Insure 2 Drive Reviews

Name: Insure 2 Drive
Rating: 4.54

4.5 Rating 1,441 Reviews

91 %

of reviewers recommend Insure 2 Drive

Company Reviews

Metrics

Info

4.5

Based on 1,441 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been holding for 1hr 20mins. I wouldn't mind, but I don't even use this company. Shocking service”

Helpful Report

Posted 9 months ago

Hi Mad, we're sorry to hear of your disappointment in relation to the call hold times. If your query remains unanswered, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 9 months ago

“Appalling company with complete disregard for it customers. Impossible to get through to update policy as requested and now you've cancelled it!!!!”

Helpful Report

Posted 9 months ago

Hi Paul, our apologies for the difficulties you've had trying to update your policy. If this still remains unresolved and you'd like us to investigate this further, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 9 months ago

“No answer after spending THREE DAYS trying to get through after an HOUR on the phone... appalling... tried emailing with NO RESPONSE. Awful customer service we have gone elsewhere and are trying to cancel policy with Insure 2 Drive after this but still no answer.”

Helpful Report

Posted 9 months ago

Hi John, I'm sorry for the delays you've been facing trying to get through to us. We're sorry to see you have decided to leave us and if you haven't yet been able to cancel your policy, please forward your request to insure2drivefeedback@sabre.co.uk and I will chase this up for you. Kind Regards.

Posted 9 months ago

“Have been trying to contact for 3 days. At all different rime s and currently while type this complaint. The longest call time I was on hold was over an hour. Sent an email to customer services yesterday with all policy info and for a call request and nothing. Do they even any longer exist. Had my money and no customer service. Why is no one responding or picking up calls.?????? Very frustrated”

Helpful Report

Posted 9 months ago

Hi Ash, we're sorry to hear of the delays you're experiencing. Would you be able to email your request to insure2drivefeedback@sabre.co.uk so we can investigate further for you? Kind Regards.

Posted 9 months ago

“Unfortunately no option for no star review Spent hours on hold and emails go unanswered the most unprofessional company ever”

Helpful Report

Posted 9 months ago

Hi Sarah, we're sorry to see this review. If you still haven't received a response regarding your request, please email us at insure2drivefeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

Posted 9 months ago

“i WANTED TO TALK TO CUSTOMER SERVICES ABOUT MY POLICY. I GAVE UP AFTER A 45 MINUTE WAIT THIS MORNING. I AM TRYING AGAIN THIS AFTERNOON AND SO FAR HAVE BEEN WAITING 1 HOUR AND 23 MINUTES. TOTALLY UNACCEPTABLE.”

Helpful Report

Posted 9 months ago

Hi Andrew, we're sorry to hear about the long call wait times you've had trying to get through to us. If you haven't been able to get through yet, please email your request along with your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

Posted 9 months ago

“NOt taking any call”

Helpful Report

Posted 9 months ago

Hi, we're sorry to hear you're having issues getting through to us. Would you be able to email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can investigate further? Kind Regards.

Posted 9 months ago

“Do not use this company.”

Helpful Report

Posted 10 months ago

Hi, we're sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 10 months ago

“Tried phoning no one picked up”

Helpful Report

Posted 10 months ago

Hi Paul, I'm sorry to hear you were unable to get hold of us. If you still haven't been able to resolve your query, please email your Policy/Quote Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

Posted 10 months ago

“No phone answered Can you improve your customer services”

Helpful Report

Posted 10 months ago

Hi, we're sorry to hear you've been unable to get hold of an agent. If you still haven't been able to speak to someone, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

Posted 10 months ago

“I’ve spent 3 days trying to get hold of this company regarding a policy I took out on Friday ! As they have me down as not smoking ! Never asked . Not drinking never asked . Non home owner . Never asked ! Never answer any calls on either number ! I now Want to cancel my policy as terrible service and can’t get hold of anybody .. do not use this company !!!”

Helpful Report

Posted 10 months ago

Hi Wayne, we're sorry to hear you've been unable to get through to us. Would you be able to email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can investigate further for you? Kind Regards.

