Insurance Factory Limited Reviews

1.43 Rating 7 Reviews
14% of reviewers recommend Insurance Factory Limited

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7 reviews
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Humphrey
Quoted £1200 through comparison site. Price increased to 1600 after speaking to an adviser. sent all documents and were accepted only to be told that the NCB was not accepted and price increased to £3000 and no right to cancel penalty free. Referring case for arbitration.

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"Quoted £1200 through comparison site. Price increased to 1600 after speaking to an adviser. sent all documents and were accepted only to be told that the NCB was not accepted and price increased to £3000 and no right to cancel penalty free. Referring case for arbitration."
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Posted 1 month ago
Disgruntled & Frustrated Mr M
Verified Reviewer
"I had to do all the phoning as no one seems to know what the next person is doing. When they say they will phone you back, they don't. I received a phone call Friday morning after I had submitted an online quote within ten minutes. Very good I thought, good start. Wrong! After that I was told they they would have to phone the underwriters and have to contact this person and that person and at least three different people are dealing with it and will phone you back very soon. I phoned every hour and was told someone was dealing with it as we speak and they will be with you in a few minutes. It's now Saturday afternoon and guess what? You guessed it......... Nothing! It's a factory ok and it sounded like one, a very disorganised one that produces empty promises. Leave well alone and don't contact them or you will just work yourself up and it's not worth it, go to a professional organisation and not one with a daft name!"
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Posted 5 months ago
"Total sham and cowboy for. Each member of staff tells you something different! Terrible customer service and don't expect to ever be able to get hold of someone. They don't send renewal paperwork so your then stuck in a police you neither want or need and to cancel it costs hundreds... avoid at all costs!!!"
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Posted 6 months ago
Rusty Scholtz
Verified Reviewer
"There is NO customer service. They do not answer the calls for up to an hour, and then do not have the expertise to advise of your next steps in dealing with Insurance companies."
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Posted 7 months ago
"If you ever try and get through to their customer service team expect to be put on hold because they are recieving 'unusually high call volume' which means one bloke in his office. After spending 26 mins on hold to get down to number 2 in the queue they cut me off. The only reason i was calling back was because they sent me an email asking for varification which i had already sent. Total Mickey Mouse organisation. Do not use if you are looking for a company that values customers...."
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Posted 7 months ago
"Don't use this company, first read google reviews before buying anything from them.They overcharge and can't even provide information how they calculate it.They charge me 74 for 2 weeks, when they told me is 25% from 1500 premium a year which gives 31 a month not 74 for 2 weeks."
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Posted 1 year ago
"Found this company easy to use and polite and helpful staff when we some to them"
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(Van Insurance) - Posted 2 years ago
Insurance Factory Limited is rated 1.43 based on 7 reviews