LV= Reviews

Name: LV=
Rating: 2.95

3.0 Rating 280 Reviews

50 %

of reviewers recommend LV=

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3.0

Based on 280 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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nick.joy@lv.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with lv for over 15 yrs,premium going up over 25%.with not claiming ever,spoke to advisor said lots of loyal customers leaving because of price increase,went on money market saved £150 also got house insurance with them not for long”

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Posted 2 months ago

“Worst Insurance company ever. Don't support the people that use them. Are ignorant and rude on the phone. Avoid them at all cost”

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Posted 2 months ago

“Terrible experience with them. Would never us ethem again for anything!”

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Posted 3 months ago

“Full no claims bonus and price goes up £320 more,your mad”

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Posted 4 months ago

“Car insurance nearly doubled despite having 9 years no claims..phoned them up and the customer service was horrendous,she honestly could be bothered,and couldn't wait to get me off phone..LV were great,now they have gone right down hill..very very poor..Shame”

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Posted 4 months ago

“VOID I have been a customer for over 20 years and called to say we were moving house 3 miles away to exact same type of house, brand new property built by a reputable builder, not in a flood plain or mining area standard brick and tile construction and they have refused to insure it. I asked why and they couldnt tell me therefore asked to speak to a superior who would tell me, I was told no one could tell me. My question if no one can tell me how has the decision been made. They offered to put me in touch with other insurers who would insure me and I questioned that these other insurance companies were probably associated to them how were they able to offer me insurance - my question was answered with silence. I have now cancelled my existing policy with them and advise friends/colleagues not to use them”

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Posted 4 months ago

“Changed my payment plan without informing me. Took all the money in one go without informing me. When finally got through to an agent she was smug and condescending and told me a fee of 300 pounds was needed to change the above policy to my suited needs. The account it went from caused my mortgage payment to bounce. Do not use this companies services under any circumstances. Their complaints procedure sends you in a circle then cuts you off.”

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Posted 4 months ago

“I regret to express my extreme disappointment with the service provided by LV Insurance. After an accident, I received a call assuring me that the necessary measures to rectify the situation would be promptly taken care of. Unfortunately, this turned out to be a prolonged and disappointing process. Despite their initial assurances, it took a significant two months to arrange a repair for my vehicle. Upon its return, I was dismayed to find overspray covering the car's surface. Subsequent attempts to address this issue were met with resistance from the garage, claiming it was fallout and refusing to rectify it. Upon involving the insurance company and an engineer, it became evident that the paintwork was subpar, with overspray persisting throughout the vehicle. Despite this, the insurance company, to my disbelief, claimed that the repair met their standards and implied that I had tampered with the car myself, an accusation I vehemently deny. This experience has been deeply frustrating and perplexing. I had entrusted LV Insurance to restore my vehicle to its original condition, only to receive it back in a worse state. The lack of accountability and the implication of my involvement in the car's deteriorated state are utterly unacceptable. I implore LV Insurance to re-evaluate their standards and practices to ensure such disappointments and baseless accusations are not inflicted upon other customers in the future.”

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Posted 4 months ago

“They hang up the phone when you dont want to renew policy. Keep away from them.”

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Posted 5 months ago

“Filled in an online application for car insurance with LV last Saturday 21st October 2023 - only to have the application declined, having gone through the whole online process. Declined because my ex HGV Driver husband, with a 58 year, impeccable driving record was named as the additional driver - and he is 81. What a disgustingly ageist Company LV are!”

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Posted 5 months ago

“Brilliant - until the renewal quote came - been with LV 3 years - got car/pet/travel discount given on pet insurance 5% - not much but all helps - then my car renewal quote came through £260 last year - £425 this year! No accidents/claims etc.. Gobsmacked! I won’t be renewing which is a shame but where’s the justification?”

