I saw the reviews after I started a policy, within an hour I cancelled trying to take the 37.00 deposit and an additional 62 cancellation fee, within a 14 day cooling Period customers are entitled to a full refund incurring no cancellation fee. Complete pond life not paying jog on.”

Posted 1 year ago

“They are so expensive and their so called insurance payouts are ridiculously low. An utter rip off. I will never use them again but unfortunately need to carry on as I’ve been with them 13 years. They now charge me SO much a month as my pet is 13. I’ve had to claim £604 recently - they’ve given me £177 of that claim back. This is only my 2nd claim in 13 years. Never again.”

Posted 1 year ago

“After six and half years of being a customer with NCI Pet insurance, I feel I have been treated very poorly. I got an email in May to say that they had made an error on my account ( 61/2 years earlier), and that my payments were somehow in arrears. They put together a payment plan expecting me to pay £592 over a 6 week period! I am not querying the figure owed , but phoned customer service to say that I needed this amount spread over a 6 month time frame, not an unreasonable request as none of this has been my fault. I explained over numerous calls that to keep to their payment schedule would cause me considerable financial hardship, and unbelievably they have done nothing to help me. On this basis I really cannot recommend this company - their customer care is zero rated in this instance.”

Posted 1 year ago

“They are stealing money from customers. Avoid.”

Posted 2 years ago

“They are stealing money from customers. Avoid”

Posted 2 years ago

“I have never happened any accident”

(Car Insurance) - Posted 2 years ago

“WOrst service , ripping the people I took the policy from a third party website by stating less than 5 years option, but I have 4 yeasr 9 months ..policy cancelled saying that wrong data...and charged 75 pounds with in 8 days :(”

Posted 2 years ago

“Legalised criminals that need shutting down. Ombudsman is going to be very interested in these crooks.”

Posted 2 years ago

“NCI quoted my daughter £140.00 a month agreed by an email they sent her. Today they tried to take £340.00 out of her bank. She phoned they were rude and said it was their mistake but she would have to pay it. She said she couldn't afford it. Shes a hairdresser and doesn't earn that sort of money. The woman cancelled her insurance and said she has to pay £3000.00 cancellation fee. Disgusting dreadful company. Steer clear .They make the rules up as they go along. Still have the email agreement so hopefully can get some advice”

Posted 3 years ago

“"An account balance of £0.00 is still overdue. Please call us urgently on 01423 504 689 to arrange payment." This is the sort of incompetence you will have to deal with. Plus huge penalties to change address, job, car, or cancel. AVOID”

Posted 3 years ago

“The same as others have said below happened to me too. Put my bill up after the cooling off period from £70 to £120 o if I wanted to cancel it would of been over £400 which I simple do not have in a pandemic on furlough. I told them I couldnt afford that much a month but they didn't care. Barely used my car because of being on furlough and recieved no money back like other insurers have. Glad my contracts coming to an end so I can finally leave.”

Posted 3 years ago

“I changed my car for a new one after a few months and because I was unable to get new registration within a week they called me and said they would be cancelling my policy and charging me a cancellation fee... Also very rude on the phone.”

(Car Insurance) - Posted 3 years ago

“No problems at all when claiming for vet fees. Been with the company 3 years and have always had quick payouts. Staff are friendly and website easy to use. Offered the best life plans for our bulldog x”

Posted 3 years ago

“Scum bag thieves.”

Posted 3 years ago

“Appalling service from NCI. Sent an email saying insurance had increased (NO THEY DID NOT!!) after 14 day cooling off period. Didn't receive email because they did not sent it. Cancelled insurance as additional premium wasn't paid and charged me £316 for the privilege.”

Posted 3 years ago

“Easy to arrange cover and the policy is affordable and good value.”

(Car Insurance) - Posted 3 years ago

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NCI is rated 1.9 based on 66 reviews