Name: Legal & General
Rating: 1.69

“Previous awful experience with this company & my new mortgage health insurance was with them so came on to see if any change so Thankyou everyone for the bad reviews as I’ve made alternative choice & saved myself a ton of grief !!!! 😡”

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Posted 8 hours ago

“I have been waiting almost three months to get my pension payments from L&G. They told me it should take about 6 weeks from start to finish and almost three months later and I still haven’t received my first payment!! I would steer clear !! They don’t return phone calls or reply to emails!”

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Posted 4 days ago

“I would give zero stars if possible! Shocking Experience with Legal & General for a Critical illness cover . After 6 years of payments on the insurance when I have done a claim , they have declined my claim after 8 months of investigation as well as cancelling my insurance and they have returned my payments back . Why didn’t they tell me after a month, a year …???? At this stage no other company will offer me a insurance , probably if I died, my wife and kids would have been homeless by now.”

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Posted 1 month ago

“I have a pension with this company, its performance is shockingly bad, growing by only 3 percent in the last 5 years.....even I could manage the money better by putting it into a savings account...they should be investigated and shut down because they are preying on the pensions.”

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Posted 1 month ago

“I would give zero stars if possible! The call centre is an absolute joke. Agents continuously hassle you, calling from different mobile numbers. They are rude, dismissive and unprofessional. They 'would not listen to me' until I listened to them (same story each time and quite frankly Im fed up). Told me I am wasting everyone's time but would not let me cancel when I directly asked to! Went through to the manager who promptly hung up on me without saying a word! I will not deal with legal & general until they have a call centre which can operate professionally”

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Posted 1 month ago

“L & G I’ve taken got my personal pension with them they are absolutely hopeless at arranging the simplest of things. My pension was with another company I took a lump sum payment from the pot and transferred rest into a monthly income. I received the sump and the rest was transferred to L&G at the same time. So my monthly income should have started at the same three months later and still no income after numerous phone calls. Then I received the first payment only to find it pushed into another Income Tax bracket that I shouldn’t be in. There mistake and up to me to get out of it. HOPELESS isn’t a good enough word to describe there incompetence. Keep away they’ve even got my payment date as the 30th of the month, I wonder what’s going to happen in February of every year that’s how incompetent they are. Just keep away go elsewhere your have nothing but problems with them.”

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Posted 2 months ago

“Shocking Experience with Legal & General Surveying Services If I could I would give than one star. My encounter with Legal & General Surveying Services has been a nightmare. The surveyor they assigned to evaluate my property showed a lack of qualifications, knowledge and professionalism. To my disbelief the surveyor spent a total of 4 minutes and 9 seconds on my property. I have evidence in the form of a video recording that captured their fleeting visit. It's quite alarming that someone who claims to be an expert in their field could produce a report after spending such a short amount of time on site. This inexperienced surveyor not undervalued my property. Also submitted a falsified report to my mortgage company. Its truly baffling how Legal & General Surveying Services managed to create a multipage report based on a quick 4 minute walkthrough. The surveyor arrived at my house at 12;43 PM. Left at 12;47 PM, which's hardly enough time for a thorough assessment. The lack of attention to detail and expertise demonstrated by LGSS is not unprofessional. Also raises serious concerns, about the integrity of their valuation process. There are people who feel the way and its clear that L&G surveyors are incredibly inadequate. To sum it up I strongly recommend not using Legal & General Surveying Services. Their careless attitude, towards property valuation combined with their lack of expertise has left me unsatisfied and distrustful of their services. You'd be better, off avoiding these individuals completely to save yourself from any hassle.”

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Posted 2 months ago

“Legal & General make changing your pension-receiving bank details virtually impossible. Having been encouraged to opt for paperless correspondence by my bank and by Legal & General, I do not have any hard copy documentation. When attempting to change bank details within the L&G portal they request hardcopy proof of the new bank account details, which of course L&G and banks enthusiastically discourage. They will accept electronic correspondence but, for security reasons, banks do not transmit bank account information via email. What should be a two minute admin process turns into a very protracted, time-wasting distraction which consumes weeks/moths of your time. I find the nonchalant arrogance of Legal & General quite astonishing. Only when I have the right to move my pension fund to an alternative provider without penalty will failing organisations such as Legal & General move to change.”

