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Insure pink Reviews

2.2 Rating 114 Reviews

28 %

of reviewers recommend Insure pink

Company Reviews

2.2

Based on 114 reviews


Customer Service
Communication Channels	Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just been on the phone for over 40mins to someone who did not have a clue what they were doing in the end i had to hang up without a solution to my problem..All i wanted to know is if they could match a cheaper quote i had had for car insurance..very disappointed ....”

Posted 1 month ago

“2nd year motor quote doubled, then they auto-renewed my policy even though i asked them not to, then tried to charge me for cancelling it me morning it was renewed! Non-existent customer service. Don’t answer emails, don’t even respond to written complaints. Will be reporting to the insurance ombudsman as they didn’t respond to my complaint within 30 days.”

Posted 2 months ago

“Was in a car accident yesterday even. Though the accident wasn't my fault insure pink are saying it's my fault. The woman I spoke to, had no care, compassion or empathy. It's not fair that I am being blamed for the accident that wasn't my fault. When asked to speak to a management she denied me that request which is my right as a customer. When I said that she had no care, compassion or empathy she became very dismissive and defensive she couldn't wait to get off the phone to me she was rude and abrupt toward me. Don't use this company they don't look after the customers and certainly won't be renewing with them next year.”

Posted 8 months ago

“Absolutely disgusting my daughter involved in a car accident driver came speeding down her road was clear when she pulled out he smashed into other car's they are saying it's her fault lady on the phone had no thought to how she was feeling rude isn't the word stay well clear”

Posted 8 months ago

“Can’t get through to them to cancel your renewal but as soon as you stop direct debit it takes them two weeks to get the bailiffs involved,absolutely disgusting just glad I haven’t had an accident because I dread to think how long that would take to get sorted”

Posted 1 year ago

“Stayed with this company a number of years. Just experienced worryingly poor customer service on a shockingly bad connection phone call using the 03333219790 number as given on my renewal notice. Would be great if a customer manager were now to make contact with me to clarify a few things. Looking elsewhere in the meantime.”

Posted 1 year ago

“Due To a date error of a non fault claim 4 years ago this insurance company took 6 weeks to contact me, they were rude and increases my premium over £100, after 6 months i had to sell my car and they charged me £85 to cancel and have sent ti a debt collector….awful company!!!”

Posted 2 years ago

“Customer service is poor and admin charges are daylight robbery. Will never use again.”

Posted 2 years ago

“Worst company ever. I have had my policy for several months and they suddenly sent me and email requesting additional details I found this strange and have never had this happen before, however I carried through with their request. Now suddenly my policy is up by over £200 AND they’re charging me a £30 admin fee! Absolute joke. They should be ashamed of themselves. Stay clear.”

Posted 2 years ago

“I cancelled a policy in July 2020 they reinsured it without my knowledge until they sent me an email about renewing July 21, refused to issue me any refund when I contacted them but sent me cancellation email. They ha e just renewed again. Do not use them”

Posted 2 years ago

“I used GoCompare and InsurePink came up as very competitive so I went with them. Three weeks later they requested lots of information and documentation, what was strange was the request for windscreen damage which is not recorded on the GoCompare site. When I gave them the information they put up the premium by £75. I cancelled. DO NOT USE THEM ITS A SCAM!!”

Posted 2 years ago

“I have spent hours ringing this company and speaking to 5 agents trying to get them to send me confirmation of the correct details on my policy of my new car but they repeatedly send me my old car details despite having paid my premium.”

Posted 2 years ago

“Terrible terrible company. Informed them that I would not be renewing car insurance as car is being sold. Since I have had nothing but hassle and problems with them and incurred extra charges???? Yet they choose to say if I do not pay the £9.62 they will forward it to collection company yet the policy was paid in full so what is the charge for! AVOID AVIOD I WILL NEVER INSURE WITH THEM AGAIN”

Posted 2 years ago

“Website where your policy is stored is regularly down (actually I only ever was able to access the site once since I am under contract). I had a key claim to make but I could not check my policy online, and it took ages to reach someone on the phone since the site has been done for 2 days in a row (minimum). It took 45min of wait to speak to someone, who struggled to find the number to direct my query to (add another 5min!?!) where my details were taken to find out that I had 48hrs according to my policy to make the claim. Absolute joke. But happy Chris because she pushed back on a claim and saved money to the business using a policy clause I cannot see myself since I have no access to it online (obviously they do not send any hard copy). Appalling.”

Posted 2 years ago

“Unable for weeks to contact company on website or phone.”

Posted 2 years ago

“They matched my price range and didn’t want to stick a black box on my car.”

Posted 3 years ago

“Be warned....you think you're cover as you've ticked what's normal ...you call them as rear glass is smashed by a stone and they say it isn't covered! If it had been smashed by a theif then it wouyld have been covered - now facing an £800 bill. Check the small print!”

Posted 3 years ago

“If I could give a 0 star rating I would. Would not recommend, very unhelpful whenever you call and need help. They say you make claims when you haven’t and now I can’t get my 2year no claim bonus back even though it’s protected. I called up a month before selling my car which was also a month before my renewal was due to cancel my insurance and was told it would be done. Was going through my emails just to find that they had renewed my insurance anyway without my knowledge. Now they’re saying i owe them £169 and trying to tell me that I never phoned up and I must prove I sold my car. Lady on the phone was absolutely rude Would not recommend this company to my worst enemy! Cheap isn’t always better. I never post reviews so this says a lot!! Whatever you do don’t get insurance from this company.”

Posted 3 years ago

“I have been insured with this company for 3years with no problems. However from june of this year they have started taking an extra£48 per month out of my back account without any warning! All this while I worked right though lockdown as a single parent. I wonder why i was using my overdraft???”

Posted 3 years ago

“This must be scam. I insured a vehicle I have owned since new with inure pink and five days later received an email asking for additional information, namely a copy of the V5C. The agent I spoke with advised that the date of ownership and the date of vehicle registration did not match and that was the reason for the query. I supplied the V5C, only to receive a letter asking for more information (same as many other reviewers). I cancelled the insurance immediately, which was well within the 14 day cooling off period, only to be advised that the 10 days of cover had cost the equivalent of 25% of the annual premuim. Not a bad scam they have going on there.”

Posted 3 years ago

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Insure pink is rated 2.2 based on 114 reviews