Homeprotect Reviews

4.4 Rating 2,629 Reviews
88 %
of reviewers recommend Homeprotect
4.4
Based on 2,629 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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competitive price
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Posted 6 years ago
made me laugh
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Posted 6 years ago
the advisor was helpful & friendly
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Posted 6 years ago
Happy with insurance level and detail unfortunately took a while to sort out our quote. If get this sorted would be a higher rating.
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Posted 6 years ago
better price than my renewal
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Posted 6 years ago
It took too long to get help with a water leak coming through the ceiling and I had to seek alternative help
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Posted 6 years ago
Good price, cheaper by a huge amount then who we had been with for the previous 7 years, haven’t needed to make a claim etc so I’m hoping if I ever needed to I’d get a good level of service.
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Posted 6 years ago
I have not ever interacted directly with HomeProtect. The services were purchased through an online bidding tool that surveyed my needs and made recommendations.
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Posted 6 years ago
Good price in the end for cover I wanted, would have been better if I hadn't had to search for this good price, renewal quote was £50 more with significantly less cover included.
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Posted 6 years ago
Insured building work
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Posted 6 years ago
available on top cash back
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Posted 6 years ago
Don't know as haven't had to make a claim yet!
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Posted 6 years ago
I haven't used the service yet as I haven't had to claim (touchwood).
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Posted 6 years ago
price was ok
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Posted 6 years ago
Clear and precise product details and no unexpected additional charges .
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Posted 6 years ago
Reduced my fee
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Posted 6 years ago
process was easy but all the emails afterwards was a bit annoying
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Posted 6 years ago
Not really had any issues nor have I received any outstanding customer support. Would have been nice to receive all policies in the post to save me from having to print them out myself.
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Posted 6 years ago
Good Morning, We do offer the option with an additional charge to have your documents printed for you, however in an effort to be more environmentally friendly, we send most of documents out via email. Kind regards, Joe – Customer Relations
Posted 6 years ago
Really good company while I was buying, and a good price - I wrote a glowing review at the time. However I sold the property after 7 months and discovered I had a huge penalty to pay, equivalent to nearly 5 months' premium. It wasn't just this but the customer service person I spoke to was rude and unpleasant, I wouldn't recommend or use them again.
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(Home Insurance) - Posted 8 years ago
My policy had to be modified half way through the year and Homeprotect was trying to provide me with a policy which was highly inferior and unsuitable to what I had with them initially and my needs as well. I had to request the intervention of the ombudsman to have the remaining of the policy reimbursed and be "freed" from their contract . Conclusion: If you have no dealings/problems with them, they are OK. However, and this is from the experience I had, should there be a problem, they will try to crucify you and refuse to listen to you. The next question is: would I buy another insurance from Homeprotect even if it is cheaper? The answer is very easy; NO
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(Home Insurance) - Posted 8 years ago
Homeprotect is rated 4.4 based on 2,629 reviews