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Homeprotect Reviews

4.4 Rating 2,628 Reviews
88 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 2,628 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Karen P
Verified Buyer
“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”
Homeprotect 5 star review on 21st December 2021
Helpful Report
Posted 2 years ago
Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.
Posted 2 years ago
SIMON
Unverified Reviewer
“Home protect gave a reasonable quote compared to many other providers, the website was easy to work through to enter all my details, so a very easy process. Communication has been good.”
Helpful Report
Posted 1 day ago
David Q
Verified Reviewer
“Homeprotect answered all of my questions & helped me get a best price deal with them.”
Helpful Report
Posted 1 week ago
Anonymous
Unverified Reviewer
“AVOID THIS SCAM COMPANY AT ALL COSTS…… AVOID THIS SCAM COMPANY AT ALL COSTS… Payed my insurance premiums to this company only to be told after 4 months of having a hole in my roof that it’s down to poor workmanship and my claim is not covered. There is no customer services with home protect they just don’t call you back for nothing… a one off storm event has nothing to do with the condition of the roof.. please do not use this company as they will take your money and not cover you and remember the surveying officer that comes to the property is the wolf in sheep’s clothing for home protect this claim was all ways getting declined. DO NOT USE THEM 100% fraudsters.”
Helpful Report
Posted 1 week ago
Sorry to hear this. We have looked into this for you. Our complaints team is now handling this. Thanks, The Homeprotect Team.
Posted 6 days ago
Anonymous
Verified Reviewer
“Extremely p!eased with the service your team got me out of a fix efficiently and with no fuss. Thank you”
Helpful Report
Posted 1 week ago
We are always happy to help! Thank you for your feedback. The Homeprotect Team.
Posted 1 week ago
Anonymous
Unverified Reviewer
“AVOID THIS SCAM COMPANY AT ALL COSTS…… AVOID THIS SCAM COMPANY AT ALL COSTS… Payed my insurance premiums to this company only to be told after 4 months of having a hole in my roof that it’s down to poor workmanship and my claim is not covered. There is no customer services with home protect they just don’t call you back for nothing… a one off storm event has nothing to do with the condition of the roof.. please do not use this company as they will take your money and not cover you and remember the surveying officer that comes to the property is the wolf in sheep’s clothing for home protect this claim was all ways getting declined. DO NOT USE THEM 100% fraudsters.”
Helpful Report
Posted 2 weeks ago
Jennifer
Unverified Reviewer
“It was all nice easy for renewing my insurance .no harrase just nice and easy”
Helpful Report
Posted 2 weeks ago
That's what we like to hear Jennifer! Thank you for your 5 star review. The Homeprotect Team.
Posted 2 weeks ago
Anonymous
Verified Reviewer
“Good customer service, short wait times and helpful staff. The whole process of buying the insurance was fairly straightforward and the quoted prices are competitive.”
Helpful Report
Posted 3 weeks ago
That's what we like to hear! Thank you for your positive review. The Homeprotect Team.
Posted 2 weeks ago
Anonymous
Unverified Reviewer
“I organised cover on behalf of my elderly mother and found the process very straightforward.”
Helpful Report
Posted 1 month ago
Great to see we could make your experience easy! Thank you for your feedback. Angela at The Homeprotect Team.
Posted 1 month ago
Wood
Unverified Reviewer
“When contacted homeprotect for the renewal price increase and to change the direct debit date the customer services was excellent Everything was sorted quickly and there I am again for the second year customer Thank you”
Helpful Report
Posted 1 month ago
That's what we like to hear! Thank you for your great feedback. Angela at The Homeprotect Team.
Posted 1 month ago
Rik
Verified Reviewer
“I was insured with Home Protect for 8… I was insured with Home Protect for 8 years until today. Never again, I cancelled my insurance due to underhand tactics to charge me more for my policy due to their own errors. The company simply does not speak English, they deal in riddles and so many get out clauses their service is worthless. I could not get a straight conversation with their representative today. There are many more insurers out there who provide a much clearer and friendlier and honest service out there. I wont touch this company again and suggest that anyone considering them looks elsewhere also. I shall write a more detailed and scathing review when I have more time but wanted to put up this warning immediately to hopefully avoid others considering using them from having the same awful experience!”
Helpful Report
Posted 1 month ago
Sorry to read of your disappointment. I can see a complaint has been raised and someone will be in contact. Thanks Angela at The Homeprotect Team.
Posted 1 month ago
Anonymous
Verified Reviewer
“Excellent product and service. Would recommend”
Helpful Report
Posted 1 month ago
Great to see you had a 5 star experience with us! Thank you, Angela at The Homeprotect Team.
Posted 1 month ago
Hatem M
Verified Reviewer
“Had about 3 years ago burst pipe in the ceiling and I had an excellent support and service”
Helpful Report
Posted 1 month ago
Great to see we could offer you a 5 star claims service Hatem! Thank you, Angela at The Homeprotect Team.