Posted 10 months ago

“I wanted to make a change to my policy… spent an hour on hold then gave up and emailed.. received email reply that it would take 72 hours to contact me! What on earth do you do if you’ve had an account! Disgusting I will not be renewing with them!”

Helpful Report

Posted 10 months ago

Hi. We're sorry to hear of the delays you've been experiencing regarding customer services. If you would like us to assist you further, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 10 months ago

“cant get thru to them.. worst service ever”

Helpful Report

Posted 11 months ago

Hi, we're sorry to hear you've been unable to get hold of us. Would you be able to email your request and Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further? Kind Regards.

Posted 11 months ago

“Awful don't answer why have a phone line if your not going to answer been on the phone 45 mins still no answer”

Helpful Report

Posted 11 months ago

Hi Shazad, we're sorry to hear you've been having issues contacting our customer services team. If you still haven't been able to resolve your query, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

Posted 11 months ago

“I have called the customer services for 3days but no one responded. The company even doesn't reply email.”

Helpful Report

Posted 11 months ago

Hi Clara. We're sorry to see this review. I believe we've since picked up your email and currently resolving your request but, if not, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist further. Kind Regards.

Posted 11 months ago

“Awful service - well, NO service what's so ever! Paid my 1st payment, it said it failed - clearly it hadn't as the £352 left my account immediately. No email to confirm policy details, noone answers the phone. I've been calling for days, NOTHING. How can this legal? Please don't reply to my review asking for me to email policy details, I DON'T HAVE ANY TO GIVE. I have emailed customer services and insure2drivefeedback@sabre.co.uk PLEASE EMAIL ME TO DISCUSS THIS URGENTLY. How did you communicate with the company? YOU DON'T HAVE LIVE CHAT, NOONE ANSWERS THE PHONE OR EMAIL so how can you communicate with your company ... Answer: YOU CAN'T - AWFUL AWFUL !!!”

Helpful Report

Posted 1 year ago

Hi Jo, We're sorry to see this review and the issues you're currently experiencing regarding payments. I believe we have since picked up your email and should be in contact with you soon to resolve this matter. Again, my apologies regarding this issue. Kind Regards.

Posted 1 year ago

“Tried to pay on website then message came up that something had gone wrong and to try again later which I did. Same message then discovered they’d taken payment twice. 48 hours later still no response to my emails and no refund. Appalling lack of customer service.”

Helpful Report

Posted 1 year ago

Hi, we're sorry to hear of the issue you've experienced when attempting to pay for your policy. This is an issue which we are currently urgently investigating to resolve for any affected customers as soon as possible. In the meantime, if you haven't received any update regarding this, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

Posted 1 year ago

“I filled the form on their website and paid the deposit money for my car but on the website, after i paid with my card details, it showed that it hasn’t been paid. It’s charged from my account already and I haven’t received any email from them 3 days. I have been trying to call them almost 4 days. No one is answering the phone. Customer service is very bad.”

Helpful Report

Posted 1 year ago

Hi Nasan, we're sorry to see this review and the issued you have had regarding payments and lack of correspondence. If you haven't yet managed to resolve this issue, can you please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can look into this further for you? Kind Regards.

Posted 1 year ago

“Disgraceful, increase premium of over 30% with no change in circumstance, vehicle or offences. Direct Debit was taken five days early as the policy auto-renewed which I would never had agreed to. When contacted customer services, the reply was "attached is your credit agreement showing the DD date" ! Surely, an agreement needs two or more parties or persons to "agree" I certainly did not "agree"to be ripped off !!!”

Helpful Report

Posted 1 year ago

Hi Mr Miller , we're sorry to see this review and hear of your experience in regards to the renewal of your policy. If you would like us to investigate this further, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk . Kind Regards.

Posted 1 year ago

“Expected call back within a couple of hours expected on 7th March regarding policy alteration. Three days later still waiting. Still as i am typing this on the phone waiting for an agent after 37Minutes. Having been promised to be transferred to an agent (by a human) 20 minutes ago. Customer service stinks”

Helpful Report

Posted 1 year ago

Hi Keith, we're sorry to see this review and hear of your experience. If you would like us to investigate this further, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 1 year ago

Insure 2 Drive is rated 4.5 based on 1,441 reviews