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Posted 2 months ago

“I had protection insurance on my pension and so did my husband, long story short I called them to say we could no longer pay it and the girl I trusted to look after it on the call only left me with not kicking in the payment protection to cover the monthly payments now I’m left with a pension worth nothing…. They have no record of the call I asked did they record then and they didn’t so simply I loose don’t know why but I loose”

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Posted 3 months ago

“Terrible company that we are to take up with the ombudsman as the service is nothing short of insulting. Grandfather paid into a policy for 20 years and when died they are making it near impossible to make a claim. The staff are incompetent with a could not careless attitude. Wanting documents galore from a copy of the will , power of attorney , original death cert etc which has being sent twice recorded and still say its lost. The company is a complete joke. We have cancelled all our polices due to this and advising all family members to do the same along with my large social media network. Dont be fooled by the responses to reviews as nothing happens as just lip service , the company is nothing short of a shambles that should hang their head in shame and be closed down. Happen to take premiums , not so much on delivering the service paid for”

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Posted 3 months ago

“I applied to take my pension on the 8th August to date Monday 13th November I have still not received it. I have now spent 9.5 hours on phone calls to and from them. They've lost my pension within their system so they say. They've even tried to say it was my fault. Then on the 2nd November I received my twenty five tax free amount. On Saturday 11th I received six letters quoting the wrong amounts paid and different reference numbers allocated to the same account number. I sent a very long email and received yet another call from them, the guy said he had seen my email and wanted to update me on what was happening but it was clear he hadn't bothered to read it. He then said he would call me on Friday, today is Monday 13 November how much longer do they need. These delays have cost me thousands of pounds yet they don't care. My advice to anyone is stay clear of this company. I can see at some point I'm going to have to take legal action in order to get this sorted out.”

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Posted 5 months ago

“Jonathan crofts came to do a homebuyers survey level 2 on a house in doncaster we want to buy , he was very helpful and imformative b4 the survey and after on the phone. I asked lots of questions nothing was too much trouble and he was very helpful and knowledgeable. I would definitely recommend Jonathan . Carolyn and dean cousins doncaster”

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Posted 5 months ago

“Absolutely shocking customer service. I'm still waiting to hear back from my critical illness policy, which I logged 5 months ago. My husband is dying of Lung cancer and I have to keep phoning them for an update. I've been told that there isn't a timescale within this company to provide an answer. It can take months or in fact years to get a conclusion. In the mean time they are still receiving payment every month and I've been informed that they didn't do anything with my claim for two months. Absolutely shocking! I would avoid! Update: As you can't add to the thread on Trust pilot, I received a message below from Dylan and forwarded on the relevant information to him and surprise NOTHING. Avoid this company, they will continue to take your premiums and do nothing with your claim. Maybe all insurance companies are like this and this is shocking especially as I'm trying to make sure my husband is as comfortable as possible in last stages of his life and I shouldn't have to be chasing up to find out what is happening with this claim. Update: As of November 2023, still no outcome of my husbands claim and researching this further in the feedback from other customers below - it would appear that the positive reviews are only when you take out the policy (this would be the norm) but all the negative feedback is due to claims being rejected/no conclusions or pensions not being paid out. Waiting for my complaints outcome also, received an email last week that they haven't allocated it! Whatever that means?! 'Unfortunately, we are not in a position to offer a final resolution as the complaint is still awaiting allocation. We hope to be in a position to offer a final resolution before 22/11/23.' Read the feedbacks for yourself! AVOID THIS COMPANY!!!”

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Posted 5 months ago

“I am terminally ill all I want was a claims form so I can help my wife with the administration she willhave to do when I am gone. You can't submit a claim without a death certficate so why won't these incompetant people send me a blank claims form which is useless without the death certificate.”