Posted 1 month ago
A
Verified Reviewer
“Your insurance history will count very badly with this company. Tried to get insurance for a second home we are looking to buy, but because current property was flooded 3 years ago , they will not insure the second home for flood or storm damage. They seem to think that the risk of flood follows YOU around in some biblical fashion perhaps. Crazy logic.”
Helpful Report
Posted 1 month ago
Sorry to read of your disappointment. If you would like to discuss this further, please send your concerns to resolve@homeprotect.co.uk. Thanks Angela at The Homeprotect Team.
Posted 1 month ago
Jason C
Unverified Reviewer
“After getting a renewal price from my last insurance which tripled my payment i decided it was time to go somewhere else . Found homeprotect and was able to get everything insured for a very good price . Good value for my money 👍👍”
Helpful Report
Posted 1 month ago
You made the right choice Jason! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 1 month ago
Andrei
Verified Reviewer
“From the get-go, HomeProtect has provided an unparalleled sense of security when it comes to home insurance. What stood out immediately was the competitive pricing. In a market that's often hard to navigate with varying prices and coverages, HomeProtect offered one of the best rates available, striking the perfect balance between comprehensive coverage and affordability. While I've been fortunate enough not to need to make a claim, this in itself speaks volumes about the peace of mind and confidence I have in my policy. It's comforting to know that should the need arise, I have a reliable safety net in place. This assurance allows me to focus on what's truly important, knowing my home is in good hands. The customer service experience has been seamless. Right from the initial purchase process, the HomeProtect team has been transparent, professional, and supportive. They've made insurance feel less like a bureaucratic necessity and more like a wise investment in my family's future. The ease of managing my policy online, coupled with the clear communication from their team, underscores their commitment to customer satisfaction. Although I haven't had to navigate returns or refunds, the straightforward and user-friendly process outlined in their policy documents reassures me that, should the need ever arise, it will be handled with the same efficiency and customer focus that I've come to expect from HomeProtect. In conclusion, if you're in the market for home insurance that offers great value, exceptional customer service, and peace of mind without breaking the bank, HomeProtect should be at the top of your list. Their approach to insurance, prioritizing customer needs and transparency, has not only made me happy but also confident in my choice. I wholeheartedly recommend HomeProtect to anyone looking for reliable, cost-effective home insurance.”
Helpful Report
Posted 1 month ago
That's what we like to hear Andrei! Thank you for your amazing feedback and kind words! Angela at The Homeprotect Team.
Posted 1 month ago
Gran V
Verified Reviewer
“Spoke to Natalie R. Extremely patient, helpful and knowledgeable re home insurance . Resulted in us taking out a policy . Thank you you were so lovely to deal with !”
Helpful Report
Posted 1 month ago
We are always happy to help! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 1 month ago
Anonymous
Unverified Reviewer
“Staff were helpful and knowledgeable, renewal was quick and fuss free. A good range of policy options on hand.”
Helpful Report
Posted 2 months ago
We are always happy to help! Thank you for your 5 star review. Angela at The Homeprotect Team.
Posted 2 months ago
Anonymous
Unverified Reviewer
“Really helpful and knowledgeable. Answered all my questions and also obtained answers you were unsure about. Thank you”
Helpful Report
Posted 2 months ago
Always happy to help! Thank you for your feedback. Angela at The Homeprotect Team.
Posted 2 months ago
Marwa Y
Verified Reviewer
“Let me start by saying that Homprotect is a disorganized scam machine. We had to wait 3 weeks for a surveyor to come out after storm damage. We were handed a report that said the damage was purely one off down to Storm by their surveyor, Who told us we were covered and would receive 1600 for the repairs. 3 weeks of chasing them for payment they said you are not covered because the damage was due to wear and tear. I said this is nonsense and not what your surveyor told me, send me a copy of the report. 10 phone calls later no report. I then informed them of their surveyour report I have a report at which point they changed their story. they said although the damage is internal due to the storm, and purely due to the storm as their surveyor said there is no damage outside like broken roof tile ????????????/!!!! the water leaked purely due to a storm and nowhere in the policy does it say unless damage outside will internal damage not be covered I am sure if there were broken roof tiles they would claim this wear and tear. They still refuse to send a copy of the report. They are running a pure scam and backtracking on everything. Having to submit SAR to get a copy of the record and the report and will take them to the Ombudsman. As a warning stay away from them they are a company that breaches every FCA regulation there is. They can not even send you a formal complaint number”
Helpful Report
Posted 2 months ago
Sorry to hear this Marwa. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.
Posted 2 months ago
Jenny
Verified Reviewer
“Very helpful and good pricing, I keep renewing every year because they are easy to deal with.”
Helpful Report
Posted 2 months ago
We're thrilled to have you with us for another year Jenny! Thank you Angela at The Homeprotect Team.
Posted 2 months ago
Homeprotect is rated 4.4 based on 2,628 reviews
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