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LV= Reviews

3.0 Rating 280 Reviews

50 %

of reviewers recommend LV=

Company Reviews

3.0

Based on 280 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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nick.joy@lv.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They tried to put up my insurance premium by over £200 with no accident and full no claims. I have been with them for years until they did that. I think I may have other insurances with them. I am going to dump the lot. The RAC gave me motor insurance for just over £450. I could only give you a photo of the shedder smoking, as a rammed the paperwork from LV in!”

Posted 8 months ago

“Have been waiting twenty minutes on the phone and still no answer. On the website it says to ring if your car insurance was before 22/11/22 but if you can’t get through I seriously would think about changing insurers.”

Posted 8 months ago

“Awful company. Will not cancel my auto-renewal and happy to charge my company even though I have notified them in advance. Avoid at all costs, it's just not worth it.”

Posted 8 months ago

“Current Insurance claim, no repair carried out, no communication from LV. Ombudsman contacted and awaiting reply. The worst insurance company I've ever dealt with in 64 years. Martin Mayes Registration P60MDM”

Posted 9 months ago

“20 years claim free record and they double house buildings and contents premium from £1231.32 to £2101.37 in a letter from Heather Smith their MD in charge. Aviva provide far better cover for less than half the price. Unclear why LV are a which preferred as they are clearly experimenting with a gouge pricing formula. Please do sit around and be ripped off by LV.”

Posted 9 months ago

“Just called LV to add a second car to our insurance policy. Jay was very helpful and explained everything clearly. Very happy with the price quoted. Would definitely recommend LV to others”

Posted 9 months ago

“Our house insurance renewal came through and although had gone up quite a bit we decided to proceed. We called them as needed to change my surname to my married name. The lady said it gone up again and she couldn't understand why and would call us the following day. The same evening we spoke to her an e mail came through stating our renewal, with name change had gone through at the amount first quoted. Then my husband gets a call the next day to say the increase was correct as we are now married and somehow a higher risk, very odd as they had already completed renewal. I called and a man then told me it would be jncreased but could not give me a reason why being married makes you a higher risk when asked. I have raised a complaint by e mail but so far no response”

Posted 9 months ago

“Ten years ago I took out a Liv flexible Investment Bond paying £300.00 a year over 10 years. Policy now matured payout very poor indeed only received £3600.00 after ten years!!! Disgusting investment return no doubt investment eaten away by Lv investment chares a total disgrace”

Posted 9 months ago

“Had an accident 27th May, no repair to vehicle as of yet, and no contact as to when. Spoke to a man there this morning! He said hang on and I'll make a call, 26 minutes later and still on hold I terminated the call. Registered another complaint, although at this point I feel its a waste of time. I then received another call today from the companies engineer to say what do I want to talk to him about! I replied that I hadn't requested a call from him. He said he had authorised my repair, to which I replied yes but when? A total waste of time and effort. Certainly won't be renewing mt cover with them in future, and now need to contact the ombudsman to try and get my vehicle repaired as no-one at LV seem either interested or haven't a clue! M.Mayes”

Posted 9 months ago

“LV income protection what a joke. My partner was off work sick. We waited 5 months on a decision, got further into debt and they didn't pay out a penny! Put your hard earned money in a safe place so it's there when you need it. Do not give it to LV.”

Posted 9 months ago

“absolutly ridiculous wanted to change car on insurance on hold for 58 minutes lost the will now.”

Posted 9 months ago

“Phoned LV to take up car insurance quote. Warning that "we are busy and calls could take half an hour before being answered" Fair enough. Every ten minutes a message - "your call is important to us we will be with you shortly". One and a half hours later I gave up. So LV have lost my business this time and in the future.”

Posted 9 months ago

“We tried to take out a policy online, but the LV system glitched and did not complete the payment. However, the transaction was recorded on our credit card account consuming £1000 of credit and leaving us unable to make a second payment. Ultimately we were left with an uninsured car, and LV said there was nothing they could do other than take out (expensive) temporary insurance at our cost. A terrible way to treat a customer given it was an LV system issue. They could have organised temporary cover, or provided cover until the pending payment cleared, allowing a second try. Awful experience. I don't need LV to explain what happened, but to explain why they were unable to recitfy an issue they caused”

Posted 9 months ago

“Just hope that your windscreen doesn't break. You have to go to Autoglass who have closed their depots and laid off staff so while my local garage can fit a screen in 5 days, LV expect me to be without a car for 14 days - and I don't expect to get a rebate on the insurance charge while I can't use it. You can't even talk to LV, they automatically direct you to Autglass.”

Posted 10 months ago

“Very easy, trusted and fast to make my insurance”

Posted 10 months ago

“Instead of finding a reason to pay out a legitimate claim they will think up any reason NOT to pay!….using these guys is as good as throwing your money away! Bad for business this company is and they send you from pillar to post. Zero stars for their shocking business ethic”

Posted 11 months ago

“Just got car back from elder and Paton Perth what fantastic repairs they have done would recommend them to anyone”

Posted 11 months ago

“The board members which make policy decisions have zero morals and treat their long term customers with no respect. Reduced my father's life insurance policy value by nearly £5000 and did not make him aware this change of policy. They responded to his complaint and advised that they did not think it necessary to tell him... disgusting and immoral practices. I definitely do not recommend this firm to anyone.”

Posted 1 year ago

“I took Income protection with LV. Four months before Christmas I went out of work injured. Dragged the claim on right up until February the following year then told me they wouldn’t pay me even though my injure was legitimate. X-Rays, doctors, physio and they made me wait six months before telling me they wouldn’t be paying and I can have my premiums back. Absolutely disgusting behaviour. Left me with no money and struggling over Christmas with four kids to care for. Filth of the earth. If there was a minus 10 stars, I’d click that. STAY AWAY!! FAMIUS FOR NOT PAYING OUT!!”

Posted 1 year ago

“Can’t thank this company enough after someone crashed into my car while I was on my holiday got a replacement car next day my car was taken to my home town and I was kept informed the whole time of what was happening unfortunately my car was written off but the customer service I got was fantastic any questions I had answered and not made to feel bad for asking them absolutely brilliant service and staff so professional and helpful”

Posted 1 year ago

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LV= is rated 3.0 based on 280 reviews