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Homeprotect Reviews

4.4 Rating 2,629 Reviews
88 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 2,629 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kmaf
Verified Reviewer
“New to this provider. in Compare the market top 3 on price, and quite easy to complete the process on line. Of course you never know the quality until a claim arises.”
Helpful Report
Posted 1 year ago
Welcome! So very pleased that you have chosen HomeProtect. Thank you for leaving a great review. Thank You, Angela at The HomeProtect Team.
Posted 1 year ago
Anonymous
Unverified Reviewer
“Impossible to get through on the phone, been on hold for two and a half hours... I mean what a joke.”
Helpful Report
Posted 1 year ago
Sorry to hear this, it is never our intention to disappoint any customer. If you can please email your details and policy number to resolve@homeprotect.co.uk I can request a colleague to call you back and resolve your queries. Thank You, Angela at The HomeProtect Team.
Posted 1 year ago
Lucy R
Verified Reviewer
“I have only just insured with them, but they offer very comprehensive cover at a reasonable price.”
Helpful Report
Posted 1 year ago
We aim to please! Great to see you have had a 5-star experience! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 1 year ago
Anonymous
Verified Reviewer
“Impossible to get through on the phone. Opted for call-back last friday, they rang me back then put me on hold for over 20 mins, so I had to end the call because I had somewhere I needed to be. Today I've tried again and so far I'm on 36mins wait with the most awful hold music. Emails are curt. I sent them a payment link yesterday because I just want to pay what I owe for cancelling a policy (beware of £50 admin fee). So even though I have made contact myself by email, I get another snotty message today to pay up. I'VE BEEN TRYING TO PAY YOU FOR 5 DAYS!”
Helpful Report
Posted 1 year ago
Sorry to hear this, I have escalated this with the finance team and requested for someone to contact you. Thanks Angela at The HomeProtect Team.
Posted 1 year ago
John R
Unverified Reviewer
“The service is top class, I have never made any claim. My renewal has always gone through without a hitch. All I can say is thank you”
Helpful Report
Posted 1 year ago
That's what we like to hear John! Thank you for your great feedback. Angela at The HomeProtect Team.
Posted 1 year ago
Anonymous
Verified Reviewer
“Very easy online service and good price”
Helpful Report
Posted 1 year ago
We like to make your journey hassle free! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 1 year ago
Clive
Verified Reviewer
“Quote was easy to get, good price, very competitive and simple to sign up for”
Helpful Report
Posted 1 year ago
That's what we like to hear Clive! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 1 year ago
Minette
Verified Reviewer
“Easy to renew, but the thing that made me happiest was that they didn't bump the price up like some other insurances companies I have known! Hence I will stay another year with homeprotect :-)”
Helpful Report
Posted 1 year ago
We like to stay loyal Minette! Thank you for your great feedback. Angela at The HomeProtect Team.
Posted 1 year ago
Ross
Verified Reviewer
“Appalling customer service. Very difficult to cancel policy.”
Helpful Report
Posted 1 year ago
Sorry to hear this Ross. We are experiencing high call volumes at present. I can see you managed to cancel your policy today. We are sorry to see you go. Thanks for your feedback. Angela at The HomeProtect Team.
Posted 1 year ago
Stewart
Verified Reviewer
“Unfortunately the low cost reflects the low level of service. Waiting over a week for a claim with no updates at all. Waiting over 1.5h to speak to a human after annoying repetitive news and irritating announcements only to have the call dropped when I’m out through. …I certainly won’t be renewing!”
Helpful Report
Posted 1 year ago
Sorry to hear this Stewart, that is not the level of service we would expect you to receive. Please can you send your policy details to resolve@homeprotect.co.uk and I will escalate this to the claims manager for you. Thanks, Angela at The HomeProtect Team.
Posted 1 year ago
Jonathan
Unverified Reviewer
“Customer service is excellent. Staff are always friendly and professional. I’ve not had cause to make a claim as yet but on present experience I believe this would be equally good.”
Helpful Report
Posted 1 year ago
You've got that right Jonathan! Thank you for your 5 star review. Angela at The HomeProtect Team.
Posted 1 year ago
Anonymous
Unverified Reviewer
“I made a silly mistake confusing your company with another, and your customer service were very understanding and polite.”
Helpful Report
Posted 1 year ago
We are always happy to help! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 1 year ago
Alison
Unverified Reviewer
“I made a saving of 50% on my home insurance policy with Homeprotect. I only wished I'd chosen them earlier!”
Helpful Report
Posted 1 year ago
Better late than never Alison! We're thrilled we managed to save you all that money! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 1 year ago
Anonymous
Unverified Reviewer
“set up a policy with home protect then within a hour I was told they couldn't cover me because they had not me the right questions so was cancelled before it started they took a deposit of me now trying to get it back in touch with them to get a refund is impossible they have not replied to any of my emails and I have trying on and off for a week to phone them they never answer I guess I will have to go back to my credit card holder to get get my payment back Good look if you have a claim with them”
Helpful Report
Posted 1 year ago
Sorry to read of your disappointment, that is never our intention. I can see you called to make amendments to your policy and we were not able to extend cover for this. I have escalated this with the finance team and requested they issue your refund. Thank you Angela at The HomeProtect Team.