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Posted 5 months ago

“Absolutely terrible company. Very very incompetent they had someone dealing with my case who only works twice a week even though I'm in danger of losing my home. Time is not of the essence with them. They have declined my income protection aswell as cancelling my life insurance I have terminal cancer so I am now un insurable. They really havnt got any customer care what so ever. I have asked on numerous occasions to speak to a manager only to be told on every occasion that I cannot speak to one. They have made or forced a very ill man into defying doctors advice and return yo work which I am not fit for. Shame on them. AVOID AT ALL COSTS”

Helpful Report

Posted 5 months ago

“I have an income protection claim. They had the wrong doctors details, even though i notified them. I moved home and notified them, which they didnt update on their system. They have a disregard for the data protection act and the financial codes of practice ICOBS 8.1 Insurers: general ICOBS 8.1.1R06/01/2008 RP An insurer must: (1) handle claims promptly and fairly; (2) provide reasonable guidance to help a policyholder make a claim and appropriate information on its progress; (3) not unreasonably reject a claim (including by terminating or avoiding a policy); and (4) settle claims promptly once settlement terms are agreed. Taking the complaint to the financial ombudsman. I have been in hospital because of them with suicidal ideation. They do not care as there is no accountability. save your money or donate to charity. I would give them a zero for being ethical, open and honest. A zero for communication A zero for following the rules. A zero for customer satisfaction. A zero as a company working in this sector- shame on you.”

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Posted 7 months ago

“I have an income protection claim. They had the wrong doctors details, even though i notified them. I moved home and notified them, which they didnt update on their system. They have a disregard for the data protection act and the financial codes of practice ICOBS 8.1 Insurers: general ICOBS 8.1.1R06/01/2008 RP An insurer must: (1) handle claims promptly and fairly; (2) provide reasonable guidance to help a policyholder make a claim and appropriate information on its progress; (3) not unreasonably reject a claim (including by terminating or avoiding a policy); and (4) settle claims promptly once settlement terms are agreed. Taking the complaint to the financial ombudsman. I have been in hospital because of them with suicidal ideation. They do not care as there is no accountability. save your money or donate to charity. I would give them a zero for being ethical, open and honest. A zero for communication A zero for following the rules. A zero for customer satisfaction. A zero as a company working in this sector- shame on you.”

Helpful Report

Posted 7 months ago

“Terrible company, call handlers are incompetent. I have spoken to 3 "customer service" representatives and it would appear their goal is to wind you up then tell you to calm down. They each provided me with incorrect information and seemed unable to do their jobs. I have raised a complaint but I would stay away from this company in future and warn others to do the same. Londiwe & Philisiwe would benefit from being pulled out of their current customer facing roles to receive further training so they can do their job competently. As for Gareth, I would suggest he is pulled from his current role and never return to customer services, his smugness whilst being wrong is borderline hilarious.”

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Posted 7 months ago

“Terrible service,applied for My pension details in July as I retired 2 years ago as my pension pot dropped £19,000 in 2 years.they told me my details was posted on 5 August,then I received a text on 11 August saying details have been posted. It's now 16 August.never known the post to take this long,must be comming by pigeon post Terrible service.”

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Posted 8 months ago

“I would like to award them zero stars for their inability to provide any customer support and to discriminate against their customers age and disabilities. My husband has a term life policy with them that included a waiver option. He has been recently diagnosed with young onset dementia PCA meaning he can no longer work. He has paid over £100 a month in premiums for 19 years to now be told they removed the waiver option when he was 60(he is now 64)and he does not qualify. The policy schedule does not state that they will cancel this at this age and reduce the premium to reflect this. In fact it states the opposite- quoting the same amount to be paid throughout the 20 year term. The have no empathy, no morals and not an ounce of kindness. Stay away from this truly incompetent, discriminatory company and everything they embody.”

Helpful Report

Posted 8 months ago


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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