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John Lewis Insurance Reviews

1.7 Rating 402 Reviews

16 %

of reviewers recommend John Lewis Insurance

Company Reviews

1.7

Based on 402 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“last years price £348.08 This year £729.34? 50+years no claim bonus !! The phone message is that they will not talk price. Held on for goodness knows how long, no answer so gave up. Quoted by a major bank for the same cover £426 .38. Message to John Lewis: If you don't want to be in car insurance get out of it. This is just giving you a bad name.”

Posted 1 week ago

“This is the worst company for home insurance. I tried to cancel my insurance over the phone and I was told that you have to cancel online. I filled out the form but it won't send. Because of Easter and the form not sending, it was two days out of the 14 day cancellation period. They now want 40 pounds plus they have already taken 24 pounds cancellation fee. The people on the phone are so rude and don't want to talk to you but suddenly when you cancel and they want over 38 pounds cancellation fee, they have sent four emails and a telephone call in one day to try and collect the cancellation fee. This equates to nearly 60 pounds to cancel for a 16 day insurance.”

Posted 2 weeks ago

“Terrible service, I was given a quote on the 21st March that was valid for 30 days, I received email confirmation and pdfs. When I went to retrieve and pay for the quote on 23rd March, I was told there was an error in the system and all quotes from the previous week were invalid. I was told I would need to create a new quote which was almost double the price. They do not honor their quotes and did not offer any good will, I would steer clear of the John Lewis insurance.”

Posted 3 weeks ago

“An utterly toxic disgrace from start to finish - except that, SEVEN WEEKS after registering my claim, it is not finished. Having written 1 March for payment of outstanding VAT I have resent the same email around 16 times, and had not one reply as of 5pm 15 March. And, having been a huge fan of Waitrose in previous years, it is staggering and tragic to see how quickly a once loved British institution has been dragged into the gutter. Absymal phone queues with drivel about 'exceptionally high call volumes' (AKA chronic understaffing; something is not exceptional if it happens all the time), and incompetence and wasted time at almost every single stage of this process. If you suffer home damage, expect JL Insurance to be by far the most stressful and toxic part of the whole experience. In a sane country, a company with 1.7 of 5 for its last years near 400 reviews would simply not be allowed to keep trading. If possible, I would rate as minus 1. Avoid like the plague.”

Posted 1 month ago

“waited 3 minutes for the call to give me a load of policy wording and then waited 43 mins and no one answered. POOR SERVICE!”

Posted 1 month ago

“My mother died last week, her house insured by JL. Phoned to tell them. Unlike everyone else they don't have a bereavement line, you just call like everyone else. Got through after 3 mins of blah blah caveats and the agent is clearly caught off guard to be told his customer has died. I got a follow up email addressed to Kevin when I'd told him my name is Keith, I even spelled it, and they had cc'ed my mother's email address...b,b,but I told you she has died, she won't be reading her emails. After the JL credit card debacle I didn't think it could get any worse, but JL have proven otherwise.”

Posted 1 month ago

“I would advise anyone who is looking at John Lewis for home insurance, to avoid this company like the Plague. This Company is the most disgusting company ever. Please allow me to elaborate. 1. If you buy John Lewis Home insurance, they immediately transfer your insurance to third party company. 2. All the contact numbers listed on the Internet, are third party companies. If you request copies of old policies to prove you had insurance from a number of years ago. "Legal Cover". Please do not expect to ring any number direct for John Lewis. This is impossible. 3. If you phone a third party for previous documents, you will be refused as they are not the Policy holder, "John Lewis is", but you cannot contact them. 4. You pay for a service for Home insurance that John Lewis, should provide, but they do not. They take your money and then hand your details to a third party company. Please do not touch this company, they are an absolute disgrace.”

Posted 2 months ago

“We were going on holiday and the car was packed and as I went to lock the front door the key got jammed in the lock. That was around 7pm and a locksmith didn't arrive until after 11pm. We were locked out of our house at night with young children and didn't get back into our house until nearly 1am! The lady on the phone was rude and unhelpful and made the most minimal of effort, even though I said I had young children and needed to get them to bed. As a result, our children were forced to sleep on the patio for 6 hours 🤬 When the locksmith arrived, he was horrified (his word) that we hadn't been prioritised and that we most definitely should have been because 1. we were locked out of our house with no means of reentry and 2. we had small children. He said it was a disgrace. He's right.”

Posted 2 months ago

“Made numerous phone calls to try and add another person to our cover. Each time waited on hold for up to 1 hour with nobody answering the phone. Can’t even get through to cancel them. They said email replies take 3 working days. Pointless to us now on a Thursday when we need coverage on Monday. They haven’t sent me a renewal form despite needing to renew in two weeks either. Does not do service to the brand at all. Absolutely pathetic service. Needless to say we shall not be isi f them again.”