Posted 1 year ago
CMH
Verified Reviewer
“First time purchaser from Homeprotect prices very competitive and encouraged by positive reviews.”
Helpful Report
Posted 1 year ago
We aim to please! Great to see you have had a 5-star experience! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 1 year ago
Michelle V
Unverified Reviewer
“Unreasonable exclusions to deny claims. Read if you have a lodger. Having had the misfortune of needing to make a claim, I thought I would share my experience. I encourage you to look carefully at these reviews. The positive ones are all about how easy it is to take out a policy, how helpful they are. The negative ones are all about claims, where they do everything possible to deny any payment. I have a house with solar panels. In order to be able to make a claim for damage to solar panels, you must buy Accidental Damage in your Buildings Cover. This also covers your underground water supply, between the meter and your house. I spent over an hour with the agent, to ensure I had the right cover, and was never told that because I have a lodger, I would have no accidental damage cover. I have always been keen to make sure that the cover I have is appropriate, so I was surprised to learn that, when I made a claim for my water supply, I was not covered. "Accidental Damage" was described as for windows, toilets, baths, etc. No mention of Solar Panels, which they knew I had on my house and no mention that my underground water supply would also not be covered. Because I have a lodger. If you can figure out the logic of that, please enlighten me. My Buildings cover refers to "escape of water", and even had a clause limiting claims to £7,500 for tracking where the escape of water is. So I thought I was covered, and initiated a claim. It was denied, because I have a lodger. By doing that, apparently, I now have to report to insurers that I made a claim - even though it was utterly unsuccessful by not being part of my cover - so my premium will go up for a non-existent claim. Go figure... A further update, as my renewal has just come up. My claim was denied because I did not have "accidental damage" for my buildings cover. The reason for that is that BECAUSE I HAVE A LODGER, the standard accidental damage cover WAS EXCLUDED . As my renewal came up, I asked about getting accidental damage cover (even though most policies see your water supply pipe as part of the building, and not requiring such additional cover) - AND IT IS NOT POSSIBLE TO OBTAIN, EVEN WITH AN ADDITIONAL PREMIUM. My advice: If you have a lodger, still well clear of Avantia. Or even if you don't, do not support this company with such a slimy pattern of weaselling out of paying claims. Seriously, how does having a lodger increase the risk to your water supply breaking? How did they even determine it was accidental damage since no one, NO ONE even came to look at it. Maybe it was ground movement. Maybe it was an act of god. Whatever, I advise you to not give them your money. The policy of seeing your underground water supply as requiring accidental damage to be cover, and then refusing to cover it because you have a lodger is unreasonable. Not making it clear what you would not be covered for, and making it clear that having a lodger excludes this cover is deceitful.”
Helpful Report
Posted 1 year ago
Sorry to read of your disappointment, that is never our intention. I can see that this was escalated to the Financial Ombudsman Service, and they decided to not uphold your complaint. We are sorry this is not the outcome you were hoping for Thank you, Angela, at The HomeProtect Team.
Posted 1 year ago
Anonymous
Verified Reviewer
“Quick and easy to take out a policy at a good price, documents were provided really quickly afterwards”
Helpful Report
Posted 1 year ago
Great to see you have had a 5 star experience with us! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 1 year ago
Anonymous
Verified Reviewer
“I was really surprised with the level of cover than I have secured for the price. It is also nice to have everything done online in cousins the documents emailed to me. This makes it much easier to manage and locate.”
Helpful Report
Posted 1 year ago
We strive to be the best and it's great to see you got the best! Thank you for your 5 star review. Angela at The HomeProtect Team.
Posted 1 year ago
Anonymous
Unverified Reviewer
“Initial set up was good and clear. As in accordance if there were any changes I had to notify - I was getting roof repairs but this went over time for completion and notified promptly but this meant an unexpected change, no big deal really , the clerk I spoke with was fine and double checked everything with her manager, her English was good but both our different accents made things a little more difficult”
Helpful Report
Posted 1 year ago
We're pleased to hear that set up was good and clear. Pleased that you managed to get everything added to your policy in good order. If you would like us to look into this any further, please send your policy details to resolve@homeprotect.co.uk. Dee at the HomeProtect team.
Posted 1 year ago
Mr Y
Unverified Reviewer
“There was some miscommunication and it took sometime to resolve this. I think the company was having personnel issues but I hope it’s all sorted now, especially on the customer service side.”
Helpful Report
Posted 1 year ago
We are genuinely sorry to hear of your experience, and would like to look into this further. Please send your policy details to resolve@homeprotect.co.uk, so we can look into this for you. Dee at the HomeProtect team
Posted 1 year ago
Homeprotect is rated 4.4 based on 2,629 reviews
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