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Lloyds Bank Reviews

2.6 Rating 1,063 Reviews

41 %

of reviewers recommend Lloyds Bank

Company Reviews

2.6

Based on 1,063 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Our 2 (two) Lloyds accounts are so well looked after. Recently, we were subjected to a ’small scam’. This only entailed some £27.00. As soon as we contacted Lloyds, 3 (three) of their wonderful people attended to us and put the whole ‘matter immediately to bed’! A few days later, we received a lovely Booklet telling how to avoid ‘scams’ and to be careful always. Now that is what we call REAL SERVICE.”

Posted 2 months ago

“Today I went to Lloyd’s bank high street slough with my husband, one of the staff member was very rude to us and she doesn’t know how to behave with customer. Please hire well mannered staff. Thank you.”

Posted 2 months ago

“Great big thanks to Reece on the phone who patiently and kindly walked me through my first time gaining access to the business website!”

Posted 2 months ago

“I can tell you it's so easy and good”

Posted 2 months ago

“Keep getting texts pretending to be from Lloyds bank notifying that payments taken out of my account. will take me over my overdraft limit.Went in to one of their branches to report the issue and they wouldn’t let me in due to the presence of my companion, a well behaved dog.Keep getting these texts ,strange as thank goodness I don’t have an account with them.”

Posted 2 months ago

“Worst bank you can ever bank with. They block your account for reasons they don’t even consolidate you with. When you do call them up their customer service take the mic to write your complaint up and actually get to the solution. Just another government funded bank that don’t care about their customers, no security for your money at all. Would not recommend and will be closing my account with them”

Posted 2 months ago

“I had a closed Lloyed bank account from about 42 years ago. When visiting the Lloyed bank Cheapside branch, I was lucky to have Ellan to assist me locating and retrieving my balance. Ellen is not only a patient, knowledgeable and kind person, but also fights for the customer's rights. She had to make many calls and inquiries to retrieve my balance and I would say that she was especially annoyed when the people who are supposed to know the correct answers quickly decided that they can't do anything about getting my account information. At the end, Ellen managed to retrieve and refund my account. I can't thank Ellen enough for her kindness and patient. Lloyed bank is lucky to have a skilled and kind person like Ellen.”

Posted 2 months ago

“Appalling customer service I was kept on hold with Lloyds dispute team for well over two hours trying to get money refunded which wasn't done as promised by in branch staff only to get no help and Lloyds stating my account doesn't exist despite physical evidence it does, had to order a completely new card go without access to my account for three whole days. There phone and local branch if you could reach someone had absolutely no idea what was going on in their own system their phone and staff either need additional training or a complete overall me and others have found them to absolutely useless.”

Posted 2 months ago

“"So far so good. Remains to be seen what car insurance quote is next time."”

(Car Insurance) - Posted 3 months ago

“Very poor service business account opening team 😡 wasting time not enough knowledge”

Posted 3 months ago

“I was at the bank today to withdraw cash 552 , when I requested to give me an envelope the lady said it was only for 1000 over. I am very unhappy with the service provided today. I had very high quality service from Lyods staff before. But today I was very disappointed.”

Posted 3 months ago

“Dated. Unsafe. Not recommended.”

Posted 3 months ago

“Worst people employed for customer service very easy to day check on the website then what the hell do you go to work for if you can’t help or guide customers who have already checked the website why do u even get out of bed with that bad attitude keep your problems at home and not work”

Posted 3 months ago

“Slow and poor service at Lloyds Bank in Newtown Powys. Not a good first impression as I have just switched to them and after this will be switching back for sure. There were two cashiers sat there with only one other customer. I was paying in cash and it would have been quicker to go to the post office.”

Posted 3 months ago

“Been with them 30 years. They used to be good however their habit of locking my accout without telling me by call;text or email is gone beyond what I can deal with and am now looking for a bank with the best customer services. As I have over 500k to invest I probably will choose a private bank. Last time I called them they asked me to jog on down to my branch. I reminded them as they love to close branches my nearest is now 31 miles away and that is not going to happen. If they want to act like an online bank with no branches then dont act like they have branches. May as well be with Starling etc who actually pay interest. Lloyds 'backoffice' dept need reviewing by Lloyds top brass.”

Posted 4 months ago

“"Always served me well"”

(Car Insurance) - Posted 4 months ago

“Very good, I’m happy with it”

Posted 4 months ago

“"I\u2019ve told everyone I know about Lloyds and not to use them. They are the worst insurance company I\u2019ve ever had to use. And I will never use them again. "”

(Car Insurance) - Posted 4 months ago

“Fraudulent and Biased Banking Practices We received a dispute from one of our customers regarding the charges associated with the products they acquired from our company. We encountered a challenging situation with this customer where his communication was unfortunately abusive. In response to their dispute, we provided comprehensive evidence, including our refund policy and specific details highlighting the successful use of our products and services by the customer, and also his words toward us. Despite our diligent efforts to present a fair and thorough case, it appears that the resolution favored the customer. The situation is unjust given the compelling evidence we have submitted. The Bank is biased and conducts malpractices by favouring its customers, no matter what the case is. If you have customers using Credit Cards from this Bank, please ban the transactions.”

Posted 4 months ago

“Rubbish service. Another morning of frustration and time wasted. Was told by a snooty assistant on my last visit that I must use the in-bank ATM and it will let me withdraw any amount - WRONG - it won't. Took what it allowed and then joined the queue for the one and only cashier as I needed more cash. Immediately jumped on by another assistant who demanded to know why I was in the queue - told her why and she just walked off. After 5 minutes I got to the cashier. Her terminal doesn't work and can't read a card chip. Virtually no communication from her at all so asked why she couldn't type in my details on her keyboard - we have to read the chip she says! Another member of staff called to open another till but he was 'busy' and never arrived. After another 10 minutes of PC restarts she eventually managed to read the chip but had by then forgotten why I was there. Eventually got the cash I wanted but guess what - after having a Lloyds current account for exactly 60 years - I'm off, you can keep your rubbish service.”

Posted 4 months ago

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Lloyds Bank is rated 2.6 based on 1,063 reviews