Posted 2 months ago

“The worst Customer Service I have ever experienced. What would happen if you had a claim. Shocking.”

Posted 4 months ago

“I'm covered by John lewis emergency insurance. I phoned on the Sunday and my claim was accepted with a claim no. On Monday at 8am a man arrived saw the problem, took photo and said he would send report straight away. After phoning all week I asked is anyone coming. The answer was I wasn't covered. I then got a text saying thank you for allowing us to carry out a repair at your property ,please give feedback. I did!!!”

Posted 4 months ago

“Still no forward. Had a phone call Friday, saying I would have an email. The attachment on the email, we cannot open. Called up to explain this…told can only speak to Selina, who is on annual leave for 2 weeks. We have no answers yet again. Sent a quote, of which we have no clear answer to. We have accommodation which needs to be booked and paid for. We have pets boarding which needs to be paid for. Was told payments would be sent, but had no payment remittance emails so looks like another lie. Have no choice but to instruct our solicitor to proceed further as we are just been given the run around. 4th october we was informed builders left our home. It is now 19th November and still no works on our home and answers to anything. Absolutely appalling is an understatement. Date of experience: 04 October 2023”

Posted 4 months ago

“just had my house and contents insurance renewal made no claims and the renewal quote has gone from £690 to £1200!!!! How can that be justified???”

Posted 5 months ago

“Without a doubt, the worst insurance company on the market! Appalling customer service, criminally high premiums compared with other companies, you would need your brains tested to give your custom to John Lewis. Frankly, I suspect that the whole John Lewis group is about to nose-dive into oblivion, and good riddance. Have just transferred house insurance to another company and for the same cover, our monthly premium has dropped by 25%. This is a genuine, unsolicited, review and my earnest advice is not to touch John Lewis Insurance with a bargepole.”

Posted 5 months ago

“John Lewis Premium House and Contents Insurance. After another year of no claim my insurance renewal cost rose by over 45%...... Yes 45%. Their underwriters that you have never heard of get very low ratings on Trustpilot. .. No wonder John Lewis have problems apart from an appalling CEO who has no retail background. ....it shows !!”

Posted 5 months ago

“My home insurance was set to renew automatically. I was notified overnight that they could not take the card payment. Less than 12 hours later, on a Sunday when they are closed, they cancelled my home insurance buildings cover with immediate effect. I was left with no cover with no notice. I could have lost everything if the worst had happened when I had no insurance. I would have been able to sort it out the next day. Totally rubbish.”

Posted 5 months ago

“I have been with JL insurance for 2 years in a row and last renewal quote went from £550 to £980, say no more, they obviously don't want/like loyal customers / drivers that pay and don't claim...”

Posted 5 months ago

“My car insurance last year was £460. This years renewal is £770 . I have had no claims and not even a speeding ticket ! Ridiculous. Now found another company with five star reviews and better cover for £550”

Posted 5 months ago

“Loss Adjuster Sedgwick UK Overview Reviews About Sedgwick UK Reviews 1,341 • Poor TrustScore 2 out of 5 2.2 VERIFIED COMPANY In the Loss Adjuster category www.sedg wick.com Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 95% of negative reviews Replies to negative reviews in < 1 week Reviews 2.2 1,341 total 5-star 16% 4-star 3% 3-star 1% 2-star 2% 1-star 78% Your review is pending.Read more Very upset family 0 reviews Rated 1 out of 5 stars Extremely upset Our home insurance is with John Lewis. Sedgwick instructed builders to rectify my home, after escape of water. The builders completely stripped out all the flooring in the living room, bedroom, hallway. Taken out the electric shower, leaving live wires exposed. Dismantled built in, custom made furniture. Stripped out the complete bathroom, flooring and wall tiles and decided to not continue with the work - rendered our home an unsafe construction site. I have repeatedly asked, begged for them to instruct builders to finish the works so we can move back home. I have been given a list of nonsense excuses. We now have no choice but to contact the solicitor who dictated the letter of complaint again to intervene. Feeling extremely stressed and exasperated by all this. I can’t believe that John Lewis, with its fantastic reputation and the premium I pay for our home insurance policy allow companies like this to operate under their brand. We are not asking for anything extra ordinary, just for our home to be finished so we can move back in and enjoy our home as we did prior to the leak! I cannot put into words the stress and upset this is causing- especially to our daughter who is vulnerable with her health condition and special Needs.”

Posted 6 months ago

“I have to say, that it seems all big companies cannot be trusted for loyalty. in one year John Lewis increased their car insurance from £438 to £667 and could not give us a good reason for the increase. inflation is running at 10% but they have the audacity to increase car insurance by 54% no wonder people drive with no insurance. over 15 years no claims. this means nothing now.”

Posted 6 months ago

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John Lewis Insurance is rated 1.7 based on 402 reviews