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Homeprotect Reviews

4.4 Rating 2,628 Reviews
88 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 2,628 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Anonymous
Verified Buyer
“I set the policy payment up for direct debit payments and assumed that I'd provided all of the necessary information when I opened the policy, but have had numerous communications from Premium Credit about the DD which has been a real pain. I've never taken out a policy where the payments are handled by a third party and been contacted persistently by the credit company when I've already provided account details for payments. In the middle of moving house having these emails and messages when I understood everything was arranged for the policy has been very onerous. It has been a negative experience when opening a policy is usually far more straightforward than this.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“I set the policy payment up for direct debit payments and assumed that I'd provided all of the necessary information when I opened the policy, but have had numerous communications from Premium Credit about the DD which has been a real pain. I've never taken out a policy where the payments are handled by a third party and been contacted persistently by the credit company when I've already provided account details for payments. In the middle of moving house having these emails and messages when I understood everything was arranged for the policy has been very onerous. It has been a negative experience when opening a policy is usually far more straightforward than this.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Nick
Verified Buyer
“Seem to be a good, focused Home Insurance specialist. Cover appears to be of a high standard and good value. Documentation and actions required relating to paying monthly (via a finance arrangement) was somewhat unexpected and not the normal way of undertaking a Direct Debit style payment plan. But once I read and understood the process it wasn't difficult to do and it all seems to have gone OK.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Sue P
Verified Buyer
“Great insurance.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“I went through Gocompare and found it to be relatively straightforward.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“I hate insurance. This is an industry that prays on the fear of people loosing stuff they never needed in the first place. It is a fantastic way of making a shed load of money from us gullible people that buy into this. I hate dealing in any way with any insurance company because i think you are all faceless people out to fleece us.”
Helpful Report
(Home Insurance) - Posted 9 years ago
MR And N
Verified Buyer
“Really annoy with this company, I'm not a Mrs I am Mr, for goodness sake at least trying and get your customer details correct. Clearly won't consider using you again due to this 'admin error' .... Very disappointed.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Dear Sir, I'm really sorry there has been a mistake with your title. Unfortunately as you have posted this review anonymously I will need you to email me at marketing@homeprotect.co.uk with your policy number, full name, insured property postcode, email address and phone number. I'll be able to look up your policy and ensure that your title is corrected straight away. Again, please accept our apologies for the mistake. I await your email. With kind regards, Elisabeth, Digital Marketing Manager, HomeProtect
Posted 9 years ago
Fazil H
Verified Buyer
“very poor after service. I am resubmitting this survey 2nd time because ooops it didn't go through.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Dear Fazil, I am really sorry you feel that you received poor after service. Was it a particular aspect that has caused you concern? If there is anything I can help with please email me at marketing@homeprotect.co.uk with your policy number and phone number so that we can investigate and help put things right. With kind regards, Elisabeth, Digital Marketing Manager, HomeProtect
Posted 9 years ago
Anonymous
Verified Buyer
“I still have not received any policy documents nor do I know what I am covered for and what happen to the 14 days cooling off period? ... seriously guys you have a good product and good competitive pricing but shame about the after service . I guess this survey gives customers the opportunity to tell you what's wrong and anyone winning any prize well I guess I am not going to for sure.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Dear Sir / Madam, Thank you for placing your review via reviews.co.uk. I'm really sorry to hear you haven't received your policy documents. We send these immediately by email as soon as you purchase the policy, this is an automatic process. We also email you a link and login details so that you can login online and download your documents anytime you want. Perhaps the email address provided had a spelling mistake? We need to look into this and get the documents to you. Unfortunately you posted your review as anonymous, so please could you email marketing@homeprotect.co.uk with your policy number, full name, insured property postcode, house number and your phone number. We'll arrange for your documents to be sent. On the matter of the prize draw, all reviews posted with a real name are entered in the draw, so once we receive your details I'll put your entry in. Looking forward to hearing from you shortly. With kind regards, Elisabeth, Digital Marketing Manager, HomeProtect
Posted 9 years ago
Lesley
Verified Buyer
“I wanted as cheap as possible but wish i had also purchased the accidental damage insurance as well, they was a good price as i am on benefits.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“easy to buy and very good value.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“It is an online policy but it would be handy to be sent a pdf of the details to print out a hard copy.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Too early to comment.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Good value cover for the price - although the proof will be if we have to make a claim. I would prefer if the management of the direct debit payment was not out-sourced to a third party who uses a very long complex contract written in dense legalese.”
Helpful Report
(Home Insurance) - Posted 9 years ago
Homeprotect is rated 4.4 based on 2,628 reviews
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