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Posted 5 months ago

“Very unscrupulous company. Someone ran into the back of my car 2 years ago - they admitted liability and car was fixed no problem. 2 years later I get a solicitors letter from LV saying Hastings were now refusing to pay and that I had to sue Hastings and attend court to recover LVs money! I've obviously said I don't want to sue Hastings and if they are owed money then sue them themselves. Since then I have received multiple emails from LV threatening me. They've said it is in the T&Cs and are now saying they will put the accident down as a fault on my record and destroy my no claims bonus if i do not issue legal proceedings! I have reported to FCA and have contacted the BBC - I am also seeking legal advice to try and protect myself from their constant bullying. Be aware that if you take car insurance with LV this could happen to you.”

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Posted 6 months ago

“Have been a loyal LV customer fir a number of tears with home abd 2 cars insured with them. My home & building insurance quote increased from £210 to £330 in 1 year despite zero claims. On comparison site I was able to get an equivalent £225 policy from another provider. I'm certain that as I'm no longer an LV customer I will get a much more realistic quote next year, but on principle I will not be using LV again. I also will not renew my car insurance with LV.”

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Posted 6 months ago

“From the moment I called the Claims Department I was given complete support and kept in constant touch with advice on what to do. Claim settled rapidly after my partner was taken ill in Spain and we had to fly home leaving our car and possessions as we had travelled to Spain by ferry.”

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Posted 6 months ago

“Constant lies and no communication”

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Posted 6 months ago

“Left you for home & contents insurance after you increased the premium 51% year on year for exactly the same policy. The guy I spoke with to query this couldn't have been less interested, quoting LV's increased costs, payroll, etc. When I said it's just too expensive when the national average is 6.7% I was informed there are other insurers!!! So we went to Co-op at 3% on last years premium. Goodbye LV. Loyalty counts for nothing”

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Posted 7 months ago

“Broken down when suspension failed first recovery adgent came out Britannia rss caused bit of damage to car didn’t have right equipment to recover next day agent 2 came out with proper equipment taken to garage I made oppoiment with they then refused to take it then it was taken to compound arranged another garage paid extra for mileage car still in recovery compound now don’t know what to do poor comncation won’t be renewed this year go elsewhere”

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Posted 7 months ago

“I recently spoke to a lady called Christine who is American lady and lives in Bristol. I cannot say how helpful this lovely lady was in respect of explaining things in my policy. She took her time to go over everything. LV I hope you commend this lady on her expertise and get in touch with her. I’ve been a customer for many years with you, and have and are happy with your service. My e-mail is solly.hunt@live.co.uk some feedback on this e-mailwould be grateful .”

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Posted 8 months ago

“I give one star because is no minus stars…the worst company ever….stay away. Had home insurance, lost a product abroad and they don’t what to help because I decided to stay longer abroad. Worst customer service, they take your money but they will try everything to rip you off and to avoid paying you back.”

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Posted 8 months ago

“I'm deeply disappointed and frustrated with LV's home insurance claim process. We faced an unfortunate incident with a broken internal pipe on the 7th of June. LV chose to send multiple representatives from FFDR Limited, none of whom were able to rectify the leak. By the time the British Gas team arrived and fixed the issue within a mere 10 minutes, considerable damage had been inflicted upon our property. Now, two months have elapsed, and we're still waiting for LV to honour our claim. Despite swiftly collecting an excess of £350 from us over the last 35 days, there's been zero progress. To add to the inconvenience, they plan to strip down our kitchen ceiling and wallpapers, yet expect us to continue living in the property amid the chaos, showcasing a blatant disregard for customer safety. Communication is almost nonexistent. Every single update requires us to chase them down, only adding to the stress of the situation. We've made the decision to cancel all our insurance policies with them. It's infuriating how such powerful companies seemingly operate with impunity. Avoid LV's home insurance claim team at all costs. Their lack of care and communication speaks volumes about their approach to customer service.”

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Posted 8 months ago

LV= is rated 3.0 based on 280 reviews