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Insurance Factory Limited Reviews

4.8 Rating 897 Reviews

96 %

of reviewers recommend Insurance Factory Limited

Company Reviews

4.8

Based on 897 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Direct debits are being taken out monthly for my pet insurance. After 2 months of having the policy it has been increased by 25% without notification. I cannot find telephone number. How does one contact this company? Why no notification of increase? Cannot find how to talk to this company.”

Posted 2 weeks ago

“I have a pet insurance with them. Firstly, it had taken almost three months to investigate my claim. Secondly, I have just received an email with incorrect information and that my claim was declined. My cat only started being ill this year and they suggested a pre-existing condition, provided me with some dates, which related to a completely different problem. I have had problems with my cat starting this year in April, they said it was last year in February. He was never ill that time! He had behavioural problems before and presently he was investigated for a possible cancer. I was not provided with any information.”

Posted 6 months ago

“Without even not using the car they raised the price 100% at the renewal 😂”

Posted 9 months ago

“13 hours on phone to them in last 3 days. Still not spoke to anybody. Offered me a quote and wanted to buy - will not let me. Awful service! Worst experience I have ever ever ever had with a company”

Posted 9 months ago

“Terrible. I really regret getting hooked in by their cheap initial offer if car insurance. Next time it goes up considerable and if you get caught mid term , needing to alter your insurance.. it’s terrible. Mine went up £45 a month. Can’t wait until I can ditch them”

Posted 1 year ago

“this is a good company , i got all my profit from they investment i made in they . i also love there customer service they guide me in all steps to take . i will give them 99/100. if you are seeing this , i recommend you try them out .”

Posted 1 year ago

“this is a good company , i got all my profit from they investment i made in they . i also love there customer service they guide me in all steps to take . i will give them 99/100. if you are seeing this , i recommend you try them out .”

Posted 1 year ago

“I had a $39k medical bill go to collections back in 2018. It seems to have wrecked my credit score. I couldn't pay the entire balance at once so I set up a payment plan with the collections agency. The debt continued to crush my credit score even as I kept paying on it. I'm grateful to fixmycredit AT writeme D0T com ' for following up, clearing the collection and restoring my credit back to what it was before now.”

Posted 2 years ago

“Ian Quinn has helped me with my insurance now for a couple of years and he gives me amazing service. He works hard to get me the best deal for my van everytime :)”

Posted 2 years ago

“We took out insurance but changed our mind, unfortunately cancelling a few hours after the 14 days cool off had expired. We still had to pay for 15 days (they tried to charge 16 days) and despite protests there was no tolerance at all. Whilst “legally” they may be allowed to, I would say the customer service and non-acceptance of our argument left a poor taste. Will definitely never use them again and would strongly recommend others to avoid. I can only imagine all sorts of problems in the event of a claim.”

Posted 2 years ago

“very helpful and friendly”

Posted 2 years ago

“Thanks for sorting my insurance out again. As always the Insurance Factory beat my other renewal quotes and have for at least the last 4 years even under my changed circumstances. Ian, the agent was excellent and found the right cover at the right price.”

Posted 2 years ago

“The customer service was second to none, easy, friendly and extremely helpful”

Posted 2 years ago

“I had a few issues with my insurance renewal which lead me to panic but when I called to sort this out I was dealt with a very friendly and helpful man that not only sorted the issues for me but also made my day a lot brighter. The best customer services I've ever received.”

Posted 2 years ago

“Nice and easy. Ian was sound even for a Villa fan ;-)”

Posted 2 years ago

“Very helpful, excellent customer service.”

Posted 2 years ago

“Ian Quinn was fantastic”

Posted 2 years ago

“Very pleased with the service, the operator i spoke to mr ian quinn went above and beyond to give me a excellent service. i was very happy with the outcome and would highly recomend to talk to him for any of your needs. He was polite, funny and very helpful with the situation at hand. Thankyou very much Regards Pete”

Posted 2 years ago

“Good friendly operator and happy to explain things.”

Posted 2 years ago

“Purchased Van insurance from Insurance Factory for the first time and was dealt with by Ian who was very professional, friendly, thorough and explained everything really well. Prompt service and very competitive on price. Would highly recommend. Thank you Ian.”

Posted 2 years ago

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Insurance Factory Limited is rated 4.8 based on 897 reviews