“Well I was with them for over 10 years with between 2 and 5 cars and needed to change my van they could insure my new van even with 14 years no claims bonuses I told them my old van was off road due to repairs and I had bought a new van but the where still charging me for the old one then I went and bought a Peugeot 107 1 liter to put my son on the insurance but they couldn’t do that and wanted £2800 to insure him no help at all 2 phone calls to autonet insurance and got my son insured for 1800 and my new van for £340 Hughes are a joke they also take admin charges for every small change stay away from them”
“House hold insurance renewal quote was twice the previous year , went to SAGA and renewed at A THIRD of the price they quoted , I feel sorry for vulnerable and elderly people who can’t access the internet .”
“Share off wankers looking no claims bonus sent it to them.still not enough wtf cant do much more...never insure a yoke again with them.plus heard there a doggy company stay away!!!”
“Never again!!! Have been with Hughes for a few years. Was paying premium of approx £240. Renewal time arrived and best quote they gave was nearly £450 premium!! No chance. Jake was useless and very unhelpful! Went elsewhere and got premium for £240.”
“shocking quote! I was insured with Admiral last year for £249 fully comp, but the renewal was £290 so thought i'd shop around so went local to Hughes.... same car, 1 year additional driving without a claim, car now lesser value........ so support our local business!!!! £1179.62........ seriously!!!
Its a Ford Focus not a space shuttle!”
“Awful experience, hour long phone call to these over rated purely i suppose due to their big marketing campaigns, So I've been driving for 25 years never caused an accident in my life but yes I've had been involved in accidents where other people are to blame most recently at the start of the year where someone rammed into the back of me and their insurance company admitted responsibility and paid up for my car (a write off) and a hire car so according to Hughes insurance it's pending so a lot of insurance companies won't touch it (before i phoned this joke of a company i had 5 quotes in front of me from other companies) So after an hour wasted on the phone with this lot who ask more personal questions than anyone else they finally finally came back with a quote lol hilarious it was £187 more expensive than my lowest quote i got. I spoke to Gillian the manager and Cathy the orginal one from the start of the interrogation on the phone, my opinion of 25 years of driving and dealing with insurance companies is avoid this lot like the plague, ignore the spin and glossy posters and Ads they are a joke. P.S. I'll be phoning back as all the info i gave i want it wiped off their systems, as the old saying goes "a policeman wouldn't ask those questions'... Pathetic 1 star is overrating this crew.”
“Broke down at dromore and cost £60 to get recovery to Lisburn. So recovery is dearer when you use Hughes recovery service. This is a BIG CON. Beware !!!”
“I tried to take out house insurance with them but they never called back when they promised to, as the new business teams were always "busy" and they left me to do all the chasing. Don't want my business? Then I'll go elsewhere.”
“Just took out my first car insurance with Hughes (have house insurance with them). A guy called Conal from the Kennedy Centre, Belfast branch could not have been more helpful. Got me a better rate than my 9 years with my previous insurer and was so professional about the whole thing. An absolute pleasure to work with - not sure if they're all as good as Conal 'though!”
“We had car insurance with Hughes for about 14 years stayed with them,had to cancel due to getting a mobility car,sent me letter say they owed me over 200pounds then another letter saying they made mistake,and that I owed them asked them to look at it again so now they moved it to debt collection im so annoyed with this they are useless will never use they again and advise people to be carefull I just wish I had of took it to get advice over letter they sent saying they owed me but due to health I just left it.”
“Hello, I was just speaking to one of your workers in the payment sector and she was extremely helpful, her name was Lesley. She helped me will my payments and I thought I'd right a nice review. Yours sincerely David Boyle.”
“they miss-sell you a policy and then when you cancel bill you £160 for less that 10 days insurance. Email sent to Financial services authority...let them deal with this”
“Tried to charge my pensioner mother £800+ for insurance for her small car. It had even gone up from last year by over £150 despite no claims. I got better cover online for less than £400. Absolute con men!!”
“😮 . It’s as simple as this everyone. Take out your insurance with them. Give them your money foolishly. Think you have insurance. ?😂
This company is a complete disaster from incompetent staff who are rude the lies over and over again. Trained too be nice the get new customers.after that complete disaster. So I took my money back 😂 https://gocardless.com/direct-debit/guarantee/ follow link ring your bank take your Money back it’s really that easy”
“I have had a terrible experience with these people. I would say to anyone who has felt they did not hold up to their professionalism, or your complaint was not dealt with correctly... I ask all people mistreated or missold car insurance to conduct the Financial conduct authority. Insurance companies need to be held accountable.
In addition, these people have lied to and have caused me a major inconvenience and serious stress.”
“I'm very happy with hughes as my insurance company. Wouldn't change them at all. Just one problem that the app keeps logging me out but I try to log back in and won't let me. This only happens sometimes. Other than that everything is 100%. Staff are friendly for helping me set up my first year policy. Highly recommend!!”
“Got insured with Hughes 10, months ago on the telematics app. It is the worst app ever never works properly always breaking. When I ring I spend near an hour waiting to get through Nd when I ring they try to resolve it and say you haven't got Bluetooth on or location even tho I do they know nothing . Then the other day I made a change of veichle and was insured for 8 days they rang and said they weren't insuring me on it and wanted a independent engineer report. I then changed back to my previous car . 2 days after that they rang me saying tbere is problem with my car asked size of wheels and wanted a measure ment of spoiler and I had explained to them I sent the pics 10 months ago and there never was a problem they don't have a clue I wouldn't recommend them they really are bad bad company and staff haven't a clue what's so ever”
“I renewed my policy in April and then decided to change the car in June, I have now tried for 3 consecutive days to add the new vehicle and I get no reply, 15 minute wait the first time, 20 minutes the second time and again today I've been waiting for 25 minutes now. yet if you come through as a new customer funny its 2 minutes!
Sort it out Hughes its a disgrace and costing us money to be stuck on hold
will not be renewing with them next year!!”
“Disgusting company, spend up 45 minutes on hold to speak to someone, to get a receptionist who cant answer your questions and dumps you abck in queue cold again so you wait to give security details all over again. If you breakdown you do all the work yourself phoning different companies, if you have courtesy car you dont get it if garage dont offer service, if you cancel your policy they lose documents and send constant texts, emails, letters chasing you for bank details ignoring your requests to cancel policy even after you send the certificate of motor insurance back with a cancellation letter and resend by email. Car was scrapped 2 weeks ago and they still chasing me for insurance I cancelled at time, threatening with legal action. Gone to Ombudsman but in all my yers driving never had probs such as with this company.”
