“They dont want to help you. They just want to sit and relax not doing their job. Every thing that has stated in my coverage somehow didnt exist. Complicated and not helpful at all. If want declaration and explanation they just repeat the same thing over and over again that doest answer any of the question. The worst insurance company ever.”
“The worst insurance company to avail foreign travel insurance. Very pathetic service during claiming process. there is no SLA to resolve any kind of issues arising during claiming process. Things are taken for granted as if. No escalation with in their own team.”
“They are unethical Fraudsters. They come up reasons to reject even simplest of claims. Can you imagine eye glasses were ordered after visiting an eye doctor. Both were summitted in 1 claim. They declined claim for glasses stating only 1 claim can be made in a span of 2 years, citing doctor visit as an independent claim. I was shocked to hear this novel interpretation.”
“Ordered some furniture which should have been delivered three days ago.. Received three texts to confirm, then late afternoon the day before a text to say its been rescheduled.
Tried to contact them via their site.. Robotic reply was absolutely useless, so had to ring.
Was informed that my product had not been shipped as yet??..
Just tried again to send them a message through their site and it doesn't even send.
Really unhappy with their service so far..”
“I am from TCS and I always have problems logging into the Mayfair Portal, and they’re always finding reasons to decline my claims. Really disappointed and frustrated with the service they’re providing.”
“I am in TCS and the password always expires. Even i have reset it it gives random error issues like 'Log in temporally suspended due to too many failed attempts' or 'There was a problem logging you in with the details you supplied.'
And what is with the stupid mathematical question? Which stupid company has designed this? Utterly disgraceful.”
“This was a difficult renewal. The information provided was inaccurate with regards to the excess on the policy and the Broker did not, in the first instance, do his best to find the most competitive rate. Only after I complained that I found they had made little effort in this respect did they review the quote and find a cheaper alternative with a saving of almost £400.00.
Unless they are able to provide a better service at renewal I will not be using them to insure my vehicle in the future.”
“Needs a lot of improvements as I can say from personal experience they try to make things very difficult when there are simpler solution's available.”
“They came up with excuses after excuses to increase my premium as soon as my cooling off period was over. Example; within my 7 years NCB, one of those years was a traders cover and apparently that didn't count and I should have disclosed that! How? How on earth was I suppose to disclose that when the stupid form online doesn't give me that option and the brain dead idiot sales rep doesn't ask!”
“Had a quote online then had to call into the office to purchase the insurance, was told that the business cover I requested was incorrect (even though I have had this cover 15 years) the person I was talking to had no idea what they were talking about and was the only person in the office?
When questioning her opinion she got on the defensive telling me she was correct...anyway appalling customer service no knowledge of services and glad I went elsewhere for my insurance (with the same business cover).”
